IT Outcome Lead Servicing at Old Mutual South Africa

This role is accountable for the end-to-end delivery of Information Technology services from both a strategic and operational perspective. The role is accountable to deliver an integrated technology solution across the technology stack and ecosystem that is aligned to a customer service or business outcome. The incumbent will partner with the Outcome lead and relevant segments to enable their strategies through the best information technology (IT) solutions that meet the business needs by defining a purpose led technology strategy for the relevant outcome.
The role is accountable to manage the technology stack within the allocated budget and ensure they manage the TCO on an ongoing basis.
This role is accountable for the alignment of the technology strategy to the relevant group enterprise capabilities and principles. Reporting into the relevant boards and ensuring that the risk profile for the area is within tolerance.

Customer Service Delivery Management

• Manages across customer outcomes and segments to deliver on an integrated end to end customer service through technology.
• Executes technology-led Business outcomes focused with clear impact on business measures and value.
• Manage cross functional technology teams and ensures execution of business strategy through Agile principles and customer market focus (SA/OMAR/Global)
• Delivers segment/market specific IT capabilities and services via current workforce and strategic partners.
• Responsible for driving the PI Planning process for the relevant outcome aligning to the enterprise QBR process and other workstream PI’s to deliver on the agreed set of objectives.
• Ensure that the risks and issue relating to the delivery is managed and escalated where applicable removing obstacles for team to execute efficiently.
• Responsible for strategic planning of IT for segment/customer outcome and alignment with enterprise principles set out by OML IT, COO organisation and OML.
• Participates in broader Old Mutual group forums (Tech and Platform subcomms board, risk governance and audit due diligence to ensure customer journey via markets segments needs are met.
• Managing incidents/outages, risk for a better customer experience and delivery
• Business Agile Collaboration view on the technology roadmap by providing thought leadership and insights on emerging technology trends and best of class technology solutions that meet OML vision.
• Manages the flow of work in an Agile manner across multifunctional team.
• Drive the teams to execute at pace.
• Drive radical innovation through outcome driven modernisation
• Execute sustainable outcomes that are scalable and aligned to enterprise architecture
• Manage flow of building of strategic skills for now and future
• Provides IT vision, direction, and leadership to segments/markets to drive business strategy.
• Builds and maintains strong relationships with all key collaborators across the organisation.
• Ensures the flow of sustainable talent, tools and workflow models that contribute to the future of work.
• Accountable in delivering technology solutions that meets the business need across the technology value chain.
• Provides technology thought leadership to segments/customer outcome.
• Enables radical transparency making all work within and between teams visible linking all activity to prioritized product.
• Accountable for SAAS, PAAS and Managed services with relevant partners where applicable and ensuring that this forms part of the technology ecosystem and is managed as an end-to-end service.

Strategy Development and Execution

• Leads IT strategic planning and owns the Segment/Customer Outcome IT strategy & architecture for multiple segments ensuring it is delivered via the portfolio.
• Provide a forward looking view on the technology roadmap by providing thought leadership and insights on emerging technology trends and best of class technology solutions that meet OML vision.
• Defines, prioritizes, and manages program and project initiatives
• Tracks ROI for business initiatives including cost, benefits, and risk.  Ensures that metrics are used to track value delivery.
• Partners with sponsors to ensure that clear business cases exist to support IT investment.

Budget Control

• Accountable for the budgets of segments/customer outcomes that pays OML IT for all projects, services and BAU activities. Accountable for budgets covering all phases of information system projects from initiation through to final implementation and benefit delivery.
• Manages the details on cost, value constantly optimizing IT spend (projects and support services)
• Accountable for the budgets of segments/customer outcomes that pays OML IT for all projects, services and BAU activities. Accountable for budgets covering all phases of information system projects from initiation through to final implementation and benefit delivery.
• Manages the details on cost, value constantly optimizing IT spend (projects and support services)
• Accountable for delivering on Low-Cost Future targets that are set out by the organisation.
• Supports strategic goals of business by providing and demonstrating cost effective business solutions.
• Manages vendors and third-party suppliers cost models by continuously looking for efficiencies.
• Ensuring IP transfer where there are key man dependencies (vendors or internal employees)

Leadership Effectiveness

• Motivated to lead their teams in Agile way of working, displaying our Leadership signature habits that support our culture
• Create and implement a high-performance team aligned to the engineering culture.
• Defines and implements best operating agile model for IT multiple segments/business areas.
• Drive Change Management requirement to drive Agile teams
• Drive thought-leadership around competitor analysis across the industry
• Prepare show cases for board and lead conversation on ‘Think-Tank’ projects
• Build communities of practice and consumption of discipline frameworks and tools
• Defines performance parameters and measurements for deployed Technology in multiple segments/markets.
• Develops Managers of Managers & specialists under supervision.
• Drives a culture of high performance and accountability for outcomes
• Holds first line managers accountable for managerial work, including selection, performance management and talent management.
• Selects potential Manager of Managers to sustain Talent pipeline.  

Technology Thought Leadership

• Advise on processes that enable the flow of work with decision making at the right level, with sufficient focus on controls needed to manage risks, but also capitalize on value add.
• Maintains up-to-date awareness of the current and emerging Technologies to drive business growth. Competitive advantages, strategic Technology partnerships and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
• Combines a general knowledge of multiple technology areas with knowledge of the targeted business function to define and document the business requirements
• Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions
• Develops, shares, and leverages best practices across IT

Governance

• In alignment with the OML IT Governance proactively develops principles, disciplines and the procedures required to govern the relationships between the segment/market and OML IT in the provision of IT business services.
• Manages information security and risk, ensuing the mandated OML IT practices are implemented, and escalates risks and issues as required
• Ensure that there are 0 and no repeat audit findings in area of responsibility.