Team Leader, Branch (Riversdale) at Standard Bank Group

Job Description

• To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.

Qualifications

Minimum Qualifications

• National Diploma (NQF6 FAIS recognized qualification)

Experience

• 3-4 years experience in branch processes, products and systems with sound understanding of bank policies. 
• Experience in the application of coaching techniques would be beneficial, as part of having led a team

Additional Information

Behavioral Competencies:

• Challenging Ideas
• Directing People
• Understanding People
• Exploring Possibilities
• Following Procedures
• Making Decisions
• Producing Output
• Articulating Information & Providing Insights

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)