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Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
Role Overview:
The servicing area is a new setup comprising of a centralized contact centre, processing and specialist capability working across market segments to assist customers. Establishing a culture, way of working, quality and experience standards for the team will be required. The ideal candidate will be able to work with unknowns and changing processes as technology is implemented and tested.
The Servicing business unit is a dynamic and fast-paced environment therefore candidates with high resilience will be best suited. This role also requires suitable numeric and verbal competence, which will be assessed.
Key Result Areas:
Budget Control:
Operational Delivery:
Quality Assurance:
Relationship Building:
Team Effectiveness:
Requirements: Skills, Qualifications and Experience required :
You must be able to work flexible start times (shift-work) Monday - Saturday from 07h00-22h00. This will be reviewed from time to time, based on business requirements.
Competencies :
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