Stock Clerk at HomeChoice Holdings Limited

Description

•  The ideal candidate for this role will assist in the running and day to day handlings of the HomeChoice Showroom’s stockroom

Stock management

• Stock orders, taking constraints into consideration such as storage space and stock on hand
• Assembling of goods delivered for Showroom floor
• Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor
• Maintaining Stockroom according to Business standards
• Replenishing of Spares for breakages
• Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
• Ensure that floor check & stock take on Click & Collect parcels are done weekly
• Feedback to be sent to Stockroom Manager & any discrepancies reported
• Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
• Ensure daily duties as per Stockroom roster is adhered to
• Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
• Ensure all Click & Collect parcels are scanned same day as delivery
• Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
• Ensure that Stockroom housekeeping standards are kept
• Ensure all GR’s are accounted & sent to HCDC daily
• Ensure all communication regarding stock is emailed to HCDC & Showroom Management
• Ensure Security is present when deliveries take place
• Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues

Provide an exceptional customer experience

• Ensure a professional, polite and efficient service is offered by acting as an ambassador
• Take responsibility by ensuring that advice is always given in the customers best interest
• Ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery
• Assist with floor sales coverage when Stockroom duties are fulfilled
• Assist with meeting Monthly Intake/NSV targets
• Assist with customer queries & same day resolution
• Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness

Administration & Reporting

• Receipting deliveries from DC
• Receipting goods return with Security
• Liaising with Stockroom Manager on Parcels for Click & Collect
• Overseeing stock transfers to and from the DC as per policy
• Ensure Stock Take are completed regularly in line with set KPA’s

Requirements

• Minimum Grade 12/Matric/NQF 4
• Advantage Diploma (Logistics and Supply Management)
• Stockroom Experience within Retail Environment
• Valid Drivers License

Behaviours

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun