Service Engineer at AVI Limited

Job Specification:

Key Performance Areas:

• Management and resolution of systems related incidents and outages
• Ensure Third Party calls are followed up on
• Ensure grade of service remains above 85% on the wallboard
• Maintenance of systems; system management, deployment and monitoring tools 

Minimum Requirements:

Experience:                                                                   

• 2 years’ experience of working in a Service Desk or IT support environment
• 1 years’ experience working with Windows operating systems
• 1 years’ experience supporting handheld devices and tablets such as Samsung, iPhones and iPads
• 1 years’ experience and working knowledge of Networks essential (TCP/IP, DHCP, Ethernet, VPN etc.)
• 1 years’ experience of using Microsoft Active Directory
• 1 years’ experience with Anti-Virus software
• 1 years’ experience of MS Systems Centre Configuration Manager 

Qualifications:

• Matric/Grade 12
• Diploma in Information Technology
• Advanced Diploma or Equivalent in Information Technology would be advantageous 

Minimum Certificate(S):

• MCSA (Microsoft Certified Solutions Associate)
• Installation, Storage, and Compute with Windows Server 2016 (Storage and Disk, Data dedupe, HA, DR, Clustering)
• Networking with Windows Server 2016 (DNS, DHCP, IPAM, VPN, DFS, SDN)
• Identity with Windows Server 2016 (AD DS, AD CS, AD FS) 

Advantageous Certificate(s):

• Valid VCP6.6-DCV (VMWare Certified Professional - DC Virtualisation)
• VMCE (Veeam Certified Engineer v9+)
• MS System Centre (SCCM, SCOM, SCSM, Orchestrator)
• MS EMS (Enterprise Mobility Suite) - RMS, ATA, Intune
• RHCSA (Red Hat Certified System Administrator)
• DCA (Dell Certified Associate) - PowerEdge
• DCP (Dell Certified Professional) - PowerEdge
• DCA (Dell Certified Associate) - Storage
• TinTri-U
• Valid MCSE
• Core Solutions of Microsoft Exchange Server 2016
• Planning and Administering SharePoint 2016
• Advanced Technologies of SharePoint 2016
• Skype for Business: Fundamentals
• Skype for Business: Infrastructure Planning and Design
• Troubleshooting Skype for Business 2016
• VMCE-ADO (Veeam Certified Engineer v9+ - Advanced Design and Optimisation)
• VMCA (Veeam Certified Architect)
• RHCSA (Red Hat Certified System Administrator)
• Valid CCNA
• Valid VCPA6-DCV Deploy
• Valid RHCE (Red Hat Certified Engineer)
• DCP (Dell Certified Professional) - SC Series Storage
• TinTri-U completion
• Valid MCTS (Microsoft Certified Technology Specialist): Administering and Deploying System Center Configuration Manager
• Valid MCTS (Microsoft Certified Technology Specialist): Administering and Deploying System Center Operations Manager 
• Technical Competencies & Knowledge:
• Good understanding of MS Office products
• Working knowledge of a range of diagnostic tools
• Desktop troubleshooting and support
• Networking Methodologies
• Mobile Device Support
• Remote Connectivity Support
• MS Windows Server Competency
• Management and resolution of complex systems issues and outages
• Operation of management and monitoring tools to identify and provide solutions to performance and capacity of systems
• Provide expert support to desk staff ensuring that best practice is applied
• Provide ongoing cross-skilling and training to service desk personnel 

Additional Requirements:

• Required to work overtime including after-hours, weekends and/or public holidays if there is an emergency at work
• Required to work standby from home when required
• Limited requirement to travel to site if there are not enough Field Engineers and there is an emergency at another site 

Competencies:

• Thinking Analytically
• Thinking Rationally
• Building Relationships
• Articulating Information
• Inviting Feedback
• Meeting Deadlines
• Attention to Detail
• Maintaining Productivity 

Closing Date: 10th, April 2022