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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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JOB DESCRIPTION
- To ensure the accurate and timeous delivery of bills to the consumers, employee base through ownership of billing systems, functional enhancements, integrity, and support.
- Resolve billing queries timeously and ensuring corrective action is undertaken to ensure customer satisfaction and that the issues do nor reoccur within the business.
- To accurately process and resolve all billing related queries and ensure billing adjustments are processed within the agreed timelines.
RESPONSIBILITIES
Operational Planning
- Liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs. Initiate corrective actions where applicable
- Manage daily activities and bill run tasks to ensure the bill run deadlines are met.
- Ensure timeous and accurate bill delivery
- Ensure MTN SA customers billing data integrity maintained and updated timeously
Billing Management
- Assist with end-to-end bill runs, including online and mobile platforms and processes
- Manage and control the end-to-end billing process – account management, and query resolution
- Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time to ensure accurate bills
- Manage the fixes of all system integration failures daily, validating reports to eliminate any failure patterns, initiating incident report with all internal stakeholder and ensure resolution and permanent fix. (24hr support to the business in this area)
- Assist with system data clean-up – ensure data integrity compliance with system requirements
- Provide feedback and input on monthly variance reports.
Query Management
- Perform detailed Root Cause Analysis on the Billing Adjustments.
- Investigate and prepare adjustments for review and approval.
- Manage and control the query management logging systems, ensuring that queries logged are actioned and completed within agreed KPIs and ensuring correct query resolution and feedback to initiator (24hr support to the business in this area)
- Prepare account reconciliations for both internal and external customers
- Attend customer meetings and provide timeous feedback on queries.
- Manage the daily query queues to ensure query resolution within agreed SLA’s/OLA’s
- Liaise with internal and external customers to ensure root cause of issues are addressed and corrected.
Quality Control
- Following clear and linear procedures of problem solving, monitor system performance through root cause analysis
- Work consistently according to predefined standard operating procedures
- Assist with quality checks on bill run during the billing month to highlight potential problems / errors
- Perform quality checks on PDF’s generated post bill runs, highlight problems and escalate / resolve if possible
- Assist with quality checks on data generated during bill run and report to supervisor for authorisation to supplier to commence printing / mailing
- Assist with quality checks at supplier (printing and mailing) throughout the process to ensure minimum / zero error
Month End Procedures
- Prepare for review the debtors age for the billing customers with commentary on collection activities.
- Capture/import invoices for the billing area, where applicable
Print invoices for authorisation and distribution
- Prepare/run statements for customers on a monthly basis and save in PDF format
- Distribute PDF invoices, information exchange (where applicable) and PDF statements based on contractual requirement/operator requirements
- Prepare and provide the monthly provisions and accruals
- Ensure all billing transactions have been completed before month end close
Product and System Changes
- Update and manage packages and system changes as per the business units’ guidelines
- Liaise with the products and services team to ensure that the configuration of products are in line with the MTN products and services of the organisation[EK[MSA]1] [M
- Ensure system update and changes are timeously actioned to ensure accurate billing
Stakeholder Relationships
- Attend to all vendor and customer queries timeously
- Ensure customer needs and requirements are satisfied through appropriate systems/processes/procedures
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Live the MTN Brand
- [E
Operational Planning
- Liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs. Initiate corrective actions where applicable
- Manage daily activities and bill run tasks to ensure the bill run deadlines are met.
- Ensure timeous and accurate bill delivery
- Ensure MTN SA customers billing data integrity maintained and updated timeously
Billing Management
- Assist with end-to-end bill runs, including online and mobile platforms and processes
- Manage and control the end-to-end billing process – account management, and query resolution
- Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time to ensure accurate bills
- Manage the fixes of all system integration failures daily, validating reports to eliminate any failure patterns, initiating incident report with all internal stakeholder and ensure resolution and permanent fix. (24hr support to the business in this area)
- Assist with system data clean-up – ensure data integrity compliance with system requirements
- Provide feedback and input on monthly variance reports.
Query Management
- Perform detailed Root Cause Analysis on the Billing Adjustments.
- Investigate and prepare adjustments for review and approval.
- Manage and control the query management logging systems, ensuring that queries logged are actioned and completed within agreed KPIs and ensuring correct query resolution and feedback to initiator (24hr support to the business in this area)
- Prepare account reconciliations for both internal and external customers
- Attend customer meetings and provide timeous feedback on queries.
- Manage the daily query queues to ensure query resolution within agreed SLA’s/OLA’s
- Liaise with internal and external customers to ensure root cause of issues are addressed and corrected.
Quality Control
- Following clear and linear procedures of problem solving, monitor system performance through root cause analysis
- Work consistently according to predefined standard operating procedures
- Assist with quality checks on bill run during the billing month to highlight potential problems / errors
- Perform quality checks on PDF’s generated post bill runs, highlight problems and escalate / resolve if possible
- Assist with quality checks on data generated during bill run and report to supervisor for authorisation to supplier to commence printing / mailing
- Assist with quality checks at supplier (printing and mailing) throughout the process to ensure minimum / zero error
Month End Procedures
- Prepare for review the debtors age for the billing customers with commentary on collection activities.
- Capture/import invoices for the billing area, where applicable
- Print invoices for authorisation and distribution
- Prepare/run statements for customers on a monthly basis and save in PDF format.
- Distribute PDF invoices, information exchange (where applicable) and PDF statements based on contractual requirement/operator requirements
- Prepare and provide the monthly provisions and accruals
- Ensure all billing transactions have been completed before month end close
Product and System Changes
- Update and manage packages and system changes as per the business units’ guidelines
- Liaise with the products and services team to ensure that the configuration of products are in line with the MTN products and services of the organisation
- Ensure system update and changes are timeously actioned to ensure accurate billing
Stakeholder Relationships
- Attend to all vendor and customer queries timeously
- Ensure customer needs and requirements are satisfied through appropriate systems/processes/procedures
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Live the MTN Brand
QUALIFICATIONS
Education
- Grade 12, 1 year certificate would be an advantage
- Fluent in English and language of country preferable
Experience:
- Minimum of 2 years’ experience in specialisation; with experience in managing others. Experience working in a large organisation
- At least 2 year’ s experience in a similar management position, in dynamic and fast-moving industries
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JOB DESCRIPTION
- Sourcing Specialist: Commercial, Partnerships, Devices & Indirect is responsible for day-today sourcing activities in conjunction with cross functional team to source goods and services and recommending to upper level staff members and/or Sourcing Committee on which suppliers / partners to contract with.
The Sourcing Specialist
Commercial, Partnerships, Devices & Indirect must execute sourcing activities in complaint with relevant legislation and MTN SA policies, processes and procedures in any of the following categories:
- Commercial (e.g. marketing, merchandising and sponsorship) Partnerships (e.g. Enterprise Business Unit – EBU, Mobile Financial Services – MFS and Digital products/services partners)
- Devices (e.g. handset, tablet)
- Indirect (e.g. facilities, logistics, security and professional services) In additional to external interfaces with suppliers, vendors and partners, the position will interface and work effectively and efficiently with other units within local procurement department and MTN central supply chain i.e. Group Sourcing & Supply chain (GSSC).
- Internal stakeholders include various functions/departments within MTN SA
RESPONSIBILITIES
Strategy Implementation
- Ensure effective implementation of the strategy by means of implementation of applicable policies, processes and procedures
- Sourcing as part of core customer service/experience and engagement
- Supply continuity and category management
- Meet regulatory and internal control requirements
- Run processes efficiently
Operational Planning
- Obtain sourcing plan, demand/forecasts from Business unit / user department
- Prepare sourcing calendar to meet the anticipated requests
- Execute the sourcing calendar / plan
Sourcing Operations and Efficiency
- Review Sourcing Pack in its entirety to ensure sufficient detail is provided on the Scope of Work template form
- Participate in Cross Functional Sourcing Team (CFST) activities
- Ensure CFST must sign COI / NDA.
- Identify potential bidders
- Prepare Tender documentation pack
- Once all the documents per the tender pack has been finalised and timelines established the tender will be released on the E-Sourcing platform with hard close dates pre-set.
- Respond to supplier questions
- Evaluated tender based on agreed evaluation method, criteria and weight.
- Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
- Obtaining quotes from different suppliers.
- Negotiating price, quantity, and delivery schedules with suppliers.
- Working with Contract & Supplier management team to ensure that all contracts
- contain agreement reached with Supplier / partner during the sourcing process.
- Assessing quotes and compiling a detailed assessment of cost breakdowns and Total
- Cost of Ownership (TCO).
- Generating quote comparisons and contributing to internal supplier selection based on the quotes.
- Providing solutions to improve company spending and outsourcing.
- Prepare evaluation reports and presenting to upper level staff members and/or
- Sourcing committee for approval
- Process Exceptional Procurement Approval (EPA) in accordance with Procurement PPP
Sourcing Categories
- Day-to-day sourcing activities in any of the following business areas/functions:
- Marketing: media, research, sponsorships, merchandizing, print etc
- Sales & Distribution: branded channels, stores etc
- Customer Experience: call center etc
- Facilities: security, cleaning, catering, construction, refurbishment etc
- Fleet: leasing, rental, fuel management etc
- Devices: OEM, ODM
- Finance: credit vetting, collections, banking etc
- HR: training,
- Construction: space planning, architect, quantity surveyor, mechanical/electrical engineering etc
- MTN Foundation: school connectivity, events etc
- Legal and Regulatory: law firms etc
- Consultancy and auditing
- Partnership: Enterprise Business Unit (EBU), Digital and Mobile Financial Services (MFS). Technology Enterprise Services (TES)
Market Analysis and Supplier/Partner Management:
- Research the different categories of supplier market; and identify and gain knowledge of key suppliers in the local and international markets.
- Develop a portfolio of suppliers and ensure sound supplier relationship management.
- Initiate timeous and appropriate action in the event of claims or problems arising out of negotiated contracts.
- Provide qualitative and quantitative inputs for the supplier performance management process.
- Facilitate communication between internal customers and suppliers
Customer Requirements and Satisfaction
- Ensure queries are attended to and resolved within agreed SLA’s or reasonable timelines
- Continuously seek feedback from customers/stakeholders and identify and analyse trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency.
- Provide support and prompt feedback to internal customers on the status of the sourcing process
Sourcing KPA / KPI
Ensure results are delivered consistently on KPI including but not limited to the following:
- Typical achieved savings rate delivered on sourcing events/projects
- Number of sourcing requests completed over the MTN E-Sourcing platform
- Supplier Availability
- Supplier Lead Time
- % of active suppliers accounting for 80% of purchase or volume spends
- % BBBEE Affirmative Procurement spend
- Maverick buying
- Strategic suppliers as a percentage of all active suppliers
- Working Capital improvement through payment terms
- Major projects execution
- Stakeholder management
- Sourcing cycle time
- Supplier Complaints/Regulatory Issues
- Customer satisfaction
- Supplier Complaints/Regulatory Issues
- Percentage of contracts with non-standard terms or language
- % of suppliers with strategic contracts
- % of contracts not triggered by RFx process
- # of contracts with monitored KPI’s
- # of active suppliers on supplier master list
- % of purchasing transactions compliant with contracts
- % of purchasing transactions compliant with contracts
- % Adherence to Process
- % Compliance with System Controls
- Audit Score Rating
- % Audit Findings Resolved by Deadline
- % Strategic Risks Mitigated
- Cost savings
- Contracting cycle time
- Customer satisfaction
- Percentage Coverage of source-able spend (managed spend)
- Compliance to applicable MTN Group Frame Agreement
- Compliance to applicable laws, regulations
- Compliance to applicable MTN SA policies
- Risk management – closure of open issues
- Adoption and usage of MTN SA/GSSC tools and systems for sourcing activities
- Provision of periodical and ad hoc reports
- Data quality
- Supplier quality performance
- Supplier delivery performance
- Employee KPI: learning & development, satisfaction etc.
- Percentage Coverage of source-able spend (managed spend)
- Compliance to applicable MTN SA and MTN Group Frame Agreement
- Compliance to applicable laws, regulations
- Compliance to applicable MTN SA and MTNG policies
- Risk management – closure of open issues
- Adoption and usage of MTN SA/GSSC tools and systems for sourcing activities
- Provision of periodical and ad hoc reports
- Data quality
- Sourcing operating spend
- Supplier quality performance
- Supplier delivery performance
- Employee KPI: learning & development, satisfaction etc.
B-BBEE Awareness and Compliance
- Ensure compliance with BBBEE regulations
- Monitor performance of BBBEE suppliers in line with the overall MTN SA strategy –
- remove barriers of entry and promote acceptable criteria of performance standards
- Ensure the creation of BBBEE awareness in the work performed by sourcing team
POPI
- Protection of Personal Information is a priority to MTN SA. MTN must ensure that the requirements of the POPI Act are always upheld. Personal Information (PI) and Special
- Personal Information (SPI) are classified as “confidential” and “highly confidential” respectively; and must be protected adequately in-line with the MTN SA Information Privacy
- Policy and Guideline.
Escalations
- Escalate as detailed in procurement processes
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact relating to sourcing categories
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Highlight and report deviations and breach of relevant policies and contracts term and conditions
QUALIFICATIONS
- Education: 3-year degree, Diploma or equivalent Relevant professional qualification i.e. CIPS Level 4
- Experience: Minimum of 3 years relevant working experience Procurement and Supply chain Telecommunication and/or ICT (advantageous) Any other specifications Experience in ERP (Oracle preferred) Spend Analytics (Sievo preferred) eSourcing Platform Telecommunications industry experience Word, Excel and PowerPoint
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JOB DESCRIPTION
- To assist in all areas of Access Network Implementation projects and in particularly, to implement new transmission projects according to the BTS specification and ensure the transmission installation, equipment, upgrades are of a high standard as well as the integrity and optimum performance of the transmission network, to meet customer demand.
RESPONSIBILITIES
- Ensure all Transmission provider vendors/ Project Managers/ Main contractors in the region perform as per the agreed performance KPI and contract.
- Ensure accurate site surveys and verification of all site plans and quotes.
- Ensure that QA standards are met according to laid down specifications.
- Ensure subcontractors perform according to laid down specifications.
- Ensure upkeep of quality standards and adherence to agreed Transmission specification prior to handover to Network operations. Monitor customer complaints.
- Ensure projects are accepted according to MTN’s acceptance procedures.
- Ensure projects meet minimum requirements for Commercial Acceptance.
- Ensure that Financial Acceptance takes place with required deliverables.
- Ensure that information on the Network Information Management System is correct and up to date.
- Ensure that all tools, equipment and vehicle are kept in good working order.
- Assist with special projects when required by supervisor.
QUALIFICATIONS
Education:
- Minimum of 3 year degree/diploma ( in telecommunications)
- Fluent in English
Experience:
- Minimum of 3 years’ experience in the telecommunication industry. (Radio and Transmission Implementation environment); with experience in supervising others
- 3 years’ experience Experienced in managing civil, electrical, RF, Telecoms and sub-contractors.
- Experience working in a medium organization
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JOB DESCRIPTION
Mission
- To manage the full product lifecycle from conception through to end-of-life of Enterprise Security products; and participate in the execution of the Enterprise Security Services product plans, to maximise value in the enterprise security portfolio.
Context
- Fast moving industry with constantly changing business requirements and technologies.
- Fluid complexities of customer expectations and demands.
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
- Highly dynamic and fluctuating Telecommunications and ISP industry.
- Total customer experience for MTN brand.
- Constantly changing consumer and market needs.
- Market dynamics and developments.
- MTN policies, processes and procedures.
- Regulatory industry norms govern MTN and partners.
- Highly pressurised, deadline-driven environment.
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
- Participative environment – highly diverse and team-focused.
Key Performance Areas:
Key Deliverables
Operational Delivery
- Develop enterprise security products by utilising data insights, consumer data, competitive intelligence, and market trends, to assess fit, feasibility and financial impact of product.
- To articulate value proposition of security products to the broader MTN community and participate in the Enterprise Security Services product roadmap priorities.
- Provide subject matter expertise by contributing towards development, roadmap, launch and optimisation of the enterprise security portfolio to enable the delivery of client-centric and outcome-focused product strategies.
- Define the commercial specification of new and existing enterprise security products by conducting market analysis to validate the strategic intent and create the business case for the enterprise security products.
- Stay abreast of industry best practice by conducting research and evaluating industry best practice, local conditions and competitor activity in order to provide insight into modern security trends that are in line with an ever-changing security landscape.
- Track the effectiveness of the enterprise security products by analysing and monitoring market share and competitive landscapes to identify product initiatives that are competitive from a feature, quality, cost perspective and meet client requirements.
- Contribute towards the integration of ICT solutions by collaborating with internal and external stakeholders, including peer product specialists from other lines of business to maximise value for the product solutions.
- Work with product teams on design and user experience refinement in the development of fit-for-purpose enterprise security services solutions in order to ensure commercial viability which align to market realities.
- Leverage multi-disciplinary partnerships by developing and maintaining strong relationships with business leaders, internal and external partners in order to respond to complex client challenges.
- Develop and execute a client feedback framework to be used for new and existing enterprise products and technologies in order to align product offerings to client needs and improve client experience.
- Drive continuous improvement on existing processes and procedures by assessing and drawing solutions from qualitative and quantitative data and making logical deductions to drive operational excellence.
- Maintain a high level of technical and commercial security product knowledge and expertise to be the ‘go-to’ expert on the offerings.
Product Sales Enablement
- Strengthen MTN’s industry presence by maintaining relationships with enterprise clients, together with the sales team and developing business quotations and presenting business cases to clients in order to drive revenue inflow.
- Drive the competitiveness of the enterprise security product by researching and developing recommendations for pricing strategies with the goal of creating marketability, maximizing sales and achieving profitability.
- Deliver effective training of sales and pre-sales teams according to the year plan.
- Develop and maintain the appropriate product and solution collateral to support Sales, Pre-Sales and Partner teams.
Governance and Risk Management
- Monitor adherence to product management policies and processes by ensuring that developed enterprise security products are taken to market according to defined process and subsequently measured against the business plan.
- Monitor compliance by maintaining awareness and understanding of regulatory standards and legislation in order to contribute to the current enterprise security strategy as required.
Building Capability
- Expand on enterprise security and broader product knowledge by interfacing with sales and support areas in order to stay up to date with industry best practice.
- Develop enterprise security product knowledge by obtaining OEM certifications and attending conferences, seminars and related courses according to the annual personal development plan.
Job Requirements
Education:
- Minimum of 3-year tertiary diploma/degree (may vary in accordance with in-country qualification standards)
- Relevant certification / accreditation / membership with professional body as required for role
- Fluent in language of country with basic command of English
Experience:
- Minimum of 2 years’ experience in an area of specialisation
- Experience working in a large organisation
Independent thought and Judgment:
- Ability to create product marketing relevance from abstract opportunities and conceptual plans.
- Highly analytical thought processes with the ability to interpret and see beyond the detail.
- Discretionary space to create alternative process and products.
- Laterality to recommend new systems, products and services to fulfil objectives.
- Recommendations to terminate old products/services with justification.
- Make decisions to drive immediate response times.
- Use information to drive in-built excellence.
- Make judgement calls to ensure front-line service delivery, quality and excellence.
- Implement efficiencies and effectiveness of systems and processes.
- Looking at the evolution of technology changes in customer usage and deciding which products and services to remain competitive
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JOB DESCRIPTION
- To provide and achieve company-wide innovation in the technology domain through research and development of new technological solutions and high level problem solving within the MTN network.
RESPONSIBILITIES
Task Complexity:
- Present/represent your specific technological research/input in presentations and meetings
- Conduct research and present innovation strategies to the Senior Manager.
- Understand the princilple of research and inniovation and how innovation is translated into practical deliverables
- Prepare and deliver sound and correct reports
- Trial, test and report on technology opportunities (Test and report on technologies that is within 6-12 months of integration)
Planning & Delivery
- Align planning with other functions
- Assist in obtaining Requirements from the Business
- Develop 6-12 months plans and translate innovation into both long term and near term plans
- Ensure that all innovative ideas are in alignment with strategy and roadmap
- Provide support to new radio equipment identification, evaluation and specification
- Be supportive in the innovation of software development
- Identify new software requirements for the Radio Technology department
- Prioritise the development of new applications and tools as required by the Radio Technology department
- Ensure the specification and evaluation of all custom software tools developed
- Ensure that these tools are effective and efficient and maintain relevance and value within the department
- Ensure end to end integration of software tools and systems
- Develop and identify specialised technology support
- Be supportive in the management of key technology development projects within the Radio Technology
Network Optimisation & Performance
- Support Radio Technology with high level problem solving
- Convert technical innovations into topics related to radio network design and performance,
- Ensure the network consistently delivers on customer expectations regarding network quality, coverage and capacity
- Provide appropriate radio network technology capability to achieve business needs
- Ensure effective processes are in place for continuous improvement from the radio department and feedback is in place for confirmation that plans meet objectives.
Technology Competencies
- Competent knowledge of GSM/UMTS/LTE radio technology
- Detailed knowledge of GSM / UMTS / LTE system design and principles, the Logical and Physical layers of GSM / UMTS / LTE radio interface and RF propagation principles
- Good knowledge and understanding of radio network planning & optimisation techniques
- Knowledge for appropriate architecture and technology selection, multi-tier application design and development
- Understanding of protocol analysers, TEMS test tools, OSS Statistics, Call data records and Radio Optimisation tools
- Understand principles of software development and programming
- Detailed knowledge of Information Technology trends and best practices with a basic knowledge of telecommunication system trends
QUALIFICATIONS
Minimum Requirements:
Education:
- Minimum of 3 year tertiary degree/diploma (preferred recently graduated or completed Honors Degree in Engineering)
- Fluent in English and language of country preferable
Experience:
- Minimum of 3 years’ experience in a area of specialisation
- Experience with SQL scripting and working with computer databases
- Experience working in a medium-sized organization
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JOB DESCRIPTION
- MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Technology function must therefore ensure the successful delivery in context of:
Rapidly changing ICT environment
- The geographic complexity of MTN’s foot print across Africa and the Middle East
- Management of executive and local shareholder expectations across all MTN OpCos
- Achievement of top quartile operating efficiency and effectiveness through scale and common processes
- Driving growth through business intelligence and standardization to maximize business impact
- Initiating sustainable technology change across the infrastructure portfolio to further aid MTN in the achievement of parallel climate sustainability
- Ability to create a technological and emission reduction strategy in line with the company’s business requirements
- Enhancing MTN’s position as a leading connectivity and infrastructure player
- MTN’s strategy to build the largest and most valuable platform business across our regions
- Management of customer and supplier expectations
- Enhance MTN position as a leading network and system provider
- Constant dynamics and local challenges in the economic, regulatory and legal environments
- The team will support all MTN markets in the realization of the MTN carbon emission reduction strategy vision and drive all key emission and green technology decisions, ultimately supporting the MTN overall strategic ambition to better monetize our infrastructure base, improve efficiencies and deliver savings in the long-term while promoting environment awareness.
This team will also be responsible in overseeing the OpCo Project Zero budget envelope and will be the operational and technical expertise hub for all related green energy build projects and due diligence, acting at the forefront of initiating sustainable technology change across the infrastructure portfolio to further aid MTN in the achievement of parallel climate sustainability.
RESPONSIBILITIES
The Manager: Energy Management will be accountable to achieve the following objectives:
- Deliver energy expertise and governance as well as functional expertise to support local OpCos as required
- Support delivery of energy management strategy for the MTN Group
- Undertake detailed techno-commercial viability assessments to assess the feasibility of deploying decarbonization levers across different assets owned by MTN. Decarbonization levers will cover both energy efficiency and the energy supply
- Run decarbonization projects and related RFx’s including choice of energy suppliers, tariff optimization, market price analysis and demand response
- Build and manage positive relationships with utilities, technical consultant and other energy partners
- Collaborate with the design and site-specific teams to assess the energy requirements and align partner identification process accordingly
- Ensure smooth deployment and implementation of decarbonization levers ( energy efficiency and energy supply) across all assets of MTN
- Manage and supervise decarbonization projects deployment and rollout
- Conduct quality control and safety inspections of facilities, fleet and equipment; ensure the adherence to ESG considerations
- Identify and implement sustainable technology innovation across the full MTN infrastructure portfolio to further aid MTN in the achievement of climate sustainability and ensure readiness to support new technologies
- Devising approaches to meet energy targets and to encourage best practices
- Provide input towards the wider MTN Group ESG strategy from a Technology perspective
- Management of energy processes including implementing environmental policies and practices related to renewables
- Formulation and development of energy and carbon management and associated reporting across the entire MTN Group of OpCo’s.
- Energy data analysis and reporting (including Energy auditing) to all stakeholders, including regulatory bodies.
- Delivery of energy footprint assessments, including information collation, analysis and reporting.
- Create energy technical standards, policy, architecture and best practice
- Support on portfolio special projects e.g., Programme management, technical delivery
- Establish and maintain long term energy reduction plans across the portfolio and for each operating company
- Advise, coach, and support technology teams across the OpCo’s in identifying, scoping, and implementing energy efficiency and energy supply improvements in line with net zero strategy
- Managing Net Zero strategy budgets
- Acting as a champion for energy based environmental issues within MTN
Key Deliverables
- Group Technology net zero energy strategy and guidelines communicated to all OPCOs
- MTN Group energy mix evolution target and plan
- Group and OpCo energy footprint and energy measurement and tracking of actual versus target
- Renewable energy project leadership and guidance
- MTN Group Sustainability reporting
- Project Zero budget management and coordination at OpCo and Group level
- Energy efficiency and energy supply technical expertise and governance
- Energy RFP’s, build projects and due diligence including business case development
- Long term energy reduction performance improvement and optimization approach for each operating company
- MTN energy technical policy, standards and guidelines based on industry best practices
- Energy performance and utilisation benchmark reports
- 3rd party contractor/ vendor management
Role Dependencies
- Active support from the Group CTIO, Executive: Network Design and Planning, General Manager Core, Infrastructure and Data Centres and Senior Manager: Facilities and Infrastructure, Network Operations MTN Group Human Resources
- Inputs/support and collaboration from in-country emissions champions and technology teams and C-suite/ executives
- Deep understanding of the MTN business strategy
- Understanding of the respective OpCo technology, business and regulatory contexts
- Interdepartmental collaborations (Commercial, Finance, Technical Divisions, regarding Business Requirements)
- Interface with System and Network Vendors
- Alignment of MTN Network Design and Planning strategy and plans and overall business Net Zero strategy
QUALIFICATIONS
Education:
- Minimum of 4 year tertiary degree
- Telecommunications/electrical engineering background with experience in energy supply greening and renewable deployment will be advantageous
- Thorough knowledge of energy systems and renewable energy solutioning
- Thorough knowledge/understanding of environmental issues including but not limited to corporate sustainability best practices; environmental legislation & regulations, and energy reporting
Experience:
- Minimum 5 years with managerial level experience
- Minimum 2 to 4 years experience in renewable energy deployment and energy efficiency
- Experience in working across diverse cultures and geographies (advantageous)
- Experience working in a medium to large ICT / Telecommunications organisation or a company which has done significant renewable energy and energy efficiency projects
- Knowledge of network infrastructure and equipment
- Experience in developing or leading energy management programmes for large and multiple facilities portfolio will be an added advantage
- Experience in facility management and sustainability relating to energy and infrastructure
- Knowledge of energy and environmental policy
- Experience in cross functional team co-ordination and management
Competencies:
- Excellent interpersonal skills and business acumen
- Effectively manage people, processes and projects to maximize efficient work
- Innovation to improve value and efficiency
- Effective team management skills and the ability to coach, mentor and motivate a team of technical professionals
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
- Very strong oral and written communication
- Excellent public relations skills to be able to function across multiple business lines in a multicultural environment
- Exceptional networking skills to build professional relationships
- Outstanding communication and presentation skills to efficiently manage partners, customers and colleagues
- Excellent structure and organisation skills
- Sound judgment, decision-making abilities and attention to detail
- Strong computer literacy with proficiency in MS Excel, Word and Power-Point
- Strong analytical and problem-solving skills
- Good stakeholder management and relationship building
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JOB DESCRIPTION
- Ensures that tangible deliverables are met.
RESPONSIBILITIES
Consumer satisfaction.
In branded store:
- accountable for cash and stock
- accountable for sales and meeting sales targets
- accountable for stock shortages
- Provide consumer advice and education / share product knowledge
- Manage stock in store:
- Management of shortages.
- Obsolescence
- Promotional stock merchandising
- Manage operations in store:
- Warranties
- Customer cell phone repairs (where applicable)
- Returns
- OBF’s
- Identify issues and resolve
- Communication, in outlet, and with MTN
- Maintain company’s policies and procedures.
- Manage and account for all cash.
- Conduct actual system transactions eg. activations, suspensions, migrations etc.
- Relevant paperwork and documentation.
- General Customer services: turnaround time, queuing time, accuracy, and productivity.
QUALIFICATIONS
Education:
- Matric
- Fluent in English and language of country preferable
Experience:
- Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
- Experience working in a small to medium organization
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail