Subscriber Collections Manager at Vodafone Global Enterprise

Role purpose:

Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom .Infinity Services Partner Company is looking for a Subscriber Collections Manager. To manage day to day activities at outsourced operations.

Your responsibilities will include:

• To build and maintain optimal relationships with key stakeholders within internal environment and outsourced portfolio.
• To manage day to day activities at outsourced operations.
• To manage outsource contracts and ensure service delivery in line with Vodacom’s stringent standards.
• To co-ordinate issue resolution at Outsourced Operations.
• To establish benchmarks and support outsourced operations to achieve targets.
• To establish and maintain a culture of continuous improvement to continually improve our service offering to our customers.
• To practice Financial prudence and structure operations to achieve efficiencies.
• Pro-actively audit environments to ensure operational discipline.
• To conduct outsource vendor negotiation.
• Ensure Management and administration of budgets for Contracts.
   

The ideal candidate for this role will have:

• Relevant 3 year Degree/Diploma.
• Minimum of 5-8 years Collections experience.
• With a minimum of 2 years at Supervisory and or Management experience is essential.

OR

Matric.

• Minimum of 8 years Call Centre Experience is essential.
• At least 2 years must be of Contract Management and  2 years Call Centre Outsourcing Experience is essential.
• With a minimum of 2 years at Supervisory and or Management experience is essential.

Core competencies, knowledge and experience:

• High Knowledge of the Call Centres is essential.
• Knowledge of Collections is essential.
• Knowledge of Outsourcing principles is essential.
• Knowledge of Contract management is essential. 
• Knowledge of Budget management is essential.
• Negotiation Skills are essential.
• Analytical Skills are essential.
• Inter-personal Skills are essential.
• Leadership Skills are essential.
• Conflict Management Skills are essential.
• Excellent Communication (Written & Verbal) Skills are essential.