Current Opportunities at Mustek Limited

Job Purpose:

• The Administrative Assistant’s role is to provide support to the Product Manager(s) and Specialists from an administrative perspective. This individual will also interact with the sales teams by providing a degree of insight and advice pertaining to the products, therefore a certain degree of product-specific and technical knowledge is also required.

Responsibilities:

• Generate detailed reports on sell-out, inventory, profitability, etc.
• Provide informed advice/insight for sales queries (product-specific).
• Generate basic Bill of Materials (BOMs) and quotes based on customer-specific requirements.
• Keep track of inbound stock ETAs and shipping documents.
• Correspond with suppliers for necessary documents and information.
• Strong understanding of Energy-related products.
• Assist in expediting operational processes when necessary.

Requirements

Qualification and Experience:

• Minimum 3 Years experience in Technical and/or Sales relating to Energy/Infrastructure products
• Matric certificate (compulsory)
• Advanced/Tertiary education or training in electrical and/or infrastructure products (advantageous)

Skills and Knowledge:

• Technical skills
• Understand various sustainable energy designs, to draw up a Bill of Materials for a solar PV system
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Presentation skills for training Sales force
• Quality awareness and customer focus
• Attention to detail

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Purpose:

• The supervisor is primarily responsible for overseeing the daily operations in the distribution centre.  The supervisor is also responsible to ensure that the staff are productive at all times.

Responsibilities:

Logistics Supervisor

• Follow up on the Studio system on all orders placed before the given time and ensuring that they are ready for shipping on time.
• Ensure that correct orders are booked out efficiently and effectively with correct qty to the correct customer.
• Ensure that clerks and assistants are productive and that any issues are resolved.
• Follow up with assistants daily on the cancellations that needs to be done.
• Run dispatch weekly and monthly reports on delivery, collection and courier and update all stats reports.
• Oversee those internal stationary orders are received in time.
• Check the inhouse courier reports monthly and submit reports by latest 13th of each month and Dispatch reports.
• Oversee productivity of collections staff and area.
• Ensure that stock quantities are always correct by means of monthly stock check and regular spot checks.
• Assist the courier clerk with customer couriers when needed.
• Follow up with internal issues and resolve problems or queries.
• Do performance assessments on staff quarterly. 
• Meeting on a regular (weekly / bi-weekly) basis with staff and file all minutes by close of business next day.
• Ensure that staff are always following the safety regulations and that fire exits are not obstructed.
• Follow up with delivery clerk that all bulk and urgent deliveries are arranged and done on time.
• Ensures that returns from delivery are sent to credits or re-delivered.
• Assist the delivery clerk with the invoicing of deliveries for the next day in necessary. 
• Assist the delivery clerk with local delivery arrangements when needed.

Customer Satisfaction

• Build relationships with customers. Observable through surveys or number of customer complaints logged.
• Client liaison - Understand needs and requirements of clients; meet with at least 3 clients annually, target at 100%. Measurable via register.
• Ensure customer interaction with the Dispatch department (including drivers) is a positive reflection of Company values; measurable through client feedback and surveys.

Staff Management

• Performance Management - Conduct performance assessment and facilitate through supervisors for 100% of staff on a bi-annual basis.
• Tasks and Responsibilities – Ensure all in department have up to date job descriptions.
• Skills - Ensure staff are skilled to carry out what is expected of them, recommend training, coach, develop. Observation, evaluation and appraisals to be used as indication.
• Have monthly meetings with staff; schedule those meetings on outlook with the operations head so that it is diarised.
• Succession Planning – Ensure that a possible successor is identified and mentored as far as possible. If not at all possible, train and develop a supervisor/manager under you to be able to stand in for you as and when required.

Requirements

Qualification and Knowledge:

• Matric
• Tertiary qualification in logistics/supply chain, industrial engineering or business/finance
• 1 to 3 years’ management experience in a similar field

Skills and Knowledge:

• Commercial awareness and numeracy
• ICT industry knowledge
• Health and safety
• Management principles
• Logistics
• Ability to maintain emotional control under stress
• Decision making skills
• Good organizing skills
• Time management and meeting deadlines
• Teamwork skills
• Motivating others