Career Opportunities at Old Mutual South Africa

This role determines and documents business requirements and works with design & implementation staff to design & implement solutions within constraints. The incumbent is individually accountable for achieving results through own efforts.

Role description:

• Analyses past, present and future business environment.
• Works closely with the designer, architect, developers, testers, and scrum master to design and implement the best possible automated solution within the constraints of the tools available.
• Tests systems and user acceptance and implements changes or new applications.
• Ensures all testing protocols are adhered to.
• Investigates and defines requirements for business processes. 
• Analyses business processes to determine problems, risks and opportunities for improvement. 
• Renders support and facilitates sessions for end-users, including training.
• Document requirements including process modelling, interface layouts, data flows, screen and report layouts, etc.
• General Project administration

Business Analysis

• Analyses business processes to determine problems, risks and opportunities for improvement
• Analyses past, present and future business environment.

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills

Solution Design & Implementation

• Works closely with the designer, architect, developers, testers, and scrum master to design and implement the best possible automated solution within the constraints of the tools available.
• Facilitates the implementation of new or enhanced processes.
• Performs system configuration.
• Owns systems, user acceptance testing and implementation of changes or new applications.

Specifications Development

• Investigates and defines requirements for business processes.
• Need a passion for data driven requirements
• Complete requirement for web and app

System Testing

• Ensures all testing protocols are adhered to.
• Tests systems and user acceptance and implements changes or new applications.

User Support

• Renders support and facilitates sessions for end-users, including training.

Requirements:

• Up to 2 - 4 years’ experience with exposure to IT
• B Degree in Information Systems
• FTI certificate is essential.
• Sound business analysis experience
• Sound project administration experience
• Strong people skills
• Exposure to prior loyalty programs will be an advantage
• Sound agile with scrum experience
• The following would be a further advantage:
• Designing wireframes using Figma
• Requirements documentation, analysis & reporting using Jira & Confluence
• Coding HTML & CSS

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This is a sales management role that develops and manages a team of Financial Advisors (15-20). This role facilitates new FA’s through a 24-month structured new entrant development program to up-skill and qualify them as viable, fit and proper. The Development Coach (DC) serves the dual role of line manager and coach to the Financial Advisers, with the primary focus being on the coach role (60/40). This role also contributes to the overall management/leadership of the geographical area by serving as a member of the MANCO.

Role overview ​

• Recruitment and Selection of academy advisers
• Managing the existing business processes (i.e. conservation, outstanding business, financing, administration, and client care).
• Coaching and development of financial advisers
• Building and sustaining a productive team.

Key Result Areas

• Recruitment and Selection of academy advisers
• Managing the existing business processes (i.e. conservation, outstanding business, financing, administration, and client care).
• Coaching and development of financial advisers
• Building and sustaining a productive team.

Qualifications and Experience required

• Matric or equivalent
• Must be FAIS compliant with a certificate in Financial Planning or an equivalent qualification with 120 relevant credits at a minimum NQF level 5.
• Must have passed RE 5 level 1.
• Previous experience as a Sales Manager is preferable.
• Be accredited on all products that PFA distributes as well as accreditation on other optional products.
• Preferably 24 month’s service as a Financial Advisor.
• Have strong administrative capabilities.
• Should be comfortable in applying the sales process.
• Should be able to apply the six step financial process.
• Having difficult conversations and being assertive.
• Coaching of others

Competencies

• Strategic
• Innovation
• Customer First
• Leading with influence
• Collaboration (Relating)
• Decision Making
• Execution
• Personal Mastery
• Technical /Business Competencies

Critical Skills and qualities

• Coaching/training/development
• People/performance management
• Planning, organising and monitoring
• Analytical thinker
• Interpersonal/communication
• Goal setting and execution
• Sales and marketing focused
• Able to motivate and inspire
• Business and financial acumen

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This role determines and documents business requirements and works with design & implementation staff to design & implement solutions within constraints. The incumbent is individually accountable for achieving results through own efforts.This role also provides ongoing guidance/supervision to the Business analyst as a mentor/coach.

• Ensures that the Mass and Foundation Cluster executes on all Legislative and Regulatory requirements, timeously and within SLA
• Ensure that the necessary due diligence, reporting and risk reviews take place as and when required to ensure compliance with Legislative and Regulatory requirements.
• Review as-is processes as well as business rules and facilitate the high-level impact assessment of the change with Mass and Foundation Cluster Delivery Partners.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Construct workflow charts and diagrams; studying system capabilities; Writing Specifications / Features / User Stories
• Recommend controls by identifying problems; writing improved procedures
• Contribute to team effort by accomplishing related results as needed
• Review a variety of areas including operations, purchasing, inventory, distribution and facilities
• Suggest changes to senior management using analytics to support recommendations. Actively participate in the implementation of approved changes
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Requirements:

• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management skills
• Experience and training in Agile Ways of Work

Qualifications and experience

• Business Analysis Certification/Diploma or Information systems degree
• Experience in the Banking, Financial Services, and Insurance industry
• Experience in using Agile methodologies will be advantageous.
• 3 to 8 years of experience in business apps & exposure to IT functions.
• Experienced in business and data analysis, solutions design & testing, data, modelling required.
• Previous experience at Old Mutual is advantageous.
• Knowledge in Legislative and Regulatory initiatives and processes is advantageous.

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Job Description

Accountabilities for this role include Strong Development skills, systems analysis, interpreting and executing test plans.
The incumbent works primarily with the Solution Architects to construct solutions within the bigger programme environment, contributing to logical and physical systems design, functional & data analysis and design. The incumbent will be working with integration architects and business analysts to design and build Business Processes and integration services. The incumbent is individually accountable for achieving results through own efforts.

Key Result Areas

• Works closely with solution architect and business analyst to fashion out the technical vision for applications in the Workflow Capability.
• Focuses on technical and business feasibility of a solution and ensure that it fits within well-established patterns and guidelines laid down by the solution architect.
• Role includes: contributing to the physical systems design as well as functional & data analysis, design, coding, implementations, testing, system enhancements and deployments.
• Also includes providing technical and programming support
• Co-ordinates time and priorities to ensure that goals are met
• Ability to understand big picture in which business operates
• After Hours Standby is required for this Function
• Have a good working relationship with users, business analysts and other technical staff
• Works with little or no supervision
• Advises management on best practices and design of new enhancements
• Coaches junior staff members

Personal Effectiveness

• Accountable for service delivery through own efforts with only limited supervision.
• Individually accountable for managing own time, tasks and output quality for periods of up to 6 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results. Accepts and lives the company values

Specifications Development

• Develops technical specifications / program specifications and systems documentation.
• Responsible for systems analysis functions.
• Advises management on effective applications, covering areas such as maintenance, support, interface and data management requirements.
• Provides sizing and scoping for development work required.
• Designs & documents technical specifications/program specifications.

Technical Knowledge

• Understanding of HTML and JavaScript.
• Understanding of JSON and XML data structures with the ability to both read and define JSON and XML schemas
• Ability to read and develop UML diagram artefacts including sequence diagrams, Entity Relationship diagrams and Use Cases.
• A good understand of database design and Entity Relationship design
• An understanding of REST and SOAP web services and the ability to define web services using both REST and SOAP
• An understanding of running web service API tests using XML and JSON tools, SOAPUI.

System Testing

• Assists solution construction including programming, systems testing and correction of programme models. Accountable for Drafting and Execution of Unit Testing plans, Assists in developing test plans in conjunction with Process Analyst.

System Programming

• Develops, tests and implements new systems and system changes in accordance with agreed coding standards and principles.
• Provides development solutions, which maintain the technical integrity of the solution. Performs data conversion.
• Documents system features and functionality. The above is done under limited supervision.

Quality Management

• Ensures technical integrity of the solution.
• Ensures that all system changes align with coding standards and principles
• Ensures workflows and integrations are free of defects and stable in Production. Would be involved in defect resolution as well as Production support.

Role Requirements:

• Matric, with an IT programming qualification.
• Excellent problem solving and analytical skills.
• Enterprise Integration experience advantageous.
• Object Orientated design and development experience (at least 4 years’ experience) using JavaScript, Web Services, XML , MQ, AWS, Ping Identity, ASP.Net, C#, .Net,
• Strong working knowledge of Bizagi would be advantageous
• Strong background in Business Process Management would be advantageous
• Agile Software Development methodology and Continuous integration advantageous.
• Overall understanding around business process management technologies and tools, process modelling skills
• Good client/server understanding (COM/COM+) Good practical understanding and experience of XML, UML & industry standards/trends related to the integration environment.
• Practical experience in high volume capacity planning & performance tuning.
• Ability to deliver as per agreed time standards and work under stress
• Excellent verbal and written communication skills
• Good system modelling skills will be an advantage.

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Role Description & Key Result Areas:

• The Chief Architect is responsible for driving the modernization of OML’s architecture leveraging the benefits of the groups cloud strategy.  Specifically, the role holder:
• Leads the cultural change for cloud adoption, acting as an advocate, a mentor and coach to enable the application teams and the solution architects adopt the best practices and deliver the benefit of the cloud
• Own, develop, co-ordinate and propagate OML’s cloud architecture including the principles and ground rules
• Keep the cloud strategy current end and coordinating the adaptation process
• Ensures OML IT software engineers and designers have the relevant talent with the necessary technical skills
• Assessing applications, software and hardware ensuring the health of the IT Estate improves in line with the OML IT Strategy
• Creating a “cloud broker team” and establishing best practices for cloud across the company
• Selecting cloud providers and vetting third-party services
• Oversee governance and mitigate risk
• Work closely with IT security to monitor privacy and develop incident-response procedures
• Managing budgets and estimating cost
• Operating at scale.

Governance

• Defines and maintains architectural principles, frameworks and standards for the development, deployment and management of application, information, communication and technology infrastructure.
• Ensures that the OML architecture aligns with OML IT strategy and is presented and approved through the IT Sub Committee and Technology and Platform Board Committee
• Provides long-term management of the OML IT Architecture Strategy

Technical Consultation

• Provides consulting to OML Delivery Teams to reduce execution risk and improve efficiency
• Research leading technology and sells concepts and assesses/ refocus across OML

Relationship Management

• Establish and manage the relationships with suppliers (both internal and external to OML IT), including service and support (SLAs).
• Manage stakeholder relationships and engagements.
• Participate in, and where appropriate, chair relevant cloud adoption forums.

Vendor & Contract Management

• Acts on expert advice and is a key player and sometimes technical leader in large-scale contract negotiations.
• Manages the relationship between technology / solution providers and Old Mutual.

Experience:

• Solid exposure to Insurance Industry from a business perspective – sales, servicing, underwriting, reassurance, product launches, money in/out, claims,
• Solid understanding of Insurance products (protection, savings, annuities, wealth)
• Good understanding of the different Insurance software solutions available
• Very good functional understanding of Insurance, Savings and Investment Platforms.
• Well versed in the IT Architecture and Design of Insurance Platforms – ideally exposed to many different architecture and design approaches
• Solid background in IT System architecture, design, and development.
• Solid background in data modelling, database design and data management
• Good track record of large-scale systems migrations 
• Expert at cloud adoption and scaling, certified AWS practitioner

Qualifications and experience:

• 10 years + related Systems Management/ Architecture, Information Management, Infrastructure Management/ Architecture experience
• Proven track record in cloud adoption and scaling
• Experience in broader Financial Services (incl. Banking) would be an advantage
• Multi-disciplinary application of wide knowledge spanning business, data and technology
• Working knowledge of Financial & Project management

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The Head of Engineering is responsible for the development of high-quality designs and solutions and the integration of these at the Enterprise level. This role guides technical design and the development and maintenance of software and other digital applications or services. The role incumbent will lead a team which will be expected to create prototypes, develop user-centred software, and advise on technical specifications. This role requires fundamentals in engineering practices, an analytical and data-driven approach to problem solving, while following the DevOps model so that teams are empowered to own the full development and support the software development life-cycle. The successful incumbent also has a track record of leading Software Engineering teams, driving outcome-based performance.

You will be responsible for managing cross functional agile teams through our full SDLC from estimation to delivery as well as having direct report responsibility for the engineering staff. To be successful, you will need to collaborate with our Product Management, Design, Quality Engineering, Technical Architecture, and Systems organizations on everything from roadmap estimation to project execution and delivery.

Key Result Areas

• Able to roll up their sleeves and play a hands-on role while building a world class team.
• Responsible for the development of high quality designs and solutions and the integration of these at the Enterprise level.
• Set technical standards and SDLC processes.
• Expected to provide guidance and thought leadership for technical design, and the development and maintenance of software and other digital applications or services.
• Provide leadership and direction for team of software engineers who are accountable for creating prototypes, developing user-centred software, advise on technical specifications, and who research new techniques. Provide technical and career mentoring for the engineering organization.
• Provides sizing and scoping for development work required at the enterprise level.
• Operates as a subject matter expert and thought leader across program initiatives. Work with your engineering team and leads to plan and track development of all projects through delivery to production
• Responsible for the software development life cycle, taking the lead on software development projects.
• Apply engineering principles for design, development, maintenance, testing and evaluation of software.
• Ensure that software development tasks are well coordinated.
• Apply knowledge relating to the Architecture of relevant systems.
• Balance trade-offs between design and implementation.
• Client engagement at the Executive level to drive new products/ features and to ensure operational excellence.
• Enable rapid iteration.
• Ensure systems are scalable, fault tolerant and robust. Working in an environment that is forever looking forward to preparing for the future. This is due to the platform being highly available with a large customer base that will continue to grow. Experience in this area is highly sought.
• Assure that security and accessibility continue to be primary goals in construction of any software.
• The solutions are mainly built using AWS cloud infrastructure
• Coordinate estimation of operational costs associated with updated/new functionality with our systems organization.
• Cultivate a culture of testing and automation throughout the engineering organization.
• Collaborate with the product engineering management (Design, Product, QA and IT) team to improve visibility, processes, and communication mechanisms.
• Full stack software development experience and capability
• Experience or comfort working with native mobile apps
• Experience with modern data technologies (Kafka, Kinesis, Snowflake), relational database systems (MySQL) and ability to work with large databases
• Understanding and knowledge of scaling and proven track record of scaling systems
• Experience with caching systems such as memcache and redis are a plus
• Comfort working on the command line
• Experience profiling and optimizing code on all tiers of an application

Requirements: Skills, Qualifications and Experience required

• Matric
• Degree in Computer Science/ Engineering/ Mathematics or related.
• 7 years+ Software Development experience
• A successful track record working as an engineering leader across multiple teams
• Experience leading and contributing to software architecture
• Experience with systems that leverage near real-time data to drive personalized experiences
• Experience working with consumer facing digital products
• Experience with systems which have sophisticated access control/configuration capabilities
• Exceptional written and oral communication skills
• Exceptional critical thinking and analytical skills, with the ability to quickly understand complex systems and data
• Experience balancing managing direct reports and making contributions to the software
• Experience providing project visibility to senior management
• Passion for data driven decision making and continuous process improvement.

Competencies

• Strategic
• Change as a Way of Executing
• Leading with influence
• Collaboration (Diversity & Inclusion)
• Agile Innovation
• Customer First
• Personal Mastery (Lifelong Learning)

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This role is accountable for the end-to-end delivery of Information Technology services from both a strategic and operational perspective. The role is accountable to deliver an integrated technology solution across the technology stack and ecosystem that is aligned to a customer service or business outcome. The incumbent will partner with the Outcome lead and relevant segments to enable their strategies through the best information technology (IT) solutions that meet the business needs by defining a purpose led technology strategy for the relevant outcome.
The role is accountable to manage the technology stack within the allocated budget and ensure they manage the TCO on an ongoing basis.
This role is accountable for the alignment of the technology strategy to the relevant group enterprise capabilities and principles. Reporting into the relevant boards and ensuring that the risk profile for the area is within tolerance.

Customer Service Delivery Management

• Manages across customer outcomes and segments to deliver on an integrated end to end customer service through technology.
• Executes technology-led Business outcomes focused with clear impact on business measures and value.
• Manage cross functional technology teams and ensures execution of business strategy through Agile principles and customer market focus (SA/OMAR/Global)
• Delivers segment/market specific IT capabilities and services via current workforce and strategic partners.
• Responsible for driving the PI Planning process for the relevant outcome aligning to the enterprise QBR process and other workstream PI’s to deliver on the agreed set of objectives.
• Ensure that the risks and issue relating to the delivery is managed and escalated where applicable removing obstacles for team to execute efficiently.
• Responsible for strategic planning of IT for segment/customer outcome and alignment with enterprise principles set out by OML IT, COO organisation and OML.
• Participates in broader Old Mutual group forums (Tech and Platform subcomms board, risk governance and audit due diligence to ensure customer journey via markets segments needs are met.
• Managing incidents/outages, risk for a better customer experience and delivery
• Business Agile Collaboration view on the technology roadmap by providing thought leadership and insights on emerging technology trends and best of class technology solutions that meet OML vision.
• Manages the flow of work in an Agile manner across multifunctional team.
• Drive the teams to execute at pace.
• Drive radical innovation through outcome driven modernisation
• Execute sustainable outcomes that are scalable and aligned to enterprise architecture
• Manage flow of building of strategic skills for now and future
• Provides IT vision, direction, and leadership to segments/markets to drive business strategy.
• Builds and maintains strong relationships with all key collaborators across the organisation.
• Ensures the flow of sustainable talent, tools and workflow models that contribute to the future of work.
• Accountable in delivering technology solutions that meets the business need across the technology value chain.
• Provides technology thought leadership to segments/customer outcome.
• Enables radical transparency making all work within and between teams visible linking all activity to prioritized product.
• Accountable for SAAS, PAAS and Managed services with relevant partners where applicable and ensuring that this forms part of the technology ecosystem and is managed as an end-to-end service.

Strategy Development and Execution

• Leads IT strategic planning and owns the Segment/Customer Outcome IT strategy & architecture for multiple segments ensuring it is delivered via the portfolio.
• Provide a forward looking view on the technology roadmap by providing thought leadership and insights on emerging technology trends and best of class technology solutions that meet OML vision.
• Defines, prioritizes, and manages program and project initiatives
• Tracks ROI for business initiatives including cost, benefits, and risk.  Ensures that metrics are used to track value delivery.
• Partners with sponsors to ensure that clear business cases exist to support IT investment.

Budget Control

• Accountable for the budgets of segments/customer outcomes that pays OML IT for all projects, services and BAU activities. Accountable for budgets covering all phases of information system projects from initiation through to final implementation and benefit delivery.
• Manages the details on cost, value constantly optimizing IT spend (projects and support services)
• Accountable for the budgets of segments/customer outcomes that pays OML IT for all projects, services and BAU activities. Accountable for budgets covering all phases of information system projects from initiation through to final implementation and benefit delivery.
• Manages the details on cost, value constantly optimizing IT spend (projects and support services)
• Accountable for delivering on Low-Cost Future targets that are set out by the organisation.
• Supports strategic goals of business by providing and demonstrating cost effective business solutions.
• Manages vendors and third-party suppliers cost models by continuously looking for efficiencies.
• Ensuring IP transfer where there are key man dependencies (vendors or internal employees)

Leadership Effectiveness

• Motivated to lead their teams in Agile way of working, displaying our Leadership signature habits that support our culture
• Create and implement a high-performance team aligned to the engineering culture.
• Defines and implements best operating agile model for IT multiple segments/business areas.
• Drive Change Management requirement to drive Agile teams
• Drive thought-leadership around competitor analysis across the industry
• Prepare show cases for board and lead conversation on ‘Think-Tank’ projects
• Build communities of practice and consumption of discipline frameworks and tools
• Defines performance parameters and measurements for deployed Technology in multiple segments/markets.
• Develops Managers of Managers & specialists under supervision.
• Drives a culture of high performance and accountability for outcomes
• Holds first line managers accountable for managerial work, including selection, performance management and talent management.
• Selects potential Manager of Managers to sustain Talent pipeline.  

Technology Thought Leadership

• Advise on processes that enable the flow of work with decision making at the right level, with sufficient focus on controls needed to manage risks, but also capitalize on value add.
• Maintains up-to-date awareness of the current and emerging Technologies to drive business growth. Competitive advantages, strategic Technology partnerships and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
• Combines a general knowledge of multiple technology areas with knowledge of the targeted business function to define and document the business requirements
• Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions
• Develops, shares, and leverages best practices across IT

Governance

• In alignment with the OML IT Governance proactively develops principles, disciplines and the procedures required to govern the relationships between the segment/market and OML IT in the provision of IT business services.
• Manages information security and risk, ensuing the mandated OML IT practices are implemented, and escalates risks and issues as required
• Ensure that there are 0 and no repeat audit findings in area of responsibility.

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The successful candidate will assist the business in consolidating financial results. The individual will work closely with the various Corporate Segment product valuation and accounting teams to ensure all reporting requirements are well understood and deliveries met.

The role therefore requires a technically sound individual, who can build strong relationships with many stakeholders. As reporting is required to meet the needs of various stakeholders, there will be a strong focus on ensuring processes are robust, efficient, and fit for purpose. The role may also require participation in various projects, which will present opportunities to develop further insights and influence reporting within and across the various teams.

Key Result Areas

• Consolidating financial, business, management reporting:  Consolidate results; including soundness of reserves, capital and other metrics and ensure consolidated reporting produced with appropriate supporting analysis and commentary.
• Monthly financial reporting: Calculate and perform checks on monthly IFRS profit estimates.
• Regulatory reporting: Assist with regulatory reporting requirements including annual returns.
• Reporting Capability: Ensure processes are efficient, robust, fit for purpose and well documented.  Ensure the control environment is adequate and effective.
• Ad-hoc projects: Support the delivery of relevant projects objectives, as and when these arise.
• Ensuring Consolidation function is set up for IFRS 17

Requirements: Skills, Qualifications and Experience required

• Qualified/Nearly Actuary - exceptional candidates that don’t meet this requirement may be considered.
• At least 4 years actuarial experience
• Strong technical skills and attention to detail
• Ability to communicate effectively to diverse technical and non-technical audiences (written and verbal)
• Experience leading a team
• Strong stakeholder engagement skills
• Ability to collaborate effectively with others

Skills

• Ad Hoc Projects, Building Relationships, Business Reporting, Communication, Consolidated Reporting, Financial Analysis and Reporting, Management Reporting, Regulatory Reporting

Education

• Bachelors Degree (B): Actuarial Science (Required), Fellow Of Actuarial Society Of South Africa (FASSA)