Key Purpose
To drive an end-to-end customer service experience by:
To take inbound calls, assist Africa Health Insurance members with queries, and ensure first-time resolutions or refer them
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various ser
KEY RESPONSIBILITIES:
Ensure that the requirements set by the business are captured and documented correctly before any solutions are developed.
Support MS Dynamics NAV, facilitating enhanceme
Job Summary
We are looking for a Service Designer to join our interdisciplinary design team. The ideal candidate will plan, visualize, and define new user and service experiences, leveraging a w
Key Responsibilities and Output Areas:
Lean Six Sigma Excellence: Showcase your proficiency as a Process Specialist with a focus on Lean Six Sigma principles to drive continuous improvement.
F
Job Description
The Systems Analyst will be responsible for analyzing, designing, and implementing information systems. This role requires a strong understanding of both business processes and t
Job Description
Our Innovative Analysis Team is looking for seasoned Business Analysts that have experience and exposure to projects within the Banking/Financial Services industry.&nbs
Job Description
Our Innovative Analysis Team is looking for seasoned Business Analysts that have experience and exposure to projects within the Banking/Financial Services industry.&nbs
Job Overview
The Strategic Planning Analyst role is intended to support the operations through accurately forecasting contact center revenue performance, reviewing resource requirements, alignin
Job Overview:
The purpose of this role is to ensure that work schedules are adhered to and that performance KPI's and NET FTE requirements are met by real time and intraday management of res
What will you be doing?
As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first ti
Job Description
This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over
ROLE REQUIREMENT
Adheres to the standard operating procedure and playbooks in the SOC.
Impacts on Customer satisfaction and confidence in the SOC Service and service level performanc
Duties & Responsibilities
Serve as the primary point of contact for business intelligence (BI) and data warehousing (DW) design, development, and maintenance
Work with business and IT stak
Key Performance Output
The successful candidate will be reporting to the Senior Specialist: Network Performance and Improvement and will be responsible but not limited to the following:
Proce
MAIN PURPOSE OF JOB:
Support and provide superior service to internal and external customers via phone, email or face-to-face.
QUALIFICATION & EXPERIENCE:
Grade 12 or equivalent
Job Description
Primary Responsibilities
The Sales Consultant will be a member of the Business Assurance Division. In conjunction with the business strategy set by the Business Assurance Busine
Job Purpose
To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk
