Support Engineer EUC - Cape Town at Datacentrix

• Datacentrix is seeking a Support Engineer EUC to be based in Cape Town. The successful candidate will be responsible for providing high-quality technical onsite support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of EUC technologies. The Support Engineer needs to be mobile, proficient and quick to learn new technologies as they become available.

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade Essential
• Valid Drivers Licence and Own reliable vehicle
• A+ and N+ / studying towards an IT qualification.
• ITIL proficiency an advantage.
• Proficient at PC builds and hardware break/fix part replacement.
• Excellent communication and interpersonal skills.
• At least 3+ years’ experience delivering EUC services in a customer environment.
• Proficient in Microsoft software products.
• Ability to recognize and prioritize critical customer requirements.
• Attention to detail with strong customer service skills.
• Must be able to work flexible hours as may be required.
• Must be able to work independently.
• Must be able to cope under pressure.
• Must have valid driver’s license and reliable transport as travelling is a requirement.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind
• INTERNAL and EXTERNAL HR and IT policies in place.

Primary Role Accountabilities:

• Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies.
• Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
• Develops and maintains a professional working relationship with the clients and client end-users.
• Ability to communicate oral or written feedback and technical information to all levels of end-users.
• Maintains service and quality levels according to of the company’ business standards, processes and procedures.
• Creates and updates documentation related to all Standard Operating Procedures.
• Ability to analyze and solve common and complex EUC issues through reasoning, troubleshooting and innovative thinking.
• Liaises with 3rd party vendors to resolve escalated incidents, problems and queries.
• Provide vendor authorised break/fix services in the field.
• Strong knowledge and experience with PC/Print hardware installations, upgrades, and maintenance.
• Confirms Call Resolution with End User before resolving calls on Call System.

Closing Date 25 July 2023