Senior Manager, Product Solutions at Visa

Responsibilities include:

• Collaborate with clients to understand their business challenges and serve as a technical advisor on Visa Direct product platform and offered services.
• Analyze complex requirements and propose multiple viable solution options & recommendations that meet client needs.
• In collaboration with other teams, manage overall client onboarding and implementation with clients through to support their program launch.  Work with cross functional teams to ensure partner implementations are on track and delivering against plan.
• Identify gaps and opportunities for solution completeness to help deliver best in class money movement solutions.
• Provide technical leadership and guidance to clients to help accelerate solution design and readiness to adopt new product platform features.
• Acquire deep understanding of Visa Direct API’s (Card/Account/Wallet) and develop ability to explain complex API concepts to clients.
• Learn about Visa’s value-added services, find out how clients can gain from using those services, and create a persuasive narrative for them to adopt & implement those services.
• Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings.
• Work closely with the sales & account managers to plan and manage the client’s integration strategy, schedule, and deadlines.
• Collaborate with the sales and account management teams to identify new business opportunities and develop technical proposals.
• Monitor and analyze the effectiveness of implemented solutions and make necessary adjustments to optimize the performance.
• Create presentations for internal approvals and external client facing discussions.
• Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• 10 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
• Excellent understanding of Web technologies including RESTful APIs, mobile and eCommerce payment technologies and message sets, including, ISO 8583, SWIFT and ISO 20022 etc.,
• Strong technical skills, including the ability to prove out the early-stage technical feasibility of a product solution.
• Provide hands-on support to fintech partners/banks for Visa APIs integration.
• Experience in cross-border remittance operations, foreign exchange rates is a plus.
• Anti Money Laundering, Payments Risk & Fraud Products and Sanction Screening knowledge is desirable.
• Ability to manage client relationships, engaging in both business-level and technical solutioning discussions at various levels of the organization.
• Ability to combine aspects of the business and commercialisation with technical understanding.
• Possess fundamental product development skills from supporting the introduction of products features and/or improvements.
• Exceptional interpersonal and presentation skills and a proven ability to influence and communicate effectively across regional and functional lines.
• Ability to manage a complex and varied workload, requiring support of multiple ongoing product and solution development initiatives and providing product support for teams delivering implementation projects.
• Advanced planning, organizational and problem-solving skills
• Strong team player, self-directed and able to work independently at coordinating cross functional activities, data collection, strong decision-making abilities to raise issues at appropriate times.
• Comfortable working closely with cross-functional teams.
• Excellent communication, storytelling, and presentation skills.
• Proficiency in French language is a plus.