Systems Analyst/Designer II at Nedbank

Job Purpose

• Our Loyalty and Rewards Business Team is looking for an experienced Multiskilled Configurator to manage configuration and implement system requirements. Our ideal candidate should have previous experience in configuration as well as a strong working knowledge in Structured Query Language (SQL) & Customer Relationship Management system (CRM).

Job Responsibilities

• Manage Business Administration configuration
• Implement Configuration changes
• Implement system rules
• Configuration of Business rules, marketing campaigns, customer notifications, marketing offers displayed on FrontEnds
• Manage Migration Plan and Execution
• Configure for QA and Prod environment
• Test and verify for QA environment
• Standby on technical deployments
• Manage Production Issues
• Logging of incidents
• 2nd line support customer investigations – strictly Configuration associated 
• Investigation analysis, validation, verification of data and approvals.
• Conduct Problem solving and detailed root cause analysis
• Financial Reconciliations
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Experience in Agile environments 
• Deliver work products according to the agreed time lines
• Communicate new features to stakeholders through forums
• Participate in research that will enable recommendations related to system software.

Minimum experience Level

• 2 – 3 Years’ SQL Script writing experience 
• 2 – 3 Years’ Configuration Logic experience 
• 2 – 3 Years’ Loyalty and Reward programme experience within a Banking environment a must.
• Our ideal candidate is an individual that also has hands on experience working on Customer Relationship Management System (CRM) with a Business Rules Engine as well as Enterprise Resource System (ERP)

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bcom Information Technology

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills