Technical Specialist : Chatbot at Old Mutual South Africa

Job Description

• As chatbot Specialist you will develop applications that automate communication and customer services. You will create software applications that use artificial intelligence and machine learning to communicate with humans (customers) via text or audio

KEY RESULT AREAS

• Collaborate with teams and other developers to design, develop, test, deploy, and maintain chatbot (virtual assistant)
• Use Artificial Intelligence, NLP technologies, and cognitive machine learning to develop chatbot applications
• Maintain and enhance chatbot platform to meet changing needs
• Integrate chatbot solutions with multiple platforms
• Troubleshoot bots, debug, and deploy chatbots on various channels
• Refactor or reengineer chatbot applications as per requirements
• Enhance user effectiveness of chatbot with the help of advanced technologies
• Involve in all the stages of chatbot development from architecting to implementing
• Conduct Chabot demo/training and other activities
• Act as an expert on the various AI capabilities and actively participate in future product development opportunities
• Continuously monitor performance, report on the progress, and define strategies for enhancements
• Manage data coming from chatbot conversations and analyze them
• Work closely with innovation labs, researchers, and chatbot team for enhancement and end-to-end development of product
• Identify, analyze, and interpret the pattern, trends, and conversational flow in complex data sets
• Design and implement processes and strategies to enhance the end-user experience

ROLE REQUIREMENTS

• Relevant qualification
• Minimum 2 years relevant experience
• Real-world experience in building projects from ideation to completion
• Strong analytical skills and programming skills
• Knowledge of data collection and data management tools
• Excellent communication skills and learning mindset
• Ability to work with multiple projects at the same time
• Ability to drive change and take leadership as required
• Identify, analyze, and interpret trends, patterns, and correlations in complex datasets
• Sound understanding of chatbot architecture
• The customer-first mindset with a positive attitude

Closing Date

07 April 2023