Current Jobs at Discovery Limited

Job Purpose

The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

• Builds rapport with clients through multiple channels e.g. calls, web, chat and video 
• Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution                    
• Communicates existing and new product information to clients.             
• Deals with escalated queries                   
• Serves all aspects of the bank’s products including rewards.
• Offer alternatives for client retention  

Education and Experience (Preferred/Optional)

• Bachelor’s degree that demonstrates a numerical capability – Required
• 6 months working experience in the Service industry
• Student work experience
• Good listening skills, ability to listen comprehend and action       
• Computer literate with MS Office (PowerPoint, Excel and Word)  
• Communication skills both written and verbal                    
• Social media savvy
• Technology savvy
• Knowledge of the financial services or banking industry
• Study towards FAIS – Advantageous

Special Conditions

• After hours  / night shift work required
• 7 Day Flexi Work-Week
• Weekend and Public Holiday work required

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

Driving and defining the implementation of brand and communication strategy and solutions.
Interfacing with senior business stakeholders to define and co-ordinate brand or communication strategy.
Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities, and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business stakeholders, both at a strategic and operational level
• Plan, develop and execute digital paid advertising campaign strategies, including creative approach, audiences, messaging, and budget across Facebook and Instagram as well as other digital advertising channels
• Optimise always-on campaigns with targets, goals and conversion code, as well as tracking for maximum ROI
• Compile reports on digital campaign performance including insights on reasons for fluctuations and provide regular insights to business
• Seek and manage online advertising opportunities
• Suggest and implement new features to develop brand awareness and Brand love for Discovery Health
• Conduct market research and competitor analysis
• Manage invoices for digital advertising suppliers to ensure they are paid
• Test a campaign using benchmarks to determine if worth pursuing further or using a different strategy
• Understanding of the full marketing funnel

Competencies

• Be able to translate campaign objectives into a creative brief, review creative outputs and get approval
• Be able to monitor and analyse existing campaigns that are not working and make the necessary changes to get results
• Must have high attention to detail
• Must work closely with business and external suppliers
• Be proactive in identifying new marketing opportunities and develop strategies
• Work within a budget
• Be able to collate, analyse and deliver regular reports of campaign results and measure ROI of campaigns
• Great organisational and multitasking skills
• Excellent management, negotiation, listening and communication skills

Education and Experience 

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of two years of experience in digital advertising campaign management in managing Facebook and Instagram campaigns
• Google Ads and programmatic display advantageous
• Minimum of 5 years’ experience in Marketing or Communication (overall)
• Experience in compiling campaign strategies, reviewing creative briefs for campaigns
• Basic reporting skills

Advantageous Skills:

• Facebook Blueprint certified
• Google Ads certified
• Experience with Google Analytics
• Experience with Smartly.io
• Experience with the Google Display & Video 360 suite
• Experience with native advertising / premium buying
• Experience in direct marketing copywriting

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Key Purpose

Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• Java Web Services JAX-WS & JAX-RS
• Message Driven Beans
• UML
• XML/XSD
• SQL 
• JAVA 7+
• JTA
• Behavioural Skills:
• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• 3+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience:

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Education

• BSc Computer Science /Information Systems degree
• Formal Java qualification

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About the role

The Finance Manager is responsible for the full finance function for a business unit within Vitality Global. The candidate will work closely with the Market Executives to drive growth and profitability of the business unit while ensuring robust financial management and strict adherence to the Vitality Global and Discovery Group financial, audit and accounting policies / standards. The candidate will report to the Head of Finance: Vitality Network Reporting and Revenue and will be responsible for at least one direct report.

Key Outputs / Job Responsibilities may include but are not limited to:

• Subject matter expert on financial data integrity, finance processes, reconciliations’, budgeting, analysis and reporting for end-to-end Financial Management
  • Management and review of month-end activities
  • Management of the audit process (internal & external)
  • Driving strong governance, financial control and process in the respective business areas
  • Working Capital Management
  • Equips finance and business leadership with sound financial information to support decision making at all levels.
  • Perform detailed analysis on financial and commercial issues and report back on findings and recommendations where appropriate.
  • FP&A, Strategic finance and business partnering.
  • Budgets, forecast and 5-year plans - preparation, analysis and presentation.
  • Operate as a business partner to the Market Executives and support them with driving business results and mitigating financial risks.
  • Business case development, review of business plans and performing financial modeling with scenario analysis.
  •  Collaborate with various internal teams (finance, commercial, systems, actuarial, marketing etc.) and external market teams to ensure delivery of business objectives.
  • Contribute to strategy papers and management reporting to exco and board.
• Management of accounts for a JV, preparing financials and present the JV results in the steerco to CEOs of the JV.
• Attendance, participation and presentation delivery in various internal and external forums, steerco's and exco's.
• Management of at least one direct report to ensure quality of deliverables while also driving growth and development.

Work Experience

• 2+ years post articles experience

Advantageous

• Excellent communication, report writing and presentation skills.
• Management of direct reports
• Ability to work independently with minimal direction, and cross-functionally as part of a larger team.
• Education / Qualifications / Accreditations with Professional Body
• CA(SA)

Technical Skills or Knowledge

• Strong technical accounting skills (IFRS)
• Financial acumen
• Implementation and management of internal financial and reporting controls knowledge
• Experience with preparation of budgets and forecasts
• Financial modelling

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Key Purpose

Assumes accountability for the evaluation; processing and administration of new and existing intermediary contracts and related functions; all within the agreed communication channels and within the required Service Level Agreements

Areas of responsibility may include but not limited to:

• Processing intermediary contracts and related requests (e.g. tax updates; accreditations; etc…) within the agreed timeframes.
• Educates brokers, franchises and internal stakeholders on the contractual processes
• Identifying issues within the Contracting and related processes and communicate this feedback to the Systems team.
• Tracking and concluding any system issues relating to the contractual processes
• Educates brokers, franchises and internal stakeholders on the contractual process
• Analyze trends and suggest changes to improve delivery to clients
• Understand and apply Risk Management principals to people, process and systems.
• Managing relationships with internal and external stakeholders to get maximum buy in towards resolution of cases.
• Feedback to relevant stakeholders.
• Defending the Business Units position; whilst ensuring that the business case prevails

Competencies

• Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognizes and rewards the contribution of others. Listens, consults others and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
• Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organisational and individual responsibility towards the community and the environment.
• Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
• Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict. Makes effective use of political processes to influence and persuade others.

Education and Experience

• Matric (essential)
• Minimum of 2 years’ experience in the Insurance Industry
• Risk Management experience
• Excellent Written and Verbal Communication
• Intellectual curiosity
• Critical Thinking skills is essential
• Strong Business Acumen skills
• Ms office with advanced excel skills

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Key Purpose

In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic, and operational data. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes. The successful candidate must be motivated, productive and work well within a team.

Areas of responsibility may include but not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare context
• Mining large structured and unstructured datasets to find new insights to inform healthcare efficiency and interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Present data and model findings in a way that provides actionable insights
• Implementing results for use in both the internal and external environments
• Monitoring model performance
• Improve processes and databases where opportunities arise

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Production environment machine learning and AI
• A passion for data exploration and complex healthcare environment
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Education and Experience

• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
• Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
• Other analytical qualifications will also be considered if accompanied by the relevant experience

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Key Purpose

The Discovery Health business is the largest in the Discovery Group and continues to grow and expand in new directions to drive healthcare innovation & new revenue streams. The Head of Marketing for Health partners with the SA & rest of Africa business to create, develop and implement strategically aligned marketing solutions, namely driving new business growth, ensuring member engagement and strengthening the brand for all areas of the Discovery Health business. The incumbent provides specialist advice and marketing direction to key stakeholders, namely business CEOs and various Excos, while leading, co-ordinating and coaching a team of marketing specialists.   

Areas of responsibility may include but not limited to

Defines, aligns, and drives the implementation of the marketing strategy

• Defines the annual marketing strategy in alignment with the business strategy. This strategy may require customization throughout the year to leverage new areas of focus or opportunity.
• Stays up to date with international best practice and trends, and ensures that this is incorporated into the strategy.
• Unpacks complexity and provides new ideas and thought leadership to drive engagement with the brand.
• Creates innovative, consistent, and integrated solutions to improve business practices, processes and synergies to improve revenue generation, efficiencies, or effectiveness.
• Proactively identifies opportunities for continuous improvement, innovation and growth of the Health marketing function in terms of capacity and capability to ensure it is world class  
• Oversees the execution of multiple projects from conception to implementation.
• Oversees effective delivery of campaigns and ensures that campaign activities translate into profits or other strategic business objectives, including creating value for members, broader society and shareholders.
• Guides and enables change management initiatives and communication requirements for all projects.
• Ensures continuous communication and alignment across all relevant marketing specialist areas as well as relevant Group and business stakeholders.
• Ensures collaboration with R&D/ product and the technical marketing teams on product development, research, proposition development, product launches and thought leadership.
• Actively participates in relevant business excos as the “marketing voice” and on the marketing exco actively contributes to the governance and leadership of the greater marketing team.

Leads marketing specialists & ensures continuous improvement & professional development

• Creates an environment conducive to cross-functional skills transfer, and integrates and harnesses team talent across various portfolios within Health Marketing.
• Creates an environment where innovation is encouraged and provides the necessary guidance, coaching and support in this regard.
• Oversees team performance and ensures teams are highly motivated, challenged and supported, aligned to the Discovery values
• Implements company policy, systems and disciplinary procedures when necessary.
• Recruits and develops quality staff as required in consultation with HR.
• Ensures the team has excellent product and technical knowledge to deliver strategy and build brand.
• Respects diversity and encourages an environment that values inclusivity.

Education and Experience

Essential:

• A minimum of 8-10 years’ experience in consulting, marketing or the equivalent with a proven track record of conceptualization and implementation of strategy or heading up a department or function.
• A completed NQF Level-7 qualification.

Preferred:

• Experience in healthcare and/or financial services.
• Master’s degree or the equivalent.

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Key Purpose

• To provide administrative support and executive professional assistant duties to the Discovery Connect Chief Executive Officer (CEO).
• Areas of responsibility may include but not limited to
• To support the CEO and manage administrative elements related to the Exco role. This will include assisting with document preparation, control and management, financial & office administration and assisting with internal and external enquiries/requests.
• To manage the CEO’s office by effectively coordinating and organising meetings, including notification to prospective attendees, set-up, pre- and post-meeting correspondence, meeting minutes and records, and any required follow up needed thus ensuring the CEO remains sufficiently accessible, while keeping him/her on track with their daily objectives.
• To adhere to and execute on all knowledge management, reporting, quality assurance, stakeholder liaison, communication and meeting management standards and activities in order to support functional effectiveness, to ensure compliance with regulatory and good practice requirements.
• To effectively monitor work to ensure compliance with established methods, guidelines, standards and procedures by organising and storing both electronic and hard-copy information and records and implement record retention policies and procedure thus ensuring the effective management of a knowledge database.
• To manage and coordinate travel, function, event and related administration for the CEO and were necessary the Discovery Connect wider team, collaborating with other PA’s in the department.
• To develop, care and build relationships with the relevant CEO’s key stakeholders, direct reports and wider team, in consideration of the role played by the Chief Executive Officer on Discovery Connect related matters within the organisation and to represent the Discovery Connect brand externally and internally by association with this office.

Personal Attributes and Skills

• Strong people skills.
• Knowledge of modern methods of office administration and project management/administration.
• Extensive knowledge of business correspondence formatting as well as knowledge of proper English usage, spelling, grammar and punctuation.
• Advanced knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
• Knowledge of principles and processes for providing stakeholder and personal services.
• Interpersonal skills - ability to build relationships with people from all different backgrounds and at different job levels.
• Maintaining high ethical standards, integrity and confidentiality.
• Effective time management.
• Team leadership orientation with a strong ability to be a self-starter and deliver through others.
• Own transport .

Education and Experience

Essential:

• Matric or Diploma/Degree in Administration
• 10 years' of progressively responsible secretarial and administrative work
• 3+ years' providing support to senior and/or executive level management

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Key Purpose

The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training material for Discovery Life according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material. The Instructional Designer may be responsible for managing an entry level Instructional Designer, which includes delegating tasks, monitoring progress, quality and providing coaching when required.

Key Outputs

• All work must be done accurately, comprehensively and in-line with set quality standards:
• Consult with stakeholders across business areas.
• Gather information about Discovery Life in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the trainers to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both trainers and the effectiveness of training material.
• Develop material based on technical product information and specifications.
• Effective management of the portfolio, setting goals and objectives for the portfolio and prioritisation of projects.
• Could include effective leadership and management of the entry level Insure Instructional Designer.

Competencies

• Creative and innovative
• Very good command of English language
• Good leadership and coaching skills
• Demonstrate strong instructional writing skills
•  Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology

Education and Experience

• 3 years experience in Instructional Designer
• Knowledge and experience working in the long-term insurance industry.
• Education and training qualification, specifically Design and Development
• Business related degree

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Key Purpose

The marketing manager for the nutrition portfolio is responsible all elements that fall under Nutrition for Vitality. This includes the HealthyFood and HealthyDining benefits, all collaboration with dietitians as well as management of the HealthyFood Studio. The nutrition marketing manager combines strategic thinking with leadership, organisational and problem-solving abilities to meet the nutrition objectives of the business. This marketing manager oversees the day-to-day marketing and management of all nutrition elements, playing a key role in coordinating, planning and collaborating with various internal, external, marketing, business and project teams to deliver high-quality on all objectives set out by marketing and the business at large.

Areas of responsibility may include but not limited to

• Understanding the impact of the over-riding strategy across business.
• The ability to convert that into a marketing strategy
• The ability to unpack complex business needs and provide creative solutions considering all stakeholders
• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• The ability to build excellent relationships with key Nutrition partners
• The ability to project manage complex projects
• Develop people through coaching

Competencies

• Ability to develop content strategies, plans and campaigns targeted at various audiences 
• Ability to lead effectively
• Ability to work well in a team
• Ability to work under pressure and meet deadlines 
• Excellent organizational skills, with experience in fast turn-around times on an ongoing basis
• Ability to engage with senior management within the organisation 
• Ability to translate complex concepts into engaging and simple concepts 
• High attention to detail 
• Excellent interpersonal skills 

Education and Experience

• Minimum 3 year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 3 years’ experience in Marketing or Communications
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable