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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
DESCRIPTION
Amazon is hiring a New Accounts Manager (NAM) to improve the experience for our African customers. Africa, is positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology and evolving consumer behavior. This role will allow you to work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous and collaborative environment please reach out for more info then this is the position for you.
The successful candidate will recruit and launch online sellers on Amazon's Marketplace and help them expand and grow their businesses by partnering with Amazon. The Account Manager will be responsible for delivering new business growth and maximizing revenue generation across selected product families. Operating in a fast-moving and often ambiguous environment, the successful candidate will have full responsibility for delivering business and financial objectives.
As part of the role, the Account Manager will need to analyze sales and traffic data to identify opportunities to help existing sellers succeed in the marketplace and provide competitive knowledge towards the generation of leads to recruit new sellers, both national and international. Likewise, the Account Manager will work with a wide range of internal stakeholders both within and outside the country to support the consolidation of existing and development of new services. The Account Manager will need to work closely with Category Managers to identify long term and short-term growth opportunities for various categories.
Key job responsibilities
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Job summary
Amazon is looking for a leader who is passionate about Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry. As our Workflow Manager, he/she will execute capacity ramp up and ramp down across Customer Service internal sites, drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. The ideal candidate will possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. He/she will experience a wide range of problem solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. The successful candidate possesses superb business judgment, with a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
This person would be responsible for managing the team that executes to short/long term capacity plans by aligning actual staffing to forecasted requirement. He/she will be leading a team of analyst who will be responsible for their performance in ensuring staffing accuracy in the internal network for service level delivery. Strong initiative, team leadership, project management and quantitative skills are imperative, as well as the ability to lead and grow top-notch people.
Key job responsibilities
This person would be responsible for managing the team that executes to short/long term capacity plans by aligning actual staffing to forecasted requirement. He/she will be leading a team of analyst who will be responsible for their performance in ensuring staffing accuracy in the internal network for service level delivery. Strong initiative, team leadership, project management and quantitative skills are imperative, as well as the ability to lead and grow top-notch people. The successful candidate will:
BASIC QUALIFICATIONS
Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.
PREFERRED QUALIFICATIONS
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