Team Manager: Motor CSC (JG8) at Santam Insurance

JOB DESCRIPTION

• The successful candidate will be responsible for managing, supporting and developing a team of Motor Claims Service Consultants, monitoring targets, deadlines and ensuring adherence to Service Level Agreements and compliance to Standard Operating Procedures with the view to deliver a superior client service experience. 

KEY RESPONSIBILITIES

• Ensuring that the team members are equipped with the necessary process and product knowledge, system skills and behavioural competencies to enable them to achieve their various targets. 
• Monitor workload/workflow, processes and performance. 
• Resolve client enquiries of a sensitive nature (complaints). 
• Conduct performance appraisals for direct reports. 
• Attend to performance related issues and disciplinary matters. 
• Build and maintain excellent business relationships with intermediaries and suppliers and ensure that the team does the same.

QUALIFICATIONS AND EXPERIENCE

• Matric  
• 5 - 8 years claims services experience
• Insurance related qualification 
• Experience in a leadership role (beneficial)  
• Process improvement and implement experience (beneficial)
• Relationship Management (beneficial)
• Performance Management (beneficial)

SKILLS

• Ability to work under pressure.
• Good communication skills (verbal & written)
• People management skills  
• Computer literate (MS Word, MS Excel and MS Power Point) 

KNOWLEDGE

• Knowledge of Short-term Insurance products  
• Knowledge of Santam Motor Claims processes 
• Knowledge of Santam Motor Claims Systems (e.g. e-Natis, Abuntex, ClaimCenter, Mainframe, BPM, RSS/JDE, etc.) (advantageous) 

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation