Technical Analyst Kia South Africa (Pty) Ltd - Parts Distribution Centre at Motus Holdings Limited

Specific Role Responsibilities

1. PROCESS

• Report directly to the National Technical Manager
• Conduct accident and/or fire investigations.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operationalprocesses.
• Define standard operating procedures (SOPs).
• Investigate and draw up technical bulletins to provide dealer with technical instructions in order to resolve product concerns.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
• Provide specialist advice to identify and develop solutions to improve quality of processes and services.\Provide support services for Customer Care and Warranty departments.
• Provide the dealer network with both online and onsite technical support.
• Maintain a good relationship with AMQC and assist where possible in Quality improvements.
• Escalate GSW cases and support OEM engineers in case resolution.
• Submit QIR reports to relevant teams in order to improve the overall product quality.
• Liaise with the Warranty department to identify possible QIRs proactively.
• Liaise with Customer Care to ensure case resolution.

2. FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.

3. CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Assist in the resolution of customer concerns at OEM and dealer level.
• Build sustainable relationships with Dealer staff that contribute to a culture of customer service excellence.

4. PEOPLE

• Own and live up to company values.
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
• Use dealer interventions as training opportunities in order to uplift the technician involved
• Participate in forums/discussions that positively contribute to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.

Qualifications and Experience

• Valid Driver's License
• Minimum Experience
• 3 - 5 years' experience in a similar environment

Minimum Qualification

• Further Education and Training Certificate: Mechanical Engineering: Fitting: Manufacturing and Engineering

Preferred Experience

• 3 - 5 years' experience in a similar environment
• Preferred Qualification
• Higher Diploma: Mechanical Engineering