Team Leader, Cash (Level 2) at Standard Bank Group

Job Description

To manage a team of Level 2 Cash Consultants who take demand from walk-in customers for any cash related (e.g. teller, ATM, Forex etc.) matters whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

Minimum Qualifications
Type of Qualification: Matric, NQF 5 FAIS aligned qualification 

Experience Required
Client Coverage

• Personal and Private Banking
• 3-4 years
• Previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Processing
• Product Knowledge (Consumer Banking)