Current Opportunities at Ignition Group

Description

• Compile statistical data and other information for further analysis.
• Estimate the probability and likely economic cost of risk factors such as age, gender, tobacco use and events such as death, sickness, an accident, or a natural disaster.
• Design, test, and administer insurance policies, investments, pension plans, and other business strategies to minimize risk and maximize profitability.
• Develop, maintain, and analyse projection models
• Reconcile and analyse actuarial inputs and outputs.
• Perform experience investigations to compare actual experience to the expected experience to update the actuarial assumptions and models used.
• Develop actuarial pricing models.
• Develop models to evaluate business cases.
• Interpret designs and specifications, and compile detailed product configuration specifications to implement products on to relevant administration platform.
• Collate the required information to run the valuation models.
• Run the valuation process and assist with the development and maintenance of valuation models.
• Development of valuation models to meet the requirements of the changing regulatory and economic environment.
• Support product development by learning and developing a deep understanding of the company’s administration platform.
• Assist with the integration of intermediary administration platform and the company’s platform.
• Review existing processes, assumptions and models used and assist with the development of a robust and well documented actuarial function.
• Prepare presentations, reports, valuations and regular updates to facilitate business decisions.

Requirements

• Bachelor’s degree in mathematics, actuarial science, statistics or related analytical field
• Professional actuary certification (e.g., Fellow of the Society of Actuaries or working towards one)
• Minimum of 3 years progressive experience compiling data, conducting research, statistical modelling and writing reports
• Experience working in related fields such as underwriting and product development
• Solid background in mathematics, statistics, and business
• Analytical problem-solving abilities and good attention to detail
• Ability to use and develop spreadsheets, databases, and statistical analysis tools
• Ability to explain technical matters to a non-technical audience
• Proficient working with large data sets
• Solid verbal and written communication skills
• Familiarity with a wide variety of actuarial functions
• Good understanding of economics and of the legislation relating to financial services
• High level of numeracy, statistical and mathematical modelling

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The role:

• The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services.
• Our employees are always at the forefront of business technology and we count on them to use their knowledge and skills, to move our company from strength to strength.
• A Senior Dialler Analyst/Administrator at the Ignition Group will ensure that the company call centres run as effectively and efficiently as possible. They help manage the company's important dialler system, which routes calls, auto dials, or predictive dials outbound numbers for agents, freeing them up to do the best at their jobs.

The detail:

Key Focus and Duties:

Dialler Support and Management

• Cleaning and loading the data onto the dialler.
• Reviewing previous days performance to make recommendations on and agreeing, communicating, and delivering dialling plan for the day.
• Reporting dialler issues to relevant stakeholders and following through to resolution.
• Optimise resource and KPI achievement through monitoring and managing real time adherence.

Contact Strategies

• Review dialler set up and performance on an on-going basis to make recommendations on changes to contact strategies to drive improvements in contact rates and operational performance.
• Manage dialler throughout the day to deliver key dialler metrics and adherence to regulatory bodies.
• Develop and use operational reports to drive fact-based decisions on operational performance and process initiatives

File Penetration and Dialler Metrics

• Min 99% attempts on all leads received.
• Avg attempts per lead 5
• Connect to dial 50%
• RPC to unique lead 50%

Operational Relationship Management

• Delivering data performance KPI’s.
• Identify, communicate, and implement actions to address any risks to delivery of data/dialler targets.
• Support operations with insights on agent performance deviances to expectations.
• Track and communicate benefits of changes and initiatives implemented.

Experience, Knowledge, Skills and Attributes Required:

• Strong analytical and quantitative skills.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Able to demonstrate strong communication skills to multiple stakeholders and levels.
• Self-motivated and able to work effectively on your own and as part of a team.
• Strong sense of ownership, a starter finisher that is passionate about delivering.
• Able to identify process efficiencies and use initiative to drive change.

Requirements

We’d love to hear from you if...

• You have a Matric Qualification?
• 4-5 years' Experience as a dialler administrator?
• Minimum of 2 year experience in the interpretation of call centre analysis.
• Knowledge of contact centre systems and processes.
• Experience in running and completing projects to completion.
• Ability to consolidate and analyse information to identify creative new ways of working and innovative solutions to problem.
• Ability to package ideas and results in a logical, understandable, and compelling way for both technical and non-technical audiences.

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The role

• You will need to compile and analyze financial information to prepare entries to accounts, such as general ledger and documenting business transactions.
• By understanding and developing our strengths, we do things more intelligently, develop the potential within our people and improve efficiency. As employees we value and count on your knowledge and skills, to move our company from strength to strength.
• Experience in the financial services sector advantageous.

The detail:

• To manage the divisions month end, close off process in order to ensure deadlines are met and all capturing of the General Ledgers are complete.
• To complete and reconcile the monthly balance sheet recons.
• To complete a variance analysis for the division of actual results versus budget and forecast.
• To review reports received by Internal audit and project manage the required changes to be implemented.
• Prepare monthly forecasts for division. · Assign, monitor and coordinate assignments (plan and organize work).
• Determine training needs and identify training courses for direct reports.
• Sign off all trial balance and financial accounts before report are sent to BU’s.
• Evaluate performance of professional staff (conduct performance appraisals).
• Career development for direct reports (counselling, coaching, identify KPA’s, career planning, goal setting).
• Analyse and interpret financial data.
• Ensure monthly payments are made timeously. Includes ensuring payments are made to suppliers based on requisitions.
• Manage the company’s fixed assets. Ensure assets are loaded onto the financial system correctly, and that they are depreciated correctly and can be physically verified from the system to the physical location.
• Assess financial components (e.g. revenue, expense, operating income and expenses, net income, capex and cash flows) of all Departments. Identify financial impact on overall profit and communicate risks and recommendations to executive management for each Department.
• Perform any other related duties as requested.
• Taxation/provisional tax preparation and provisional items.
• Preparation of consolidated financial accounts for management and board packs.
• Preparation of BU Executive Reporting packs.
• Preparation of board packs for IFS group (expanded reporting with new group structure).
• Ensure timeous submissions to statutory returns.
• System development and automation.
• BBBEE reporting.
• Group reporting and budgeting IFS holdings.
• Payment 1st releases.
• Preparation of AFS for all Group companies.
• Ensure Statutory returns are completed.
• Review bordereaux and ensure reconciled.

Attributes and competencies:

• Reporting skills.
• Budgeting skills.
• Analytical Skills.
• Pastel Evolution.
• Financial Analysis.
• Management Skills.
• Direct Budget and Cost Control.
• Accounting practices and reports.
• Preparation of annual financial statements data.
• Excellent Written and Verbal communication skills.
• Preparation of annual budgets and monthly forecasts.
• Preparation of current and deferred tax complications.

Requirements

Experience:

• 2 year plus commercial experience as a financial accountant.
• Article experience.
• Pastel experience.
• TM1 – preferable.
• Advanced excel and Word.

Are you this person?

• Do you have experience in the financial sector?
• B Comm Honours.
• CA (SA)-Optional depending on experience.

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The Role:

To provide the highest level of telephonic and remote assistance to our international customers by providing technical (I.T.) support across a wide range of software and hardware 24/7/365. You will not only need a great foundation in technology and IT but will also need to be passionate about new technology and eager to learn as the world of connected homes and devices grows. From printers and email configuration to Smart robots and security systems, you will be required to provide amazing customer service whilst applying your technical knowledge to troubleshoot any tech related issue a customer can throw at you. The key character traits we are after:

• Exceptional customer service, polite and confident
• Extreme passion for technology
• Desire to learn and grow
• Creative problem-solving abilities
• Integrity of the highest standards You will be supporting customers via a several communication mediums with the primary being telephonic.
• Other mechanisms include chat both from web and WhatsApp channels, however, both will be managed via the ticketing platform, and email support where necessary.
• You will use powerful remote access technology that will equip you to assist customers on various levels across a variety of devices and operating systems. This technology will allow you to resolve both hardware and software related issues on behalf of the customer.

The Detail:

• You will be supporting customers via a several communication mediums with the primary being telephonic. Other mechanisms include chat both from web and WhatsApp channels, however, both will be managed via the ticketing platform, and email support where necessary. You will use powerful remote access technology that will equip you to assist customers on various levels across a variety of devices and operating systems. This technology will allow you to resolve both hardware and software related issues on behalf of the customer.

Customer support metrics e.g.

• Response times 
• Answer rates
• Ticket resolution times
• CSAT results (customer care focus)
• Updating tickets with relevant information per customer interaction
• Technology and effectiveness: 
• Troubleshooting effectiveness 
• CSAT results (technical resolution focus) Device research, adding new devices to the supported devices list
• Updating the Knowledge base with new devices

Requirements

Educational Requirements:

• Matric 
• CompTIA A+ certified
• CompTIA Network+ certified
• IT Diploma/Degree would be an advantage

Experience:

• 2 years IT support desk experience 
• Remote technical support experience 
• Experience supporting windows, mac, iOS and android operating systems
• Customer support experience, not just internal(corporate)
• Extremely comfortable with remote access tools across mobile and computer.

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Description

• The Product Manager role is focused on the continual monitoring and management of the full product lifecycle and ensuring that products and their features are always available and working. This includes conceptualizing and executing process optimizations, user experience enhancements, implementation of new features and technologies and new product development. Detailed reporting and analysis of product performance will be required in order to make informed decisions around the overall direction for each product.

The detail

• Continuous monitoring of all elements of product functionality across multiple products.
• Technical rollout of all changes to current product functionality across multiple products.
• Internal communication of product relevant information to the business.
• Strong vision in terms of seeing the broader picture, and managing each step of the execution process, from inception to execution and reporting.
• Developing clear and concise specification documents for easy application by various dependencies.
• Detailed impact analysis on each and every change to be effected.
• Manage at a granular level the various metrics of the products in order to allow the department to make critical commercial decisions that could affect operations and/or revenues.
• Per product, manage the product operational components responsible for the daily functions effecting product performance.
• Detailed understanding of the customer lifecycle and management of the sales workflow in light of this.
• Ensure adherence to all forms of legislation in South Africa regarding each products characteristic and its method of distribution.

Special skills

• Ability to work under pressure.
• Ability to multi-task.
• Excellent problem solving skills.
• Excellent analytical skills.
• Excellent interpretation skills.
• Ability to observe and understand perspective.
• Extreme attention to detail.
• Meticulous and methodical in nature.
• Ability to clearly and simply communicate your view.
• Excellent time management skills.
• Creative in terms of concepts, idea generation and execution
• Excellent cross functional team management in a project environment and on an ongoing basis.
• Exposure to technical/development processes and how digital platforms communicate with one another.

Requirements

Are you this person?

• Min 3 Year Degree/ Diploma in Marketing, Product or Projects.
• Scrum master experience advantageous.

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Description

• The Ignition Group is a company that values its employees. Our dedication to acquiring the right talent has allowed us to become a leader in our industry.
• We also value and count on our employees’ knowledge and skills to move our company from strength to strength.

Benchmarking

• Benchmark to obtain market data to inform compensation decisions.

Remuneration

• Review remuneration proposals for job offers.
• Identify and escalate remuneration gaps.
• Manage budgets for bonus proposals / allocations to various departments and assist with final balancing and reconciliation of budgets and actuals and ensure that they are accurate.
• Ensure total cost of employment data of employees are accurately maintained and accessible as required.
• Ensure existing processes are sound and that information is securely protected.
• Work with payroll to develop accurate package structuring and pay simulation tools and ensure all business units implement equivalent simulation tools.

Increase process

• Development of budgets and market information to support the annual remuneration increase processes and accessing and collating of the proposed remuneration for key employee groups.

Incentive Schemes

• Project manage employee eligibility and other elements of incentive and bonus processes.
• Provide input into the design of incentive schemes.

Pay Scales

• Custodian of annual pay scales to ensure internal and external equity. Ensure increases, and benefits eligibility are aligned to policy

Employment Equity

• Analyse Employment Equity AA2 data and participate in the relevant meetings for the overall Employment Equity submission.

Policy & Compliance

• Remuneration and Benefits Policy formulation and maintenance to ensure current reward and benefits practice is recorded.
• Manage compliance with the Remuneration and Benefits Policy.

Pension Fund and Medical Aid

• Participate in the relevant meetings and keep abreast with best practices in this field. Assist with queries to give understanding of issues for the formulation of the benefits year on year.
• Participate in the Provident Fund Disabilities meetings with the responsibility to ensure that all areas are managing disability cases consistently and timeously.

Job Grading

• Support the business to manage the Job Grading process – implement and maintain the policy and process. Alignment of remuneration and benefits to grades.

Requirements

• Relevant diploma or degree
• Minimum of 5 years’ experience within a reward and benefits specialist function.
• Sound Retirement Funds and Medical Aid Funds experience.
• Payroll experience and knowledge desirable. Data analysis is critical to understand adherence to policy.
• Strong project management and systems experience. Strong SOP and guideline skills.
• Demonstrable modelling and analytical ability through development of financial models and interpretation of information.
• Advanced MS Excel and PowerPoint skills.
• Vast Job Grading and Employment Equity submission experience
• A solid understanding of local and an awareness of global regulatory reward frameworks, legislation and best practice standards.

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The detail:

• The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients, as well as: 

Client Engagement

• Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 
• Continuously striving to improve the targets set within the department. 
• Displaying an understanding of conflict by effectively using conflict-handling techniques. 
• Adherence to scripts (opening, content and close). 
• Resolving client queries within the prescribed turnaround times. 
• Ensuring timeous referrals of escalation of arrangements outside of mandate to management.

Data Capturing

• Proactively assessing work processes in order to recommend efficiencies. 
• Accurately capturing updated contact information from the client. 
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures. 

Key Performance Areas

• To achieve the individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 
• To continuously strive to improve the targets set within the department. 
• Display an understanding of conflict by effectively using conflict handling techniques. 
• Adherence to scripts (opening, content and close). 
• To resolve client queries within the prescribed turnaround times. 
• Ensure timeous referrals of escalation of arrangements outside of mandate to management. 
• Proactively assess work processes in order to recommend efficiencies. 
• Accurately capture updated contact information from the client. 
• Ensure productivity requirement targets are always met in line with processes and policy and procedures.

Requirements

We’d love to hear from you if...

•  You have and NQF Level 4 (matric) or higher
• Computer literate
• Access to reliable transport to and from Umhlanga. 

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• The Non-regulated Products Team requires a creative and innovative Product Content Producer and Trainer. The purpose of the role is to design, produce and maintain rich media training content for the Product Team’s suite of digital products and services.
• The Product Content Producer and Trainer will also prepare and conduct engaging training sessions with key staff members to improve product knowledge and soft skills. The candidate will define the training and development plan for all product training-related activities. We are looking for somone who is skilled in creating written, visual, audio, and video training content.

Learning Plan Development:

• Develops courses and curriculum for all Non-regulated Product training programs.
• Defines and prioritizes training and content needs in collaboration with subject experts, such as product management, customer service, sales and retention teams.
• Analyses and identifies training gaps, then creates and implements innovative training programs that challenge traditional methods and provide a fresh approach to learning and development.

Content Creation:

• Designs, creates and edits rich-media online learning materials including product manuals, instructional videos and quizzes.
• Creates and maintains a repository of Non-Regulated Product training content for use across the business and ensure that current and relevant content is in circulation.
• Prepares scripts and records and edits audio and video content.
• Maintains a strong understanding of the product portfolio and competitive landscape to ensure that training and content materials are accurate, timely, and relevant.
• Keeps current on best practices in instructional design.

Training and Coaching:

• Creates exciting and effective learning experiences and environments.
• Monitors and evaluates the effectiveness of training programs and content and adjusts as necessary.
• Conducts individual coaching sessions with select staff members.

Requirements

Competencies:

• At least three years of experience developing and delivering training and product content.
• Passionate about upskilling and coaching people
• Results oriented with the ability to work under pressure and cope with multiple concurrent training activities.
• Ability to deal with complexity and migrate between detailed and high-level requirements.
• Self-starter who takes ownership and accountability and can work with minimal supervision.Excellent written and verbal communication skills.