Trade Support Specialist at Sanlam Group

What will you do?

Equities Trading

• Monitoring the Equities trade blotter in the Iress trading system to ensure errors don't occur
• Providing end user support where Equities trading queries are raised by the  PM, PMA or ROT (covering market, brokerage, user and environment
• Escalation of Equity issues to the respective counterparty (Iress, Citi or SecuritEase) and the monitoring / management until resolution

Fixed Income Trading

• Providing end user support where Fixed Income trading queries are raised by the  PM or ROT (covering market, brokerage, user and environment issues)
• Acknowledgement of the Fixed Income Order in the Iress Trade Blotter
• Completion and emailing of the trade instruction to Citi, following up with the Citi Execution team ensuring execution of the order
• Capturing of the trades into Iress and ensuring that the trade details flow back to Xplan correctly

Foreign Exchange Trading - Local

• Execution of all externalization / repatriation transactions on client accounts with ABSA Bank
• Monitoring ABSA FX trades through to settlement in target location (according to client instruction)
• Liaising with other international operations team members where required to resolve delays / issues in ABSA FX trades

Foreign Exchange Trading – Offshore

• Completion of FX bulk trading within SecuritEase (discretionary and covering FX deals)
• Completion of FX trades where requested by a PM or Branch Trader
• Monitoring the FX trade blotter in the Iress trading system to ensure errors don't occur
• Providing end user support and guidance where FX trading queries are raised by the  PM or ROT
• Escalation of FX issues to the respective counterparty (Iress, Citi or SecuritEase) and the monitoring until resolution

Account liquidations - Partial / Full

• Facilitating the partial or full liquidation of account positions, on receiving the required instruction
• Updating closure status on trading system (Iress Pro) to ensure that fees are no longer generated after closed period

Citi OTM Monitoring

• Daily review of the Citi OTM allocations blotter to ensure that all required allocations are allocated in Citi
• Completion of the Citi Reprocessing function to ensure that settlement messages are all forward to Citi Custody for settlement
• Investigation and Resolution of issues that are in a failed status
• Execution of the trading function of the externalization of cash against instructions from the branch

General

• SME on all trading related queries as they arrive covering order entry to the submission of the settlement instruction to Citi
• Monitoring of the allocations account in SecuritEase to ensure that all bulk trades have been allocated

Qualification & experience

• Tertiary qualification in Business, Finance or Economics

Knowledge and skills  

• Financial Service / Stockbroking experience required
• Detailed understanding of the Private Client business and the stock-broking environment

Personal qualities

• Self-motivated, proactive, taking ownership of problems until they are resolved.
• Mature person with the sense of responsibility to do after hours
• Strong numerical orientation
• Highly organized with a high level of customer focus
• Accurate and detail orientated
• Critical and analytical capability
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-Active approach to work, clients, problem solving
• Learning agility and curiosity
• Assertive
• Passionate ownership for results