Specialist Support Engineer - Rosebank Towers at Absa Group Limited (Absa)

Job Summary

• As a Support Engineer within the Data Team, you will be responsible for supporting the data needs of the organization, including but not limited to the maintenance, monitoring, and troubleshooting of data-related systems and applications. You will work closely with the Data Analysts, Data Scientists, and Data Engineers to ensure the seamless delivery of high-quality data and insights to stakeholders. Experience in Tableau, DataBuck, and Zeenea will be an advantage.

Job Description

• Provide technical support and assistance to end-users who encounter issues with data-related systems and applications.
• Collaborate with Data Analysts, Data Scientists, and Data Engineers to ensure the smooth functioning of the infrastructure.
• Troubleshoot and resolve issues related to data sources, data pipelines, data warehouses, and data processing tools.
• Manage and monitor data systems and applications to ensure their uptime, performance, and security.
• Identify, diagnose, and report data quality issues to Data Analysts, Data Scientists, and Data Engineers.
• Maintain and update data documentation and knowledge base for end-users and stakeholders.
• Participate in the development and testing of data-related projects and initiatives.
• Stay current with industry trends, best practices, and emerging technologies in data management and analytics.
• Continuously improve data-related processes, systems, and tools to enhance the efficiency and effectiveness of the data team.

Qualifications:

• 2+ years of experience in technical support or related field.
• Strong proficiency in SQL and one or more programming languages (Python, Java, Scala, etc.).
• Experience in data visualization and analysis tools, particularly Tableau.
• Familiarity with data cataloging and metadata management tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.
• Strong attention to detail and ability to prioritize tasks.

Education

• Bachelor's Degree: Information Technology