Senior Specialist: Worksite Development: Free State at Liberty Group South Africa

Purpose

• To provide specialist advice and support in area of specialisation enabling the provision of effective worksite development support to achieve business objectives.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Communication Studies

Additional Minimum Qualifications

• Outputs

Process

• Advise on and ensure the accurate use and dissemination of area specific marketing and communication material; verifying the outcome of messages.
• Ensure the development of market position through the proactive identification of target markets, relationships, negotiation and business deals.
• Oversee the onboarding and assist customers throughout their lifecycle, helping them unlock the most value from the products and services.
• Ensure the effective coordination of premium collection functions within worksites development to improve collections, flow of premiums on business written at worksites to ensure profitability.
• Oversee and monitor the effective execution of lodgement and facility coordination and management.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Builds sustainable relationships with clients (worksite stakeholders, brokers and direct clients) to enable customer retention, education and cross-selling opportunities.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Competencies

• Liberty Values
• Technical Competencies
• Research and Information Gathering (Intermediate)
• Financial Acumen (Proficient)
• Developing sales (Intermediate)

Behavioural Competencies

• Professional/Technical learning (Intermediate)
• Organisation and Attention to Detail (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Relationship Management and Networking (Intermediate)