Technical Support Engineer (Johannesburg) at Capitec Bank

Purpose Statement

• To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions). 
• To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.

Experience
Minimum:

• 3 - 5 Years’ experience in a corporate technical support environment
• 3 Years knowledge related to Microsoft hardware and software technology
• 1-2 years knowledge of Azure Fundamentals
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles 
• Completed Microsoft Azure Fundamentals Certification 
• A+/N+ certificate 
• Dependent on the business requirement the specified experience may be subject to change.

Ideal:

• 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment 
• Vendor relationships and management

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science

Knowledge
MINIMUM:

• Knowledge in a corporate support environment
• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles

IDEAL:

• Knowledge in a corporate and supplier support environments
• Knowledge related to Apple hardware and software technology
• Advanced knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
• Understanding SCCM principles  
• Vendor relationships and management

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills
• Conditions of Employment
• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys