Underwriting Administration Clerk at PPS

Job Advert Summary    

• The successful candidate will be responsible for all the technical administration in the Underwriting department. This role would be ideal for someone with attention to detail, great with people, can multi-task, excellent communication skills and a team player. This will include working across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve queries from start to end. They will be required to make decisions within their mandate and execute a higher quality of service combined with increased quantity as per the performance contract. 

Minimum Requirements    
Education: 

• A tertiary qualification (NQF 5 or above) with relevant business orientation.

Experience:

• 2+ years of experience in an administration environment.
• Experience in the policy administration environment would be beneficial.
• Call Centre experience would be beneficial to assist with telephonic enquiries.

Knowledge and Skills:

• A good business acumen. 
• Knowledge of Financial institutions (advantageous).
• Computer Literate (MS Office Package).
• Have excellent administration skills.
• Display attention to detail and analytical skills. 
• Have strong organisational skills.

Competencies:

• Ability to communicate clearly and effectively both verbally and in writing. 
• Demonstrate good telephone etiquette.
• Have good problem-solving abilities. 
• Be solution driven and take accountability and responsibility of own work. 
• Deadline and target driven particularly in a production environment.
• Be adaptable.
• Have an ability to work within a teamwork environment. 
• Have stress tolerance and resilience.

Duties and Responsibilities    
Key Responsibilities

• Generate Counteroffer Letters, manual and system generated letters.
• Responding to customer enquiries (calls/emails) and resolving customer complaints professionally.
• Drafting of Underwriting correspondence e.g. letters, emails correspondence with reassurers and requirement letters.
• Handle Non-Disclosure inquiries.
• Handle HIV correspondence and to liaise with the Medical Officer.
• Trace and upload lab results.
• Taking ownership of service level standards and ensure they are reached consistently, accurately executing policies and procedures related to service delivery in Operations and other areas.
• Identifying and escalating priority issues.
• Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work.

Maintain Product Expertise:

• In order to answer customer complaints and questions, an Underwriting Administrator must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product. Identify process and procedure improvements and make recommendations to streamline and simplify processes.

Closing Date    
2023/06/08