Career Opportunities at MTN

RESPONSIBILITIES

• The Group Senior Manager: Human Rights is accountable to achieve the following objectives:
• Implementing the company's Human Rights strategies, policies, and procedures, including the Group’s Human Rights Due Diligence process globally ensuring MTN upholds the rights of its customers and stakeholders.  
• Driving the operationalisation of the Group’s Human Rights incident management through consistent application of operating procedure, scenarios playbook and decision matrix to guarantee consistent application across MTN’s footprint. 
• Support MTN’s 19 markets in the assessment of Digital Human Rights risks and impact of requests by government and non-governmental entities. 
• Support MTN’s platform businesses to assess Human Rights risks and impacts of its products and services to ensure that customer’s rights are protected making recommendations of measures to be incorporated. 
• Understand, mitigate, and monitor the Group’s Human Rights risks and impacts to safeguard the rights of MTN’s customers and stakeholders, including coordinating Human Rights Impact Assessments. 
• Support in assessing Human Rights risk and impact of various technologies (e.g., use of AI, Algorithms, machine learning, 5G to name a few) and make recommendations of measures to be incorporated.
• Support the Group’s Human Rights advocacy efforts, including implementing engagement and capacity building sessions with key stakeholders (e.g., NGOs, governments, advocacy organizations, etc.) and associations working on digital human rights (such as Global Network Initiative). 
• Implementation of the integrated and multi-stakeholder approach to overall human rights and embedding human rights throughout MTN’s existing systems and functions (Child rights and safety online; Forced labour, modern slavery, child labour, and human trafficking; Conflict minerals, among others).
• Drive and track performance of relevant key performance metrics related to Human Rights (such as Ranking Digital Human Rights) and implementing improvement plan across various indicators.  
• Support the Group’s transparency and disclosure efforts on Human Rights (e.g., MTN’s annual Transparency Report) and responses to relevant investor and stakeholder queries to ensure MTN continues to address the needs of our stakeholders. 
• Support in raising the Group’s profile in the Business and Human Rights space, including assisting with the participation of the Group at key events such as the UN Annual Forum on Business and Human Rights, and the African Regional Forum on Business and Human Rights among others. 
• Monitor and track public sentiment and interests around human rights, as well as supporting with communication on human rights related matters across MTN’s footprint. 
• Conduct research on human rights issues as appropriate in support of MTN’s 19 markets.

Key Deliverables

• Human Rights Risks and Mitigation Recommendations 
• Human Rights Impact Assessments
• Human Rights Data Management 
• Human Rights Processes and Procedures Management 
• Human Rights position papers and issues briefs 
• Supporting in managing relationships between the Group functions, business areas and strategic partners (relevant governmental organisations and NGOs)
• On-going transparency & disclosure on human rights

Role Dependencies

• Working across functions, businesses, and markets  
• Deep understanding of the MTN business strategy and technologies 
• Understanding of MTN’s markets, their business and human rights context
• Timely recommendations for decision-making and rapid response 
• Attention to detail 
• Work closely with Senior Manager: ESG Impact & Reporting 

QUALIFICATIONS

Education:

• Degree in International Law, International Relations, or equivalent field. Postgraduate degree would be advantageous. 
• Relevant certification / accreditation / membership with professional body as required for role. 

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies. 
• Experience working in a medium to large organization would be advantageous.
• Experience in undertaking human rights due diligence using standards such as UN Guiding Principles on Business and Human Rights, OECD Guidelines for Multinational Enterprises, IFC Performance Standards, Equator principles as benchmark. 

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities 
• Results Achiever 
• Relationship Builder
• Decisive Problem Solver
• Innovative Value Creator
• Excellent project management and communication skills

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous

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JOB DESCRIPTION

Context: 

• Highly dynamic and fluctuating Telecommunications industry 
• Within the legal, regulatory and commercial environment of South Africa 
• Highly competitive market with new and established competitors 
• Dynamic and fast-moving industry. 
• Context changes in terms of technology advancements 
• Legislative frameworks i.e., OSH Act, ICASA, Telecom regulations 
• Interaction with Senior Managers and General Managers on a regular basis 

RESPONSIBILITIES

Key tasks  ​​​​​​​

Enterprise Risk Management Implementation 

• Assist the Fraud Risk Management in facilitating Fraud risk assessments and mitigation of risks and ownership in all Business Units and MTN subsidiaries, in line with the Group ERM Framework. This involves scheduling workshops, meeting, presentations etc. with Senior Management 
• Ensure that fraud risk management is applied according to the Combine Assurance framework.
• Ensure that fraud risk management system (tool) is implemented and fully utilised to automate the risk management process within MTN SA 
• Ensure that fraud risk management system data is kept updated and in line with MTN Group Framework 
• Ensure ongoing fraud risk identification, assessment and reporting of risks.   
• Conduct Forensic Data Analytics and Deep Dives 
• Perform regular reviews of the risk processes followed by MTN and its subsidiaries and report on progress. 
• Give input in assessing the current and potential risks to the organisation. 
• Monitor and report on exposures. 

Reporting 

• Compile statistical and other reports required within the FRM environment.
• Compile monthly management reports.
• Compile risk escalation reports as required. 
• Coordinate the monthly Risk Working Group meetings and ensure adherence to FRM framework. 

Training and Support 

• Conduct fraud awareness & training. 
• Liaise constantly with Senior Managers on various risk matters especially tracking ownership and mitigation of risk items identified. 
• Assist with training Risk Champions and the use of risk management tools and software, and liaise with them on an on-going basis regarding the Fraud Risk Management 

Customer Service 

• Provide support and assistance to stakeholders when required. 
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards. 
• Put contingency plans in place to prevent delays and enhance the customer experience. 
• Adopt a proactive approach to prevent problems from arising in the future. 
• Initiate change to continually improve all aspects of service delivery. 
• Ensure all customer queries are attended to and resolved. 

QUALIFICATIONS

Education: 

• 3-year Degree related to Risk Management/ Fraud Risk and Investigations. 
• Professional qualification in Fraud Risk Management is advantageous (CFE)
•  Minimum of 3 years’ experience in a fraud risk management function 
• Experience working in a large enterprise.  

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Mission/ Core purpose of the Job

Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group

Mission/ Core purpose of the Job

The Online Channels Technical Design Authority provides expert knowledge and technology thought leadership, designing and leading the implementation of solution and application architecture across MTN's online digital channels and capabilities.

The Design Authority ensures that the MTN Online architecture evolves to a target architecture that aligns with our vision. The Design Authority focuses on conducting technical analysis and design, considering online business strategy and enabling a holistic solution design of future and reusable capabilities.

The Design Authority acts as a trusted technology advisor and leader owning technical designs and supporting Online technical delivery teams.

Context (Global influences, environmental / industry demands, organisational mission etc.)

Organisational Mission

MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.

To this extent the Online team are responsible for creating and operating digital platforms which bring our products and services to customers in the easiest and most seamless manner in the form of contextualised and personalised experiences available anywhere and anytime.

The Online team are helping to bring about a transformational journey to infuse new capabilities, combining customer experience, data and digital technologies to MTN’s core connectivity business, emerging fintech and rich media offerings in order to digitise processes and innovate customer engagement.

Global Influences / Environmental & Industry Demands

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Rapid pace of digitalization
• Prevailing economic pressures affecting staff and customers
• Fluid complexities of customer expectations and demands

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategy input:

• Advocate and evangelize the adoption of new technologies to enable MTN Online Business
• Recommend a structure for the Design Authority Governance Body
• Define the function and operating framework for Design Authority Governance Body
• Work with the Design Authority Body to define and continuously improve the Standards and Principals for design and development
• Implement processes and tools for the review of designs and development to ensure standards and principals are maintained
• Implement KPIs that monitoring adherence and improvements of designs
• Guide technical architects and software developers across multiple domains
• Ensure solution designs comply with security, privacy, and regulatory needs
• Drive application roadmap in collaboration with application owners, ensuring alignment to business and user needs
• Provide support to release planning across all the MTN online channels
• Understand the needs of all online technical functions (e.g. architects, developers and operations), ensuring that they all are involved in the definition and impact of the solution designs
• Understand MTN online business strategy and align mobile and web application architecture and roadmap accordingly
• Maintain close relationship with architecture and technical delivery teams to ensure that architecture and technical work items are developed according to defined architecture principles and patterns
• Leverage best practice knowledge and experience to define technical solutions that enable online business capabilities, ensuring the reuse of existing components

Operational Excellence

• Design and building of Microservices using domain-driven design (DDD)
• Experience in designing mobile and web portal applications
• Application modernization patterns, such as anti-corruption layer and strangler patterns
• Event-driven architecture, event-sourcing and CQRS
• Distributed transaction processing using saga pattern and API composition
• Secure Coding Practices
• Design and building of large-scale distributed systems
• Cloud Native Application Development and DevSecOps
• Critical Thinking and Systems Thinking
• API standardization, best practices and governance
• Agile Software Development Methodologies

Client Relationships

• Work with portfolio stakeholders, customers and Agile Release Trains to understand needs, and build and prioritize the solution backlog.
• Manage the Service Management Partners ensuring that they are in adherence with and produce the outputs listed in their scope of work and service level agreement KPI objectives.
• Produce SLA reports intended for Technology Senior Management consumptions as directed and required,
• Develop and enhance the relationship with business, actively managing expectations and monitoring service levels.
• Develop the capabilities to enhance the management service requirements relating to Technology enabled support and service standards for all MTN Technology customers and stakeholders and ensure integration through required tools.

People leadership and Organisational Capability Building

 

• Drive a culture of high performance, accountability and consequence managemLead, develop and coach the team
• Act as an ambassador and role model for the Technology by living the brand values and vital behaviours.
• Make environment the best place to work.
• Improve the employee engagement through the GCA/Sentimeter.
• Ensure the attraction, development and retention of Planning and Engineering talent.
• Ensure a culture of continuous evaluation and improvement.ent.
•  
• Governance and Control
• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective SLA strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper project controls are in place to manage financial and operational risks across the business .
• Appropriate implementation of DoA.
   

Financial Management

• Manage financial modeling of current customer as well as future customers and technologies.
• Forecast, plan, develop and review budgets and long range plans in line with MTN SA financial requirements and guidelines
• Ensure departmental budgets (Capex and Opex) are optimised and aligned with business requirements
• Manage expenditure in line with agreed budget
• Ensure contract governance is in place and administered at all levels

4. Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4-year Degree in computer science, computer engineering, information science or related technical discipline.
• Fluent in English and language of country preferable

Experience:

• Manager track record of 5 years or more
• Eight Years of programming experience in Java/ C++/ Golang/ TypeScript/ JavaScript/ Kotlin
• Five years of experience leading software developers and architects, with at least 3 years in relevant sector/ industry
• Three years of experience designing and developing mobile & web applications

Technical Skills:

• Proactive management of risks, issues & dependencies with internal and external stakeholder
• Understand customer needs and validate solutions.
• Understand and support portfolio work.
• Develop and communicate the Value Stream vision and roadmap.
• Manage and prioritize the flow of work.
• Participate in Program Increment Planning.
• Define releases and Program Increments.
• Participate in demos and inspect and adapt.
• Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.
• Cloud Architecture
• Architecture Governance & Standards
• Delivery Management experience working with multiple stakeholders i.e., multiple  partners, cross functional teams
• Node JS
• Angular
• CMS
• Android and IOS App development experience

Competencies

Head - Big Picture Focus (25)

• Strategy Formulators  - Formulates divisional strategies aligned to overarching strategies for execution
• Decisive Problem Solver -  Has the mental agility to understand complex business challenges and provide effective solutions through effective influencing
• Innovative Value Creator - Creates an environment for commercial  and  enterprise innovation to maximize business impact

Heart – Emotionally Intelligent (35)

• Culture and Change Champion  -  Drives ethical business practices by holding others accountable for demonstrating the MTN values and vital behaviours 
• Inspiring People Leader -  Is self aware and leads/coaches others to  develop capabilities for realising individual potential
• Relationship Builder –  Collaborates across teams and builds networks and relationships with internal and external stakeholders

Hands – Results Focused (30)

• Results Achiever -  Produces sustainable enterprise results through ethical practices
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies

Others:

• Adaptability
• Analytical
• Complex Reasoning
• Cooperativeness
• Creativity
• Customer Centricity
• Intellectual Curiosity
• Open Communication
• Optimism
• Realistic Thinking
• Reflective
• Risk Taking
• Sense of Purpose
• Socioemotional Intelligence
• Team Orientation
• Trust & Transparency

​​​​​​​​​​​​​​Authorities

As per MTN DOA

​​​​​​​​​​​​​​Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Build professional networks across teams through collaboration and co-operation

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Mission/Core purpose of the Job

Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group 

Mission/Core purpose of the Job: To build, grow and maintain strategic partnerships and alliances for the Loyalty Programme to generate revenue opportunities through a broader portfolio offering and, in so doing, implement the Partnerships and Alliances Strategy.  To identify and own relationships with strategic partners to develop best in class ICT solutions and contribute towards the achievement of the ICT business objectives. Manager existing partners of the Loyalty Programme.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of customer expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Telecommunications and ISP industry.
• Total customer experience for MTN brand.
• Constantly changing consumer and market needs.
• Market dynamics and developments.
• MTN policies, processes and procedures.
• Regulatory industry norms govern MTN and partners. 
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

Strategy Implementation

• Lead the Strategic Alliances and Partnerships function by leveraging the MTN brand and industry standards to secure MTN as a partner of choice and subsequently as a market leader for the Loyalty Programme.
• Develop strategic partnerships by designing and implementing strategic engagement campaigns, working with both internal and external partners in order to enable operational effectiveness.
• Contribute towards the development of the Partnerships and Alliances strategy by collating market insights from internal and external sources in order to create value through strategic partnerships.
• Maintain an understanding of the overall strategy of the ICT organisation within MTN by engaging with the internal and external stakeholders in order to develop appropriate execution plans suitable for the achievement of the strategic objectives.

Strategic Partnerships and Alliances Management

• Manage the day-to-day relationships with strategic partners by liaising and working closely with internal teams and external partners to ensure alignment and understanding of deliverables.
• Develop consistent, reliable and effective communication mechanisms by designing and implementing a strategic engagement campaign, working with both internal and external partners to enable operational excellence.
• Serve as an industry subject matter expert, regularly monitor industry trends and developments including market climate, new regulations and technology trends in order to provide recommendations on business cases for initiatives proposed by business.
• Work closely with product teams to understand roadmaps and leverage the power of strategic partnerships in order to enable the successful execution joint roadmaps that provide market-leading ICT solutions.
• Monitor the performance strategic partnerships by maintain partner profiles and measuring partner performance against key metrics in order to assess opportunities concerning the partner ecosystem.
• Identify and cultivate strategic relationships with current and potential technology partners and large enterprises by embedding within the strategic partners’ ecosystems in order to understand the relative strength.
• Develop unique strategic partnerships with current and potential large enterprises by ensuring that entities within the ecosystems closely collaborate, co-develop and co-deliver in order to achieve the shared vision aligned to MTN’s strategy. 
• Manage compliance to the partnership rules of engagement by monitoring adherence to partner level thresholds, requirements and measurements to ensure compliance to contractual obligations.
• Establish a strong partnerships foundation by developing business plans with each strategic partner and tracking the successful execution of these plans in order to ensure alignment and understanding of deliverables and any potential bottlenecks.
• Generate revenue opportunities by identifying complementary partners with niche capabilities in order to improve the product portfolio.
• Provide thought leadership by regularly monitoring industry trends and developments including market landscape, new regulations and technology trends and maintaining a full understanding of relevant products and services in order to identify strategic opportunities for revenue and market growth.

Project Management

• Monitor and track project progress by coordinating the project activities and aligning external and internal stakeholders in order to enable the successful execution and timely delivery of milestones. 
• Participate in project execution by collaborating with strategic partners in the testing, evaluation and troubleshooting of all products to ensure that product deliverables are align to the overall project mandate.
• Determine, document and review requirements for projects within the scope of the value stream or impacting processes and systems.

Governance and Risk Management

• Participate in the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s
• Identify and manage partners, and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.
• Participate in the definition of parameters for partnerships Service Level Agreements (SLA) and monitor SLA performance indicators to ensure all compliance requirements that are established under contractual agreements between the organisation and vendors, are adhered to.

Revenue, Cost and Budget Management

• Contribute towards budget management within the function by identifying inefficient areas and seek ways to reduce expenditure in order to deliver on set revenue targets.
• Inventory management and control

People Leadership and Organisational Capability Building 

• Manage, coach and mentor team members within the Strategic Partnerships and Alliances function by understanding team members' aspirations and goals in order to deliver on the key objectives of both the employee and the function.
• Evaluate current capabilities within the organisation, identify gaps and prioritise development activities and authorise recruitment from outside the organisation, when and as is needed.

Job Requirements (Education, Experience and Competencies)

Education: 

• Minimum of 3-year tertiary degree
• Relevant certification / accreditation / membership with professional body as required for role 
• Fluent in language of country with basic command of English 

Experience:

• Minimum of 5 years’ experience in area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organisation 

Competencies:

Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow.
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions.
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential.
• Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility.

Hands – Results Focused (40)

• Results Achiever - Produces sustainable divisional results.
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.

Other:

Authorities

• As per delegated authority

Collaboration (Formal and Informal Relationships)

Responsibility towards:   

• Key customers: MTN SA Enterprise BU Internal departments especially Direct & Indirect Sales Team, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in EBU Marketing, MTN SA departments

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JOB DESCRIPTION

Context:

Working in a fast - Paced demanding environment with very high expectations to meet MTNSA internal stakeholders and suppliers’ requirements of timeouspayments and resolution of queries. The incumbent is expectedto deliver World Class service to all MTNSA internal stakeholders, Finance Operations Management team and suppliers.

RESPONSIBILITIES

Key Performance Areas:

• Timeous processing of all payment transactions to the correctrevenue channels
• Preparationof accurate and complete Bank recons with particular focuson:
  • Accurate bank reconciliations (supported by bank statements and ERP ledger amounts and reconciling items)
  • Investigation and resolution of reconciling items
  • Timelinessof completion of reconciliations (shouldbe within deadlines)
  • Completenessand accuracy of supporting documentation.
  • Investigation and resolution of long outstanding reconciling items
• Attend to telephonic refund requests
• Reconcileaccounts before refunding
• Load information related to refunds onto the electronic system
• Assist and supportthe work performed by others
• Escalate any problemsand risk identified to line manager/ banking managerand assist in timeous resolution
• Maintain accurate recordsof all transactions in the Refundssection of Financeand Banking

QUALIFICATIONS

Education:

• Matriculation (Finance Qualification Advantageous) 
• Experience and required skills:
  • Minimum of 2 years’experience in Banking operational environment and with experience in working with others
  • Experience workingin a large, demand and high-pressured environment
  • Transaction processing
  • Accounting systemsexperience, with Oracle experience advantageous