Career Opportunities at MTN

JOB DESCRIPTION
Mission

• Responsible for the delivery of process innovation and continuous improvement initiatives for MTN Business Mobile
• Key Owner of the Mobile Digitisation strategy across the value chain, working with Business Owners and the ePMO+ IS Stakeholders
• Play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology
• Support the development and maintenance of the business capabilities in line with organisational strategy
• Conduct continuous assessments to improve process effectiveness across functional areas that drive the Mobile value chain. 
• Support the definition of processes, procedures, policies (PPPs) end to end to mitigate risks, support growth and back office efficiency.
• Quantitive / analytical approaches is a necessary part of the job to contextualise and analyse the business problems.
• Manage a team of processs engineers / business analyst / optimisation specialist to drive the business improvement initiaitives
• Adopt a structured approach to maintain quality of delivery and manage risks of programmes and projects

Key Performance Areas: 
Core Focus:

• Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
• Work with key business stakeholders and ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change
• Lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working (through organic process improvements or digital innovation)
• Identify trends and process variations as part of establishing a continuous improvement monitoring system
• Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
• Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
• Elicit requirements and drive process change using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
• Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
• Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
• Manage a portfolio of projects that run across domains to drive the efficiency / digital innovation outcomes
• Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Key Requirements:

• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
• Experience of hands-on implementation of continuous improvement programs and Lean solutions
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between

Manage the Process Engineering / Business Analyst / Optimisation Specialist team

• Lead and oversee the work and production of deliverables by the Process team
• Manage the appraisal process for the Process team
• Manage the performance of the Process team against defined expectations and measures
• Manage the career development of the Process team by giving ongoing performance and developmental feedback
• Report on team performance

Measurement & Optimisation

• Define & implement end to end process measurements 
• Provide reporting on selected end to end processes
• Define process improvement plans & implement, measure & report
• Collate inputs from benchmark analysis and integrate those findings into business process design

Job Requirements

Education:

• Minimum of 5-year degree in relevant discipline, e.g. Information Technology, Engineering, Computer Science 

Experience:

• Minimum of 8 years’ experience -
• Hands-on experience in a continuous improvement analytical environment (lean / six sigma / value stream mapping)
• Proven experience of delivering on process reengineering projects (which includes 1 or more digital based solution eg. RPA)
• Past experience in applying customer experience principles / design thinking approaches
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, and PowerPoint 
• Experience using Agile methodology
• Working in software or systems development
• Experience in supervising/managing others
• Working in a medium - to - large organization
• Experience in a telecommunications ICT environment 
• Working knowledge on Siebel environment (advantageous)

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Manager: Technology Audit

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Internal Audit – Technology, Security and Network Audit sub-function must therefore ensure successful delivery in the context of:

• Diversifying telco-to-techno landscape
• Evolving industry ecosystems
• Shifting Audit landscapes
• Evolution of Audit approaches to include multiple lines of defence
• Constant dynamic risk challenges faced
• Management of demanding customer and supplier expectations
• Enhancing MTN reputational position as a leading, transparent Network provider

Key Performance Areas:

• The Manager: Technology role will be accountable to achieve the following objectives:
• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform Technology, Security and Networks audits
• Manage expertise and resource planning and requirements for Technology, Security and Networks Audit assignments, special assignments and management requests
• Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior
• Manager for intervention and resolution
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting Technology, Security and Networks processes and procedures
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations
• Implement the audit program, recognise control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit
• Review the audit programs to ensure the appropriate testing mechanisms Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement, as guided by Senior Manager Technology,
• Security and Networks
• Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings
• Communicate the results, findings and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the Senior Manager
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function
• Follow up on the implementation of audit recommendations in a timely manner
• Perform control adequacy and effectiveness reviews of business processes
• Interact with staff, Audit Managers, General Managers, BRM consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the Technology, Security and Networks Audit function
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
• Support the Senior Manager Networks in coordinating with the External Auditors where needed and facilitate their fieldwork within MTN
• Report on an ad-hoc basis on specific projects as and when necessary

Key Deliverables:

• Actively ensure internal audit processes are in line with the Group Internal Audit methodologies and IIA standards
• Reporting on Audit outcomes

Job Requirements:

Education:

• Minimum 3-year Bachelor of Commerce Degree in Accounting/Audit/Finance
• Chartered Accountant/CIA in related field (i.e. Audit) is advantageous
• Professional qualification in Information Systems Auditing is advantageous (CIA, CPA, CMA or CISA)
• English and French (as an advantage)

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Skills:

• Strong investigations skills – preferably in the context of Technology
• Project Management

Customer Focused

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Mission/ Core purpose of the Job:

• This role will be responsible for the acquisition of new partners with the objective to grow Mobile and Fixed revenue for Enterprise Business Unit. The role will work across sales segments (SME, Large Enterprise and Public) and will carry sales and revenue targets. The individual will be responsible to issue targets to their partners and work with the sales support team to drive performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Acquisition of Channel Partners

• Define and manage the budgets required to manage Partners
• Define partner targets and develop sales plans to achieve them
• Develop Partner commercial plans and execute sales joint actions to increase sales across defined product categories
• Manage sales activity to meet Partnership targets and agreements compliance
• Define budgets and commercial plans to be executed during the year
• Define strategies and activities to promote and support Partners
• Direct appropriate resources to best opportunities to maximise returns
• Increase Enterprise Business revenue and meet sales and revenue targets 

Account management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships  within assigned portfolio of targeted  partners  
• Management and maintenance of partner account plans and promotional plans for an assigned portfolio of partners
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and  guidelines.
• Increase EBU Brand presence continuously by increasing influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of partners
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Provide feedback on EBU’s risk exposure regarding the financial performance of the allocated portfolio of partners and provide recommendations as appropriate.
• Prepare reports on partner account performance as required.

Operational Excellence

• Support the EBU Business leads and Partnerships GM in the definition and setup of new Partnerships
• Operationally manage the Partner Channel program
• Define the partner enablement requirements
• Rollout activities & campaigns to support partners
• Ensure that a process is in place for seamless collaboration between pre-sales / technical support / solution  architects / product development etc.
• Be the overall custodian for the channel requirements and define plans per channel
• Ensure partner commission and incentives is aligned and in support of the required MTN EBU business growth
• Be the SPOC for all channel related matters, co-ordinate, liaise and engage closely with sales segments to resource each of the channels with the right amount of partners.

Ensuring appropriate Governance and Control measures

• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective qualification and due diligence process is in place and followed to support partner selection
• Ensure proper controls are in place to manage key risks across the business
• Measure and manage Partner satisfaction levels and compliance with Partner program
• Appropriate implementation of DoA
• Identify partner issues and ensure corrective measures are put in place with PAMs and their managers 

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
• Report on all opportunities and their status on a weekly basis and highlight all risks and issues promptly
• Manage the company’s exposure to debt by working closely with credit controllers
• Adhere to company policies and procedures at all times 

Education:

• 3 year Degree / Diploma in Commerce (Financial  /Marketing / Communication) or related
• Relevant Sales and Marketing qualification

Experience:

• Minimum of 3 years’ experience in telecoms industry
• Experience working in a medium  organization
• At least 3 years’ experience in partner Account Management is essential, preferably in fast  moving industry
• ICT Experience is preferable
• A solid sales track record (performance against target)