Technical Specialist - Parktown North Johannesburg at PPS

Job Advert Summary    

• The Technical Specialist assesses the configuration and procedures in Operations for optimal alignment and efficiency. He/she is required to manage deviations that impact service delivery, improve processes, and streamline them for more effective. Engaging IT and Business to build a User and Client Experience that speaks to Business goals by applying LEAN and Agile principles.

Minimum Requirements    
Education:

• A 3-year tertiary qualification (NQF6 or above) related field of Business Processes, Administration or Analysis will be advantages.

Experience:

• 4+ years Technical Business Experience.
• 3+ working experience in a back-office environment is a clear advantage.
• 3-5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage.

Knowledge and Skills:

• Comprehensive use of MS Office applications (Outlook, Visio, Word, Excel, Powerpoint, Projects).
• MS Access and SQL experience/skills.
• A good business acumen.
• Knowledge of Financial institutions (advantageous).

Competencies:

• Drive Personal and Team Accountability.
• Willing to share knowledge and give expert opinion, and discuss recommendations.
• Competent writing and communication skills, to present/ communicate/ report on consolidated information.
• Proactive problem solving in pressure situations.
• Problem solving.
• Proactive thinking.
• Results Driven.
• Attention to detail.

Duties and Responsibilities    
Key Responsibilities:

• Review and Document of existing ‘As-Is’ business processes and Participation in the design of ‘To-Be” business processes
• Develop and Test using comprehensive UAT test packs, for unit and systems testing.
• Post Implementation Support and Effectiveness tracking of internal process administration including using indicators as Surveys, Quality control as well as delivery of user training for a specific process or system change.
• Compiling databases and analysing data
• Drive projects to improve contact data and self- service functions
• Analyse Business needs and draft and prioritise Business Requirements for IT systems and business processes.
• Processing work in Administration queues

Other duties:

• To execute policies and procedures related to service delivery in Operations and between other areas.
• Development of user training material/awareness.
• Identify process and procedure improvements and make recommendations to streamline and simplify processes.
• Escalate systems failures to the appropriate support team for the team to stay productive.
• Agree duties with team members to achieve operational targets including prioritization and work schedules.

Stakeholder management:

• Provide support to the broader Life Operations teams.
• Establish, maintain, and build relationships with key stakeholders

Maintain Product Expertise:

• To assess the procedures and system functionality, a Technical Specialist must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.