Telephonist: Online Campus at The South African College of Applied Psychology (SACAP)

Job Description

SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online. 

SACAP is looking for a reliable and professional Telephonist, for our online campus, to manage incoming calls and provide general administrative support. The Telephonist will be the first point of contact for callers, directing them to the appropriate department or individual. Excellent communication skills, a friendly demeanour, and strong organizational abilities are essential for success in this role. 


Responsibilities:

• Answer incoming calls in a courteous and professional manner. 
• Greet callers warmly and ascertain the nature of their inquiry. 
• Direct calls to the appropriate person or department. 
• Take and relay messages accurately. 
• Provide basic information to callers as needed. 
• Handle inquiries and resolve minor issues when possible. 
• Adhere to company policies and procedures regarding confidentiality and professionalism. 
• Assist with other duties as assigned by management. 

Qualifications and Experience:

• Grade 12 
• Previous experience in a similar role. 
• Proficiency in basic computer skills. 
• Preferred Experience: 
• Experience with multi-line phone systems. 
• Familiarity with Microsoft Office Suite or similar software.

Skills & Personal Attributes:

• Excellent verbal communication skills.
• Professional and courteous demeanor. 
• Strong organizational abilities and attention to detail. 
• Ability to multitask and prioritize tasks effectively. 
• Ability to remain calm and composed under pressure. 
• Flexibility to adapt to changing priorities and work schedules. 
• Punctuality and reliability.