Warranty & Claims Clerk - CPT - CBD at Helderberg Personnel

Criteria:

• Matric or equivalent qualification
• Proven experience in automotive costing, warranty administration, or related roles
• Strong mathematical and analytical skills
• Proficiency in the English language
• Excellent communication skills to interact with various departments, suppliers, and customers
• Knowledge of automotive industry warranty policies and procedures
• Ability to work independently, manage multiple tasks, and meet deadlines
• Proficiency in computer applications and software
• Clean OEM audit record

Duties will include, but not be limited to:

• Process and manage all warranty claims in line with policies and procedures
• Liaise with service department and head office to resolve costing and warranty issues
• Return defective parts to manufacturers as required
• Interact with customers regarding claims
• Prepare daily, weekly, and monthly reports on warranty claims activity
• Handle general administration of day-to-day invoices and costing
• Job card audits
• Internal audit compliance