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  • Posted: Oct 24, 2023
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Team Leader Claims – Short Term Insurance

    Key Purpose

    To lead a team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.

    Areas of responsibility may include but not limited to

    • Full line management function within scope of role
    • Reporting to MANCO on Ops dashboard and team stats
    • Escalated query handling form various stakeholders
    • Reporting to various stakeholders on team performance
    • Call quality audits on own teams
    • Call coaching
    • Goal setting per advisor
    • Monthly 1:1’s and performance discussions

    Education and Experience

    • Matric (Essential)
    • 5 years’ minimum short term insurance claims experience (Essential)
    • 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
    • Degree (Advantageous)

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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