Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• Render a comprehensive service to clients, processing all the administrative tasks according to agreed standards and turnaround time’s thereby improving client retention and repeat business opportunities.

Requirements    

• Matric or NQF 4 equivalent
• 2-3 years client service administration experience
• Financial services experience

Duties & Responsibilities    

• Accurately capture client information on the relevant system
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner to improve client retention and repeat business activities.
• Resolve client queries and follow up to ensure queries are resolved timeously and effectively.
• Ensuring accurate completion of documentation as per service level agreement in order to meet client needs.
• Effectively utilize client service interactions to improve client retention and repeat business activities.
• Effectively use administration systems to ensure accuracy of documentation.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Handling of urgent complex enquiries and requests received telephonically and via email.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of developing client service standards to ensure clients receive clear and accurate information and are kept informed at all times.
• Manage the delivery on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Process the relevant policy transactions per client interaction.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Implement and provide input into governance processes, systems and legislation within area of specialization.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Competencies    

• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Diversity and Inclusiveness
• Collaboration
• Impact and Influence
• Self-Awareness and Insight

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Role Purpose    

• The incumbent will be responsible for handling the key client accounts for Momentum Corporate. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The Key Client Manager will also bring in new business from existing clients or contacts and develop new relationships with potential clients.

Requirements    

• Grade 12
• A Bachelor’s degree in Business Administration, sales or relevant field
• Employee Benefits experience is essential
• Extensive industry knowledge and product knowledge
• 4 to 5 years’ experience in sales, key client management or consulting
• Intermediate computer skills, and experience with CRM software and MS Office with emphasis on excellent Excel skills
• Process documentation experience.
• Project management experience.
• Experience with reporting and analytics.

Duties & Responsibilities    
INTERNAL PROCESSES

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints together with the relevant service teams
• Developing a complete understanding of key client needs
• Anticipating key client changes and improvements
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Collaborating with sales teams to maximise profit by identifying up-selling and/or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client data to provide customer relationship management insights
• Expanding relationships and bringing in new clients
• Bi-annual review of key client portfolio to ensure client relevance in the portfolio
• Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times

CLIENT SERVICES

• Contribute to client relationship management to increase and promote MML as the preferred partner to key clients
• Designing a client appropriate dashboard and capturing on CRM system
• Develop in-depth client and industry needs, intelligence and share these with the appropriate MML businesses
• Develop opportunity roadmaps to optimize wallet share through facilitating cross and up-selling in collaboration with the MML solutions teams
• In collaboration with internal stakeholders develop a structured sales/new business process to secure additional business for MML
• Conduct annual client satisfaction audits
• Manage the profitability of clients in collaboration with relevant MML business units
• Facilitate strategic client forums and brainstorms internally and externally
• In collaboration with MML business units, provide a client experience that retains and strengthens the client

PEOPLE

• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues.
• Participate and contribute to a culture of client centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

FINANCE

• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    
BUSINESS ACUMEN

• Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.

CLIENT COMMITMENT

• Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

DRIVE FOR RESULTS

• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

LEADS CHANGE AND INNOVATION

• Actively leads change, does what is right for the business and drives continuous improvement through innovation.

COLLABORATION

• Prioritises the business interests of MML and invests in the success of the group by aligning effort across divisions.

IMPACT AND INFLUENCE

• Persuades, convinces, influences and inspires others, both within MML and externally to win support, loyalty and gain commitment to the purpose of MML.

SELF-AWARENESS AND INSIGHT

• Manages self and relationships with others effectively and provides perspective in difficult situations.

DIVERSITY AND INCLUSIVENESS

• Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Closing Date    
2023/03/10

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Role Purpose    

• As part of the Momentum Health Solutions Human Resources team, you will be responsible for the recruitment administrative function of the HR team.

Requirements    

• Matric.
• Graduate with a completed Degree or National Diploma (3 years) in Human Resources.
• Computer literate (MS Office) is essential
• Ability to manage diaries and bookings.
• Strong reporting, analytical, interpersonal, and communication skills.
• Planning and organising.
• Ability to work in a team environment.
• Knowledge and experience of HR practices and relevant legislation.
• Must have an interest in researching information.
• Always be punctual, professional, and courteous.
• Proven interest with regards to writing advertisements, branding, and advertising.

Duties & Responsibilities    

• Liaising with the HC Business Partner and Human Capital Consultant regarding the recruitment administration for vacancies in Momentum Health Solutions.
• Working closely and assisting the Human Resources team with all recruitment queries when required.
• Managing and coordinating various Talent Acquisition systems; including Neptune, MIE, Assessments, At Play interviews, and MS teams.
• Advertising of vacancies.
• Short-listing for various vacancies.
• Effectively screening and selecting applicants according to the job criteria.
• Assist in preparing CV's for internal clients.
• Scheduling of interviews and diary coordination.
• Processing statutory checks and references, (including MIE, KR1S, and social media where applicable).
• Process psychometric assessments and technical assessments where applicable.
• Draft offer within the agreed service level agreement time.
• Systematically regret unsuccessful applicants.
• Tracking activity of all recruitment processes.
• Actively updating project statuses on MS Teams.
• Preparing for and attending all production meetings.

Competencies    

• Following instructions and procedures.
• Deciding and initiating action.
• Adhering to principles and values.
• Applying expertise and technology.
• Learning and researching abilities are essential.
• Delivering results and meeting client expectations.
• Achieving personal work goals and objectives.
• Client/stakeholder commitment.
• Drive results.

Closing Date    
2023/03/05