Technical Systems Implementation Engineer (L3) / Tech Lead IT Manager – IT Johannesburg – Gauteng at Sabenza IT

• The primary responsibility of the TS Implementation Engineer (L3) is to provide technical support to clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management 
• Academic Qualifications and Certifications:
• Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
• Project management certification
• Education and Certifications
• Computer Science / Information Technology Degree or equivalent.
• Cisco CCNP Certification
• Aruba ACSA Certification
• F5 Certified Technical Specialist – Experience deploying and supporting.
• F5 BIG-IP LTM
• F5 BIG-IP DNS
• F5 BIG-IP ASM
• F5 BIG-IP APM
• Infoblox DDI and CNS certifications 

Required Experience:

• Solid work experience in a technical implementation engineering or similar role
• Experience engaging with clients and conducting presentations
• Good project administration and documentation experience
• Report writing experience
• Basic project management 

Skills Summary:

• Configuration Management (CM)
• Installation Management
• Problem Resolution
• Report Writing
• Root Cause Analysis (RCA)
• Technical Solution Design
• Technology Services
• Troubleshooting