Store Manager - The Workshop at iKhokha

Job Description

• Durban, brace yourselves! iKhokha is on the hunt to find a Store Manager to run our retail operation in The Workshop Shopping Centre.  
• Are you a seasoned retail maestro ready to lead the charge and make waves? Join us and be a vital part of our success story! 
• As the Store Manager your primary responsibility will be to effectively manage its day-to-day operations. 

So, what will you do?  

• You will manage in-branch marketing activities, assisting in staff route planning for outbound initiatives, and creating revenue-generating opportunities aligned with iKhokha's goals. 
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch. 
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence. 

In addition to the above, you will:  

• Accountable for the performance of the iKhokha Head Office store  
• Responsible for store P&L’s.  
• Sales. 
• Customer service.  
• Responsible for maintaining relationships linked to stores 
• Interview, recruit, and train new staff. 
• Implement Performance management processes to ensure that new staff thrive and targets are met. 
• First level HR and IR skills 
• Monitor productivity of staff daily as per company requirement 
• Responsible for in-store stock management.  
• Weekly stock takes and cycle counting. 
• Maintain asset register of instore equipment.  
• Maintain asset register of all branding materials 
• Basic understanding of POS systems for stock management 
• Report back to internal stakeholders weekly/monthly on store performance. 
• Share ad hoc survey results with necessary internal stakeholders.  
• Feedback on general in-store activity. 
• Report in required market insights within the designated area 

Qualifications

• National Senior Certificate  
• Undergraduate Degree (Advantageous) 

Deal Breakers:  

• Informal market retail experience with a strong focus on growth. 
• 3+ years of experience in a similar role. 
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.  
• Strong communication skills with the ability to speak both English and Afrikaans – Xhosa Optional   
• Valid driver’s license  
• Own transport  
• Clear criminal and credit record 

Additional Skills:

• Experience in retail operations.  
• Understanding of informal markets and in-branch retail dynamics. 
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets. 
• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment 
• MS Office Proficiency 
• Basic understanding of key stakeholders within the designated Store Location 
• Sales Management against designated target  
• Exposure to key stakeholders within the designated territory in which the store is based

Additional Information

Perks of joining the Tribe

• Work in a high-growth company with tangible results you're accountable for. 
• Enjoy hybrid, remote, and in office work models. 
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.   
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.