(Digital Photography) Customer Success Manager at SupportYourApp

Description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

• Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Build strong and productive relationships with photographers
• Manage the portfolio of around 300 photographers
• Serve as the voice of the client for the photographers
• Maintain regular proactive communication with the photographers, mainly via calls and emails
• Conduct weekly/biweekly/monthly touch base depending on photographers' value
• Establish a trustworthy relationship and a strong sense of community with photographers
• Establish communication routines: gathering feedback on service and tools, updates on assignments

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Mandatory 1+ year experience as a Success Manager
• Experience with HubSpot or similar CRM system
• Background in photography-related areas
• Analytical and research skills
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Fluency in Spanish