Technical Operations Manager at AVI Limited

Job Specification:
Key Performance Areas:

• Responsibility for the performance of the inland field service team.
• Develop and execute a technical training plan with technical department
• Facilitate all training sessions on dispensing equipment, vending equipment and water filtration systems.
• Compiling, distribution and control of all Ciro technical information documents to insure information is
• continuously updated and shared.
• Develop and maintain Standard Operation Manuals per machine for services and re builds.
• Develop training material for operators, technical staff and consultants.
• Create an environment which is conducive to learning and development of staff
• Ensure the technical training centre is appropriately equipped
• Be a controller of the Corrective Action Request system at technical nationally (CAR)
• Identify areas of improvement and formulate a strategic plan to correct and develop technical staff to achieve service excellence. Key focus areas will include adherence to processes, appearance and customer engagement.

Qualifications and Experience:

• 5 years within a Technical environment
• 5 years within Training of Coffee
• 5 years working with Coffee
• 5 -7 Years in a Leadership / Management role
• Electrical Engineering or Mechanical Engineering qualification
• Electric or Electronic Technical Qualification

Knowledge:

• Coffee extraction understanding through equipment variants
• Assessing of competence
• Coffee equipment and spares technical knowledge
• Development of SOP’s (Standard Operating Procedures)
• Design and development of Training material
• Compute and basic programming skills
• Electrical experience on 3 phase power
• Strong speciality coffee knowledge in the Out of Home market
• Business report writing
• Proven Written and Verbal communication

Competencies:

• Thinking analytically
• Documenting facts
• Building relationships
• Articulating information
• Making decisions
• Staying composed
• Embracing change
• Meeting deadlines
• Attention to detail
• Minimising risk
• Planning and organising
• Keeping commitments
• Maintaining productivity
• Taking initiative