Senior Specialist: Process Modelling at Absa Group Limited (Absa)

Job Summary

• The role that focuses on optimisation opportunities within the Card Issuing business such as process optimisation, digital optimisation, and cost optimisation. This specialist role allows a colleague to work independently, with a measure of autonomy, work in a multi- disciplinary team both in business and digital teams. This role will advise business on digital innovation and latest trends in digital platforms to improve efficiencies. This role provides an opportunity to influence both business and the digital teams on new digital change programmes and implementation thereof to adress business needs.

Job Description

The highlevel duties of the role:

• Act as a conduit between the card business and the digital teams to deliver the best possible product that meet customer, colleague and business needs
• Proactively investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
• Participate in various initiatives to support customer experience objectives, assessment of processes with a view to identify opportunities for automation as a stakeholder and act as subject matter expert to support continuous process improvement efforts
• Responsible from conceptualization to the implementation of projects and initiatives in conjunction with the digital teams
• Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits
• Responsible for efficient delivery of change programmes in line with Absa’s change management governance guidelines
• Play a role in supporting the business optimisation area as part of the team
• Responsible for successful digital optimisation channel strategy to support the business
• Responsible for stakeholder engagements in the card and digital value chain

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)