Learning and Development Facilitator at Sanlam Group

What will make you successful in this role?

Output/Core Tasks:

• Design, facilitate and implement learning content using various methodologies for all new starter training programs.
• Responsible for the design and implementation of all mandatory legislation courses, for the purpose of continuous development of the knowledge and skills for existing staff, using various methodologies. 
• Partner with various business stakeholders to review and evaluate learning content to ensure effectiveness as well as continually evolve content and training approaches to enhance the learning experience.
• Perform needs analysis consultations with business stakeholders to identify training needs.
• Collaborate with the Quality Assurance team to further enhance employee development and performance.
• Collaborate with Management/Process Office and Quality to tailor or amend training materials.
• Coach, develop and mentor employees.
• Support business stakeholders and employees with legislation related enquiries and decisions.
• Maintain records of learning interventions which includes but not limited to attendance registers, content and assessments.
• Stay abreast of industry related legislation amendments and implementations.
• Design and develop fit for purpose e-learning content.
• Facilitate classroom training either face to face or online using MS Teams.
• Assess learning performance post-training.

Role Requirements:

Qualifications:

• Matric/Grade 12
• A tertiary qualification which can either be a Diploma or Degree.
• Mentoring and Coaching qualification will be to your benefit.

Experience: 

• A minimum of 5 years’ experience in the insurance industry, with above average performance. 
• Experience as a BSS Client Services Representative at Intermediate, Specialist or Quality level, with above average performance will be advantageous.
• Comprehensive knowledge, understanding and experience in working with the following legislation:
• Financial Intelligence Centre Act and Party Due Diligence legislative requirements.
• Financial Intelligence Centre Act and Party Due Diligence processes followed by Business Shared Services.
• Protection of Personal Information Act
• Fraud prevention. 
• Experience in facilitating long duration programs (4+ weeks concurrently) will be advantageous.