Team Leader - Commercial Lines Tied at Old Mutual South Africa

Job Description

This role is responsible to run an operational team on a day-to-day basis. on a day-2-day to ensure that the team achieves the Business Plan targets. Linked to the Business Plan is adherence to sales processes that will include quality, compliance, recruitment, post sales and collections.

• Manages leads activities to ensure leads are worked and converted into sales.
• Manages a team and Support staff.
• Reviews the performance of staff, identifies training needs, and plan training. Meets performance targets for sales and quality.
• Develops internal capabilities by supporting, training, and performance gaps in sales with respect of soft skills, technical knowledge, telephone skills, systems and technology.
• Guides the team towards achievement of sales targets, modifying behaviors to accommodate the tasks, situations, and teams involved.
• Identify and monitor team members' performance and non/poor performance in line with performance management governance.
• Demonstrates and exhibits client-centric behavior.
• Ensures that compliance requirements are adhered to and deals with non-compliance issues proactively within the division.
• Ensure a streamlined onboarding process for staff members.

Minimum Requirements

• Grade 12 with Insurance Level IV qualification.
• Relevant tertiary qualification would be advantageous
• 5 – 8 years' experience in Underwriting and leading a team of Portfolio Managers.
• 3 – 5 years' experience in insurance sales.

Closing Date

17 February 2023