Career Opportunities at NedBank

Job Purpose

The Margin Analytics function plays an important role in Nedbank in terms of unpacking the Group and cluster-level net interest income (NII), interest earning assets (IEA) and net interest margin (NIM).   The Senior Manager: Margin Analytics is responsible for managing the margin analytics processes and associated reporting into the various executive committees and public disclosures.
The Margin Analytics function works closely with the Funds Transfer Pricing (FTP) team to keep abreast of the movements in the FTP rates and changes in methodology that will impact NIM and similarly with front-line clusters to unpack and understand the movements in client rates and any changes in inter alia strategy. 
The Senior Manager: Margin Analytics will be responsible for supporting the Executive:  Funds Transfer Pricing and Margin Analytics with quantitative and qualitative tasks pertaining to Group and cluster-level NII, IEA and NIM and other Asset and Liability Management processes.

Job Responsibilities

• Retrospective and Prospective Group NIM Analysis and Reporting 
• Responsible for analysing and reporting the drivers of Group and cluster-level NII, IEA and NIM movements through various reporting periods.
• Managing the reporting of NIM analytics in public disclosure documents, e.g. results booklets.  Support the Nedbank leadership team to present NIM to the market by raising key items, offering good insights and relevant analytics in a timely manner.
• Collaborating with front-line clusters to, retrospectively and prospectively during the forecasting process, unpack the key drivers of movements in their funding and credit spreads and together with the FTP team liaise with front-line clusters to share information about movements in FTP rates and how it could be impacting their funding and credit spreads, endeavouring to have a consistent message being landed at the various management meetings.  
• Build strong relationship with and add value to front-line clusters through insightful engagements and analytics tools that BSM avail to ultimately ensure that the BSM Margin Analytics team is a partner of choice for front-line clusters. 
• Continuously optimising and automating NIM processes to ensure world-class reporting with key insights with maximum time spent on analytics and value-add. 
• Produce Group and cluster level NIM analytics over the forecasting period and enable constructive discussions to ensure that Strategic Portfolio Tilt, other Alco and management strategies and changes in the FTP methodology is correctly incorporated into the forecasting process.
• Manage all other daily, weekly, monthly and adhoc responsibilities of the Margin Analytics team.
• Keep abreast of market, accounting and strategy changes to anticipate and report the impact it could have on Group NII, IEA and NIM in a timely manner.

Comprehensive Peer Analysis

• Complete detailed peer analysis, including right-sizing analytics, by unpacking the NII, IEA and NIM drivers of the peer group as disclosed to the market and comparing it to the drivers in Nedbank.
• Collaborate with Group Risk to overlay the Credit Loss Ratio and provide key insights to stakeholders. 

Contribute positively to the greater FTP and Margin Analytics and BSM team:

• Active involvement in the running of some of the key FTP processes to promote synergy in the greater team, reduce key-person dependency and encourage cross-skilling in the team. 
• Engage with the FTP, Interest Rate Risk in the Banking Book and BSM Finance teams on key developments, projects and strategies that will impact NII, IEA and NIM.
• Role model human-centered leadership and values driven, ethical behaviour in Nedbank. Contribute positively to the Nedbank culture and inspire delivery of our purpose of using our financial expertise to do good and in so doing, drive greater impact in society.

 
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Accounting, Economics, Financial Risk Management, Quantitative Risk Management, Financial Mathematics.

Minimum Experience Level

• 5 to 10 years’ experience within a Treasury, Balance Sheet Management, Asset and Liability Management or NII Analytics function.
• 3 years in a people management position.
• Knowledge of banking book products and experience with data analytics and optimisation of processes.
• Personal style and values
• Must demonstrate a willingness to enhance understanding of current methodologies and models (self-starter).
• Excellent verbal and written communication skills. 
• Must be able to explain complex and/or technical matters clearly, accurately and simply.  
• High levels of resilience, determination and drive. 

Technical / Professional Knowledge

• Budgeting
• Business terms and definitions
• Capacity planning
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Risk Management Policies,Procedures and Best Practices(ERM and ORM Knowledge)
• Business Reporting Skills

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Job Purpose

• To provide ongoing Information Technology risk management support, guidance, identification, monitoring, and assurance reviews across the Nedbank Wealth cluster in line with the Group's risk management frameworks (ORMF and ITRMF), policies, standards, and procedures through collaboration with risk managers across Nedbank Wealth, Group Risk and Group Technology.  To ensure that there is continuous and effective reporting and escalation of IT risks (including the emergence of digital risks from the adoption of emerging / new technologies) to the relevant governance structures.  To collaborate with stakeholders across Nedbank Wealth, including the subsidiaries in other jurisdictions, to comply with regulatory requirements and ensure alignment to international best IT practices. 

Job Responsibilities

• Deliver on the Cluster IT Risk Management strategies with the key focus on the Cluster's digital strategy, new emerging Digital / IT Risks and whether the business is changing safely. 
• Oversee and monitor the implementation of the ITRMF. 
• Keep abreast of IT and IT risk developments externally and influence internal frameworks and policies as requested. 
• Develop, maintain and monitor the IT Risk profile as well as the Tier 3 IT Risk Appetite for Nedbank Wealth. 
• Provie input into, and advice on the alignment between regulatory capital (related to IT systems) and Nedbank Wealth's IT risk profile and IT risk appetite. 
• Assist in ensuring compliance with regulatory requirements related to IT risk viz reporting of material IT and Cyber incidents as well as the notification of material cloud computing and/or offshoring of data arrangements.
• Provide input into the enhancement of the ITRMF in alignment with the Group Operational Risk Management Framework (ORMF) methodologies, policies, processes and provide guidance to address operational and IT (strategic) risk challenges in Nedbank and its subsidiaries. 
• Proactively identify and anticipate IT risks (including emerging risks)
• Monitor, analyse, report and escalate major IT risks events/losses, control breakdowns and collaborate with the relevant stakeholders to ascertain root cause and remedial actions. 
• Work with relevant operational, information security, legal, regulatory, organisational resilience, fraud, information, and physical security risk specialists to ensure comprehensive identification of all key IT risks. 
• Assist business to identify IT risks inherent in key business processes, new products, business projects and key outsourced arrangements and critical third-party service providers. 
• Develop and maintain IT Risk (2A) monitoring plans with focus on monitoring key controls based on key IT risks, identified IT risks themes, management needs and agreed coordinated assurance areas of focus. 
• Ensure that the outcomes of monitoring activities are reported to management and governance committees to enhance IT risk and control environment. 
• Prepare clear and concise IT risk reports to the appropriate governance committees across both Nedbank Wealth and Group, as required. 
• Develop and maintain partnerships with key stakeholders to facilitate accomplishments of IT risk objectives.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies in adopting emerging technologies and the IT risk management practices. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives. 
• Contribute to continuous learning and building expertise across Nedbank Wealth. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Postgraduate degree (e.g., BCom / BSc) in Risk / Audit and/or Information Technology) and other Postgraduate Qualification in Management and / or Business. 

Essential Certifications

• Member of Institute of Risk Management of South Africa and/or Compliance Institute of South Africa
• Preferred Certifications
• CRISC, CGEIT, COBIT, ITIL, Agile, Cyber Foundation, IRMSA, etc.

Minimum Experience Level

• 5 years plus experience in an IT Risk related role. 
• 5 - 8 years within a Financial Institution
• 2 years managerial experience. 

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant regulatory knowledge
• Business writing skills

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Job Purpose
To provide trust adminstration, accounting and taxation services to the bank's stakeholders by managing a team of Trust Admnistrators and Tax Administrators in line with Nedbanks business strategy.

Job Responsibilities

• Compile an annual work plan with each team member; taking into account the stakeholders' requirements and turn-around times.
• Monitor monthly work output by the team to ensure that deadlines are met. Review work done by the team members in line with client requirements and adhere adherance to the deadlines.
• Ensure tax compliance by to SARS deadline dates.
• Ensure that the Letter of Engagement (which sets up the terms and conditions of the services offered to that client) is agreed upon on client acceptance; in line with the pricing policy as per the business.
• Build a collaborative relationship with the internal stakeholders by regular interactions.
• Hold monthly team meetings to share business information relating to service delivery.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Manage the billing process by ensuring that fees are taken immediately upon wrap-up of client work. Manage debtors' collection by monitoring debtors age analyis.
• Monitor collection of fees against budget for the month.
• Prepare annual budget forecast for the division department.
• Retain existing clients by cross-selling relevant products

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B. Comm or equalivant.

Essential Certifications
Preferred Certifications

• South African Institute of Professional Accountants or Fiduciary Institute of SA.

Minimum Experience Level

• 5 years + relevant experience with 2 - 3 years People Management experience within the Trust environment. 
• Preference individuals with Trust Management experience. 

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, risk and controls
• Change management
• Principles of project management
• Management information and reporting principles, tools and mechanisms
• Client service management
• Client service principles
• Organisational systems

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Job Purpose

• To drive the delivery of small to medium strategic projects in the life insurance solutions team spanning across all portfolios; in line with Nedbanks Client Value Proposition. The types of projects will vary but may include the delivery of new products, product enhancements, assistance with launch of newer channels, pricing or competitor reviews and delivery of other capabilities that will assist Nedbank Insurance in growing its life licence solutions.  

Job Responsibilities

• The primary purpose of the person in this role will be responsible to run with a number of small to medium sized strategic projects across all 3 life portfolios, namely Risk, Credit Life and Investments.
• This will initially be a specialist role that reports directly to Head of Life Solutions but working closely with the Portfolio Managers for the 3 life portfolios. The role could however expand to have management requirements in the future.
• Other responsibilities include:
• Assisting the Head of Life Solutions with delivery of tasks that span across the 3 life portfolios. 
• Manage relationships with key stakeholders (both internal and external)
• Communication of results to wider business stakeholders for further action. 
• Assist with identifying areas of improvement in processes and reporting within the product teams. 
• Input into the completion of Actuarial Committee and Board packs. 
• Be active member of the Actuarial team and help to indirectly mentor and guide junior staff (even if not a manager).
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys, etc.)
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self through identifying current and future training and development needs. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc (Actuarial Science) Hons

Essential Certifications
Minimum Experience Level

• 4 years + Actuarial Experience (across Risk, Credit Life or Investments)
• Minimum 9  Actuarial exams passed (ASSA)
• Nearly qualified

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank culture and values
• Nedbank vision and strategy
• Relevant software and systems knowledge
• Business writing skills

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Job Purpose
Join an exciting, fun, data science team who are passionate about what they do and have fun while doing it. We work hard and play hard, and we have an impact on our customers. We have many solutions in Production, we are code first open-source enthusiasts, and we design, prototype, and build next-generation analytic engines and services by applying strong expertise in machine learning, data mining and information retrieval. 

Job Responsibilities

• Develop best-in-class statistical models and algorithms
• Acquire and load relevant data and generate features from this data sets.
• Implement and integrate models into production systems.
• Study and transform data science prototypes.
• Design machine learning systems.
• Research and implement appropriate ML algorithms and tools.
• Develop machine learning applications according to requirements.
• Select appropriate datasets and data representation methods.
• Run machine learning tests and experiments.
• Lead and develop Data Science Use Cases with a small team in an agile.
• Conducts advanced statistical analysis
• Provide actionable insights, identify trends, and measure performance
• Create value out of enterprise wide data
• Provide insights to BI and BA to further exploit and present their models
• Provide strategic direction into data information received.
• Apply advanced analytical techniques such as machine learning and artificial intelligence in order to derive business value.
• Conduct data discovery for inclusion in models.
• Collaborate with key stakeholders to obtain business acumen and intellectual property.
• Understands business problems and designs end-to-end analytics use cases
• Collaborates with model developers to implement and deploy scalable solutions
• Develop complex models and algorithms that drive innovation throughout the organization.
• Ensure improvement of on-time performance and network planning,
• Work with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.).
• Implements more advanced algorithms, e.g., complex descriptive.
• Ensure Quality controls of own work and those of junior scientists.
• Understand current state of analytics more broadly and apply techniques from across industries.
• Map problems and quantify the impact of proposed measures.
• Develop and prioritise use case roadmaps.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Support the achievement of the business strategy, objectives and values.
• Stay abreast of developments in field of expertise. 
• Seek opportunities to improve business processes, models and systems though agile thinking. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Masters Degree Computer Science, Econometrics , Mathematical Statistics , Actuary Science 

Preferred Certifications

• SAS Data Scientist certification , Microsoft Data Scientist , IBM data engineer
• Minimum Experience Level
• S/PhD in computer science, statistics, or operations research or related technical discipline.
• 5-7 years’ experience in a statistical and/or data science role.
• Deep knowledge of machine learning, statistics, optimization or related field.
• Experience with R, Python, Matlab is required, programming in C, C++, Java.
• Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Excellent written and verbal communication skills along with strong desire to work in cross functional teams.
• Attitude to thrive in a fun, fast-paced start-up like environment      

 
Technical / Professional Knowledge

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Data Mining
• Data Warehousing
• Financial modelling and analytics
• Research and analytics
• Strategy planning and execution

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Job Purpose

• To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Matric/ Grade 12/ National Senior Certification
• 3-year qualification in Science, Technology, Engineering, Mathematics, Finance Qualification

Minimum Experience Level

• 4 years relevant experience in an analytical environment with a preference towards pricing or origination strategies
• Experience with managing stakeholder expectations
• Exposure to both Retail and Wholesale a plus

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

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Job Purpose

• To manage the strategy; planning; organising; negotiating; staffing; directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of Projects to realize the business strategy

Job Responsibilities

• Ensure best practice service delivery by ensuring that client needs are accurately captured in scope and signed off by stakeholders.
• Proactively support stakeholders.
• Manage stakeholder expectations across portfolio.
• Ensure optimal project delivery to stakeholders.
• Manage deviations to project plan and agreed with stakeholders timeously.
• Mange projects.
• Ensure effectiveness of stakeholder management across portfolio, and that deviations are managed properly.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a world-class service by ensuring a client centric culture.
• Identify areas of resource inefficiencies and promote optimization through multi-skilling and addressing capacity gaps.
• Ensure projects are delivered on target within due date, budget and per scope and project governance.
• Plan and prioritize the agreed project portfolio to deliver optimized business value in alignment with three-year plans.
• Conduct capacity management across project.
• Ensure the delivery of services.
• Ensure projects are delivered in accordance to project governance.
• Manage branch budget and the allocation of project resource costs appropriately across the portfolio.
• Lead in the formation of the strategy planning for the project function and for the Business Units served by the function.
• Ensure quality projects by making amendments to processes, structures, operating models and business plans to ensure optimal team delivery.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas / National 1st Degrees (NQF level 7)
• SMP or equivalent
• PMP or Prince certification or equivalent PM framework

Minimum Experience Level

• 10 years experience working in a project environment of large project and or programmes of which 2-3 years management

Technical / Professional Knowledge

• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Capacity planning
• Client Service Management
• Talent management
• Stakeholder management
• Financial management
• Microsoft Project
• Project Tool Kit
• Project Management

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Job Responsibilities

• Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn- around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analysing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Mitigate risk through the application of technical skill by verifying, formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Contribute to Nedbank property valuation business by sharing Industry experiences and providing input on issues that impact bank and industry policies and procedures.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background. 

Preferred Certifications

• Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantegous)
• Minimum 5 Years Motor Assessing Experience essential in Short Term insurance
• Minimum 5 years Panel beater experience.

Minimum Experience Level

• 3 years experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter).

Technical / Professional Knowledge

• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Valuation Methodology
• Construction Fundamentals

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Job Purpose

• To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

• 1 - 2 years client / customer service experience
• Call Centre experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Preferred Certifications
• FAIS Certification - Minimum 120 credits

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Job Purpose

• To consult on and advise the transactional banking business area regarding relevant domestic and international legislation; including payments related legislation, compliance and governance to ensure abidance to relevant codes; regulations and rules thereby minimizing risk to and protecting the reputation of Nedbank.

Job Responsibilities

• Monitor compliance risks and determine the state of compliance in client facing business areas.
• Ensure compliance requirements are adhered to and adequate compliance risk management practices.
• Execute the annual compliance risk-based program.
• Provide input, review and ensure accurate reporting and articulation of compliance.
• Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection.
• Maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
• Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
• Test whether the business control is adequate and effective and ensure that business procedure and processes adequately address legislative requirements.
• Advise business of new regulatory changes and identify potential impact of these changes on the business.
• Prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Ensure awareness of business compliance status.
• Enable compliance in payment services by ensuring compliance to electronic payment regulation.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Risk Management , Advanced Diplomas/National 1st Degrees

Essential Certifications

• Compliance Institute of South Africa preferred

Minimum Experience Level

• 5-8 years in a senior compliance/risk/governance role

Technical / Professional Knowledge

• Relevant Governance controls and regulatory knowledge
• Corporate Governance & Compliance
• Compliance reporting
• Archiving Documentation
• Policy & Procedural Knowledge

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• Must have 7 - 10 years' experience in Banking or Financial Services 

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

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Job Purpose

• To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments;  ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities

• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Support teams to deliver quality client engagements.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
• Ensure teams execute on the client centric objectives.
• Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.                              
• Improve client service delivery when providing tailor made financial solutions and client service.
• Manage performance of staff through regular engagements.
• Review team's work output and deliverables and ensure corrective action is taken.
• Mentor and coach staff on identified performance gaps and track corrective action.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Maintain a capable high performing team and  ensure an environment for optimal performance.
• Ensure self and team understand and embrace the Nedbank Vision and Values.
• Manage the on boarding process of new employees.
• Attend and apply learning from relevant training programs. 
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in culture surveys and address issues raised to improve results through the implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Degree in Business / Finance / Marketing  (e.g. B.Comm, Certified Associate of the Institute of Bankers ), Full FAIS 
• Qualification.
• Minimum Experience Level
• Minimum 7 years in a banking environment.

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)
• Minimum Experience Level

Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex productJob Purpose
• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
• Technical / Professional Knowledge
• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product