Strategic Relationship Manager at Nedbank

Job Purpose

• To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

Job Responsibilities

•     Onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
•    Acquisition and onboarding of buyers (e.g. supplier’s debtors) onto the Avo B2B platform
•    Change management of sellers and buyers 
•    Onboarding of buyers on the platform
•    Manage client experience for strategic partners, suppliers and buyers
•    Overall relationship management for experience strategic partners, suppliers and buyers, and Avo cross-sell leveraging those relationships 
•     Ensure that all individual and department results are delivered within budget to deadlines
•     Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
•     Ensure that all individual and department results were delivered within budget to deadlines
•     Deliver services to client expectations and Nedbank standards
•     Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
•     Manage matrix stakeholder relationships
•     Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements ,  contractual agreements,  and project schedules are met as stipulated
•     Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
•     Ensure that professional solutions delivered within agreed parameters and timelines
•     Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
•     Build commercially viable relationships with clients by providing quality advice to clients
•     Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations 
•     Deliver best practice services to client expectations
•     Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations 
•     Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years experience in a client service role within a banking environment

Types of exposures

•     Account Management 
•     Sales Enablement 
•     Relationship Management 
•     Change Management  
•     Client Support

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction