Team Leader: Technical Support (Sandton) at Capitec Bank

Purpose Statement

• To provide technical / desktop support to users at Campus (including BSC), Regional Office and roaming users of Capitec Bank.
• To ensure that faulty equipment is repaired by suppliers according to service level agreements.

Experience
Min:

• 2 - 3 years’ experience in providing on-site and telephonic technical support
• Experience in leading a team would be preferred.

Ideal:

• Exec support experience

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support
• Qualifications (Ideal or Preferred)
• A relevant degree in Information Technology - Technical Support

Knowledge
Min:

• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting

Ideal:

• IT operational environment
• Banking environment

Skills

• Communications Skills
• Analytical Skills
• Negotiation skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Contactable via own mobile phone
• A valid driver's license and own vehicle is required