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At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
Job Description
The purpose of the role is to provide telephone, email & chat support to our Sage Premier (Cobol), Sage Business Cloud Payroll Professional (SBCPP) and Sage 300 People customers and business partners alike. Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal constraints and minimal impact to the live customer processing environment.
Key Responsibilities
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