Specialist Platform Engineer - Randburg at Absa Group Limited (Absa)

Job Description

• Platform Engineering, Deployment and Optimisation
• Leverage platform engineering expertise and working knowledge of specific platforms and their constituent parts to positively contribute to platform, infrastructure and application failures and recovery
• Take accountability for deeply understanding and building expertise on the platform, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
• Develop business and customer-aligned, lasting, and innovative platform and infrastructure stability features
• Positively contribute to, define and implement the support and engineering lifecycle (end to end) and lead lifecycle improvements over successive version upgrades.
• Produce simple, extensible, and maintainable processes and procedures with very few defects. Continually works improve on processes and procedures.
• Leverage platform, infrastructure and engineering technical expertise to proactively identify risks and prevent failures
• Identify patterns that reveal errors and unanticipated problems, and implement fixes and preventative actions
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Implement and maintain digitisation and automation where possible and applicable
• Uphold our technical principles of: self-service, scalability, re-usability, resilience and stability in all support practices and deliver processes that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all processes and procedures that is simple, elegant, and useful.
• Proactively identify development practices that work well and leverage and improve these for future solution design and deployment
• Document processes and procudures and constituent design information to produce solution design blueprints and validation collateral
• Develop and document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality and ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to platform and service release plans for effective deployment of solution designs
• Take accountability for maintaining platform standards and best practices, and drive adoption and integrations across multiple service teams
• Demonstrate knowledge of, identify and find required data for the ongoing monitoring and improvement of the platform stability
• Proactively monitor the performance of the platform features and solutions
• Translate monitoring data into clearly articulated descriptions of opportunities and defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within the scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making

Operational Responsibilities

• Manage, Monitor, Maintain, Document and Improve:- - 
•  ITAM assets in scope for on SAM tool
•  ITAM inventory in scope for SAM
•  SAM tools platform health
•  SAM  infrastructure health
•  SAM inventory agent/collection health​
•  SAM IT Visibility integrations and health on SAM tool
•  SAM SQL Data Warehouse
•  SAM SaaS manager integrations and connectors on SAM tool
•  SAM remediation and audit support in scope
•  Active Directory and Azure configuration for SSO and Azure enabled applications
•  SAM application stores, package and provision in Scope
•  Powershell scripts and API developments as required for reporting and integrations
•  Reporting and Management Information as required
•  Project and task management for business as usual projects
• Accountability: Financial and Cost Optimization, Risk and Governance
• Understand the platform cost model and the optimal cost : serve of the platform, use this understanding to drive the platform efficiency and effectiveness objectives
• Participate in incident management and DR activity – applying critical thinking, problem solving and technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change and release etc.), governance, compliance and regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during and post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Proactively and effectively (time and quality) collaborate and drive collaboration on features across feature team (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment and culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve platform solution delivery
• Coach and mentor other engineers and support engineering teams on technical solutions and problem resolution and proactively seek coaching and mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient and effective platform service delivery
• Drive the design of content, tools and materials for strategy alignment, education and adoption processes to be applied across stakeholder groups

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Desired Skills

• Reporting skills, such as PowerBI, Cognos and Excel
• Flexera Certification / Training
• Cloud Technologies awareness, such as IaaS, PaaS, SaaS
• Azure and Amazon Web Services awareness
• Windows OS Specialist
• Linux/AIX OS Specialist
• SCCM/Intune Specialist
• Basic Shell Scripting and API Skills

Experience - Workday

• IT Technology and Software Auditing Skills - 2+ years
• Data and Reporting - 2 to 5 years
• Experience in a similar environment at specialist level - 3-5 years
• Information Technology - 5+ years

Competencies - Workday

• Agile ways of working
• Analytical Thinking - Advanced
• Application of IT systems and tools
• Audit Methodology
• Business Analysis
• Collaboration with others
• Compliance Advisory and Interpretation
• Data Management
• Emotional intelligence
• Interpersonal effectiveness
• IT Infrastructure and Assets
• IT Systems
• Contract Management Knowledge
• Results orientation
• Digital Affinity
• Effective Communication

Skills - Workday

• Asset Management (Worker Profiles)
• Business Analysis (Worker Profiles)
• Continual Service Improvement (CSI) (Job Details)
• Data Analysis (Worker Profiles)
• IT Asset Management (ITAM) (Worker Profiles)
• ITSM (Job Details)
• Service Delivery (Job Details)
• Service Improvement (Job Details)
• Software Asset Management (SAM) (Worker Profiles)
• Software License Management (Job Details)
• Preferred Skillset
• SCCM/Intune Specialist
• Service Now Incident/Change/ITIL
• Software Packaging and Provision
• AD/Azure Management
• Windows Server Management
• Linux/Unix Server Management
• Windows Desktop OS Management
• VMWare Management
• AWS Management
• Basic Shell Scripting, API's and Integrations
• Software Asset Management Awareness
• Software License Management Awareness
• Basic SQL Design and Management
• Data Management and Verification/Quality control
• Flexera Platform and Admin
• Monitoring Toolsets

Education

• Bachelor's Degree: Information Technology