Current Vacancies at Belmond Mount Nelson Hotel

Main Duties & Responsibilities

• To assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests.
• Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are adhered to by the Front Office team.
• Ensure that all the standard operating procedures and policies for the department are followed.
• Maintain regular contact with guests, and build strong relationships with them.
• Stay informed about local, national and international best practices/trends in accommodation management.
• Assist in all aspects of Front Office operations as required.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Supervise the work load of Front Office employees and allocate duties.
• Supervise the billing and cash processes to ensure compliance with company standards.
• Ensure good and effective communication and working relationships with operational departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Ensure accurate handovers are provided and daily briefings held.
• Stay up-to date about room rates, current promotions, offers and packages.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Ensure all cash-handling and financial procedures are adhered to.
• Conducts regularly scheduled meetings with the Front Office team.
• Ensure implementation of all hotel policies and house rules.
• Monitor all V.I.P 's and guest requests.
• Review daily front office work and activity reports generated by the Night Audit team.
• Ensure that the Leading Quality Assurance standards for Front Office is adhered to. Ensure that regular refresher information and or training is provided to Front Office employees.
• Assist the Front of House Manager to create, update and implement departmental standard operating procedures.

Requirements

• 2 – 3 years’ experience in a supervisory Front of House role in a luxury hospitality environment.
• Hospitality management diploma or similar relevant qualification.
• Progression through various positions within Front Office desirable.
• Basics of accounting and financial management.
• Proficient in MS Office and Opera.
• Excellent written and verbal communication skills.

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Main Duties & Responsibilities

• Responsible for maintaining the gardens and surrounds.
• Work safely and effectively around public areas.
• Install and maintain seasonal plants.
• Mow, trim and fertilize green spaces.
• Mulch, edge and weed gardens.
• Prune and trim trees and bushes.
• Maintain all gardening equipment and machinery, like mowers, trimmers and leaf blowers.
• Monitor and maintain the health of plants.
• Deal with pest problems that could damage plants.
• Keep gardens and green spaces clear of debris and litter.
• Sweeping and clearing of public areas.

Requirements

• Previous experience as a Gardener.
• Familiarity with landscaping design – advantageous.
• Extensive knowledge of plant life.
• Knowledge of local pests.
• Knowledge on how to operate machinery (lawnmower, weedeater, trimmers etc).
• Knowledge of synthetic and natural fertilizers.

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Main Duties & Responsibilities

• Supervise and direct the daily activities of staff to enable the efficient and smooth operation of the department.
• Prepare and distribute room assignments to Housekeeping staff and allocate work sections to the room attendants.
• Investigate complaints regarding housekeeping service and equipment, record and report through appropriate channels and ensure a follow up is done to close any open glitches
• Oversee the work of all housekeeping staff and ensure staff compliance with established safety and sanitation policies and standards.
• Conduct duties in accordance with hotel standards.
• Always keep Management well informed.
• Implement service standards regarding cleanliness, amenities and maintenance in rooms and ensure adherence to these.
• Efficiently use and manage the inventory of supplies, linen, and equipment.
• Assist in monitoring and controlling consumption of guest and cleaning supplies, and devise methods for optimal usage of cleaning supplies.
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Assist Housekeeping Management in monitoring staff productivity.
• Ensure that regular team meetings are held and that all Company information is frequently shared.
• Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc.) by all areas.
• Co-ordinate with Front Office on releasing of rooms and special guest requests.
• Read through all handovers to be aware of what is happening daily.
• Assist with the required training of all housekeeping personnel.
• Assist with Laundry duties as and when required.
• Check rooms, common areas (including hokkies, stairways, corridors, and lounge areas) and other back of house areas are kept neat, tidy and free from obstruction and in accordance with hotel standards.
• Ensure proper control, storage, and maintenance of stock and operating equipment by monitoring stock holding and usage to ensure minimum losses / breakages.
• Ensure that all repairs and maintenance issues that need attention are reported to the relevant parties and logged on QMS.
• Check rooms daily using the LQA checklist for arrival and occupied rooms.
• Ensure fresh flowers are replenished in arrival and occupied rooms.
• Ensure correct gifting is placed in guest arrival rooms.
• Check that all staff members report for work as per the roster and report any absenteeism to management.
• Ensure the uniform, nametags, and personal appearance of housekeeping staff are clean, hygienic, professional and in compliance with company policies and procedures.
• Ensure all staff adhere to the company policies and procedures, to report any shortcomings to management and take appropriate disciplinary action.
• Ensure that room status and any changes of status throughout the day are reported to the office coordinator and inspected in the system.
• Assist with administrative duties as and when required.
• Inspect all assigned areas on a daily basis ensuring that all areas are cleaned and maintained according to company standards.
• Assist with OE stock take as and when required.

Requirements

• Previous hospitality background – Luxury or 5-star background preferred.
• To have a minimum of 2 years suitable work experience in a similar role.
• Previous experience with supervising a team.
• Knowledge of Housekeeping operations.
• Good knowledge of hygiene, safety and security, use of chemicals, and cleaning equipment.
• Excellent knowledge of Housekeeping tasks & practices – bed-making, dusting, arranging guest supplies etc.
• Computer knowledge essential.
• Excellent customer orientation.