Workday HCM & Recruiting - Johannesburg at PricewaterhouseCoopers (PwC)

Skills and experience 

• Experience of supporting & configuring HCM, Compensation and/or Advanced Compensation.
• Experienced in underpinning Cross Product areas such as Security & Reporting.
• Current Workday Pro or Active Implementation Certification in Compensation functionality (desirable but not mandatory)
• The ability to listen to requirements and provide imaginative solutions.
• Strong analytical and problems solving skills with experience in being able to implement and deliver solutions
• Experience of using case management systems for incident tracking and managing SLAs.

Key responsibilities

Role Description and Responsibilities

• The Operate Digital HR Systems Practice are a team of People Technology professionals providing Application Evolution Services for our clients. Our primary objective is not simply to be a support provider who resolves ‘tickets’ but to partner with our clients to ensure that we are solving their business problems and maximising their investment in their chosen HR Technology Platform.
• We require a Workdboay HCM & Compensation support analyst to join the HR Systems Practice in Operate Digital. 
• As a configuration analyst in the team you will be responsible for working directly with our clients and service managers on a daily basis to deliver our managed services capability.

Responsibilities:

• Working as part of our Workday Application Evolution Services team using your expertise of Workday to help resolve incidents for our clients whilst also providing ongoing maintenance services.
• Soliciting client requirements, presenting and facilitating workshops, analysing data, and configuring solutions in Workday to ensure configuration remains current.
• Working at all levels within our clients’ organisations from C-suite to the back office operations teams 
• Responsible for timely escalation to lead support analysts of challenges, risks or alternative functional design solutions when necessary 
• Taking responsibility for your own development with more senior colleagues and the development of more junior colleagues through career coaching and mentoring.