Specialist: Collections Monitoring at Capitec Bank

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here !
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To function as the interface between the business (Operations and Sales and areas with a direct link to Operations and Sales) and IT delivery teams, to articulate and prioritise the business requirements of new ideas, process flow and/or policy changes.
• To fulfil a cross-functional role by engaging and facilitating effective communication flow between Operations, QA and other support divisions as part of the Collections Campaign Team.
• To provide customised specialist support to relevant business unit/department in full adherence to agreed SLAs and policy and procedure framework.

Minimum

Experience

• At least 3 - 5 years’ relevant experience in processing systems, processes and procedures in a similar environment
• At least 3 – 5 years relevant experience in Centralised environments, including Contact Centre’s

Ideal

• At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a banking / financial environment
• At least 3 – 5 years relevant experience in Centralised environments, including Contact Centre’s

Qualifications (Minimum)

• Bachelor's Degree in Industrial Engineering or Business Engineering
• Qualifications (Ideal Or Preferred)
• Honours Degree in Business Analysis

Knowledge

Knowledge Of

Minimum:

• Business analysis
• Business acumen
• Industry developments (banking of the future)
• Root cause analysis (Technical root cause analysis methods and processes)
• PowerPoint Enterprise Architect or equivalent) and analytics and numeric analytics tools
• General Office Systems

Ideal

• In-depth knowledge and understanding of:
• Retail operational environment
• Data management
• Diagnostic techniques
• Working knowledge of Capitec Bank's integrated banking systems, structure and infrastructure
• Visio (Standard) process flows design

Skills

• Communications Skills
• Numerical Reasoning skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Presentation Skills
• Facilitation Skills
• Planning, organising and coordination skills
• Analytical Skills
• Strategic Thinking Skills
• Leadership Skills
• Administration Skills
• Conditions of Employment
• Clear criminal and credit record
• A valid driver's license and own vehicle is required

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.