Wine Tasting Room Manager - Stellenbosch at Helderberg Personnel

Key responsibilities include:

• Supervise and ensure a professional, efficient, and courteous guest experience
• Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome
• Supervise and promote a positive, friendly work environment in the outlet
• Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently
• Handle financial transactions in accordance with SOPs, ensuring correct charges
• Ensure all guest queries are handles professionally and promptly
• Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained
• Maintain effective relationships with colleagues and adhere to standards
• Embody and share the passion and knowledge of the brand and offerings
• Adhere to company and departmental policies and procedures
• Print and oversee Online Wine Tasting’s Bookings
• Serve wine tastings to customers and push team to meet sales goals and targets.  Look for opportunities to up-sell and cross-sell wines and products to customers
• Supervise wine center opening and closing procedures. Including set up and close down of external areas

Minimum knowledge and experience required:

• 3 years supervisory experience in restaurant front of house operations or tasting room environment
• Passion and knowledge of wine
• Experience in people supervision and good knowledge of food and wine pairing
• Proven ability in team collaboration, creative problem-solving, and conflict resolution.
• Experience in budgeting and reporting

Minimum Qualifications and Skills required:

• Minimum Wine & Spirit Education Trust (WSET) Level 2 qualification
• At least 3 years of hospitality / wine industry experience
• Fluent English speaker (additional languages desirable)
• Ability to work weekends, public holidays is a MUST
• Proven success in a service and sales-oriented environment
• Positive interpersonal skills
• Impeccable attention to detail, multitasking, planning
• Strong verbal and written communication skills