Senior Manager Service Delivery Centre Operations at City Power Johannesburg

Appointment Minimum Requirements:

•  National Diploma (NQF 6) in Science, Technology, Engineering, Mathematics and Business management or relevant

equivalent

•  7 years experience, of which 3 years must be at the middle management level.

Primary Function

• The position involves planning, coordinating, and supervising business performance in accordance with the Service Delivery Centre Group targets and the wider strategic objectives of the organisation. The Senior Manager is expected to meticulously evaluate performance data, identify opportunities for growth, and launch strategic initiatives to boost productivity and efficiency.
• The role also involves crafting and implementing robust business plans that are in harmony with City Power’s overarching strategic objectives. Additionally, the Senior Manager is tasked with guiding the development and execution of operational plans and reports across all Service Delivery Centre functions, ensuring that they support the Group’s strategic ambitions and contribute meaningfully to the company's overall success.

Key Responsibilities

•  Actively participate in creating the Service Delivery Centre Group strategy, plans, and budgets.
•  Collaborate closely with senior leadership to understand the organisation's overarching strategy and goals, translating these into tangible Group plans.
•  Identify areas where the Group can add value to the organisation and devise strategies to seize these opportunities.
•  Conduct regular reviews and adjustments of the strategic plan to ensure it remains in alignment with the organisation’s objectives
•  Assess and provide feedback on the relevance of certain key performance indicators and measures in relation to the outcomes specified in the Group’s strategic plans.
•  Evaluate and harmonise the operational capacity and capabilities of the Group to ensure delivery against critical performance areas.
•  Champion the execution of decisions made by City Power Exco within the Group.
•  Prepare and present the Group's annual business plan to the appropriate governance structures.
•  Collaborate with each department within the Group to devise operational plans that support the Group strategy.
•  Supervise the implementation of these plans, providing guidance and support to ensure successful execution.
•  Track and forecast performance against the company's business and operational plans.
•  Attend executive and ad-hoc meetings on behalf of the Executive, facilitating the management and execution of action items for the Group and the Executive.
•  Develop and manage group KPI performance, monitoring and reviewing progress and applying analytical tools and models to measure performance efficiencies.
•  Conduct regular performance reviews, identifying areas for improvement and defining interventions.
•  Advise and manage the implementation of treatment plans for underperforming KPIs/programmes.
•  Act as a custodian of the Group KPI performance information and respective proof of performance.
•  Conduct regular reviews of Group processes and identify improvement opportunities.
•  Develop and enforce process controls for efficiency and effectiveness.
•  Prepare and submit Group performance reports, including weekly, monthly, quarterly, and annual reports.
•  Prepare and submit other standing/adhoc group-related reports to City Power governance structures and other relevant stakeholders. Prepare, present, and ensure sign-off on Group business performance
•  Develop and manage the group’s control self-assessments for both audit and risk management.
•  Manage the Internal and External Audit process and coordinate all requests for information (RFIs) for the Group.
•  Manage and report on the resolution of Audit Findings as per requirement.
•  Monitor strict adherence to governance principles and set high standards of professionalism within the Group. Ensure legislative compliance relating to the Group is met.