Senior Manager: Organisation Strategy and Performance Management at MTN

Mission/ Core purpose of the Job
Senior Manager: Organization, Strategy and Performance leads the strategy formulation, custodianship, and enablement of the following portfolios globally:

• HR Strategy and Analytics
• HR Planning, Budgeting, Reporting and Data
• People Performance
• Organization Architecture & design

The SM is responsible to drive continuous innovation, global collaboration and deep cross-working relationships with other functional areas in HR to effectively design globally relevant solutions and insights for Finco.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

• The Senior Manager: Organization Strategy & Performance Management will be accountable to achieve the following objectives:
• Strategy Development, Formulation, and Implementation
• Establish, monitor, and align the direction, strategy, and results of the Organization Strategy & Performance Management vertical, collectively and as individual work areas
• Lead and drive an integrated global solution development and problem-solving philosophy
• Monitor true-value metrics to measure the impact and benefit of the function . Drive continuous improvement across all sub function verticals

Operational Delivery

• Strategy & Analytics, Budgeting, Data and Reporting
• Lead the Human Resources strategy, keeping cognizance of Finco’s strategic priorities
• Lead, control, and establish governance to manage the consolidated Group Finco HR strategy, budgets, and financials, in conjunction with Group Finco HR Leadership Group
• Custodian of strategic HR performance to ensure HR teams across Finco and its Opcos are standardized, accountable and empowered to operate as a high performing result-oriented function
• Cascade and align the Group Finco HR strategy, budget, analytics and reporting framework and plan with Opco
• Develop appropriate frameworks, digital technologies and enablers to empower Finco HR Practitioners globally, to deploy result-driven strategies
• Lead and cascade the Organization-wide HR Data Strategy, Policy and related technologies

Organization Architecture

• Custodian and controller of the following Organization Architecture elements across Finco and its Opcos

Operating Model

• Organization Design standards, frameworks, policy, and process
• Organization Competency framework
• Organization Job Architecture and Evaluations
• Lead and drive Opco HR Executive alignment to the global architecture metrics to ensure global adherence to standards

In conjunction with GM: HR, review:

• Business cases for changes in Functional Blueprints / Operating model
• Review business case for new L3H and above positions requested at Group or Opcos
• Other requests within the authorization limits of the policy and DoA
• Promote and drive integration of the Organization Organization Architecture with MTN Group Organization Architecture team, where applicable
• Define Organisation Design guard rails for Opco Finco. Assist and provide input to large organisation design initiatives in Opco Finco
• Design of Job Descriptions for Group Finco based on Operating Model and Organization structure changes
• Monitor alignment of Opco Organization Structures and Operating Models in line with Group Finco defined organization blueprints

Global Performance Management

• Custodian and owner for Finco’s global performance management framework, principles, policy and process to ensure it is aligned to MTN’s strategic vision and priorities
• Responsible for governance and continuous improvement of performance management policies and processes in line with Group MTN performance management processes and polices, where applicable
• Promote and drive integration of the performance management framework with MTN Group Performance frameworks, where applicable
• Cascade Performance management guidelines, principles, templates and critical cycles across Opcos for global alignment and standardisation
• Design and implement standardized global libraries for goals and KPIs. Ensure alignment to the business plan, strategy and budget by actively collaborating with the respective functional Leaders
• Collaborate with various functional leaders to define and gain sponsorship for the desired performance objectives, goals, KPIs for the Group and Opcos
• Ensure integration of MTN’s EVP and Finco Rewards frameworks with the Performance Framework in all Finco Opcos
• Responsible for management, execution and validation of Executive Bonus Agreements and their results

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree (specialization in Commerce / Finance / Human Resources / Behavioural Sciences and/or equivalent)
• MBA or Masters (advantageous)
• Relevant certification / accreditation / membership with professional body relevant to performance management/KPI design /Metrics and Measurements/ related areas (advantageous)
• Relevant certification / accreditation / membership with professional body relevant to Organization Architecture & Design, Competency Modelling etc.(Advantageous)

Experience:

• Minimum of 7 years of experience in organization design and/or performance management for a global company
• 3-4 years’ experience in Organization Architecture & Operating Model design and KPI design & management  with a solid track record of senior and strategic management experience in the Fintech/ Financial Services industry
• 3-4 years of managerial experience
• Knowledge and understanding of the Fintech, Payments, E-commerce business ecosystem
• Deep understanding of core and technical Fintech related competencies in line with Agile and Scrum frameworks & methodologies
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization
• A track record of creating innovative and measurable solutions to business challenge
• Experience in operating centers of excellence (preferred)
• Project management experience
• Pan Africa multi-cultural experience

Competencies:

Functional Knowledge:

• Fintech Industry Knowledge
• Operating Model and Architecture Design
• Fintech Business Operating Models
• Organization and Job Design Methodologies
• SST Theory (Levels of Work)
• Guide Chart Methodology
• Strategic Organization Architecture Program Management
• Competency framework
• Performance management ( Frameworks, policy & process)
• Fintech KPI design and measurements
• KPI / KRA methodology
• Corporate performance management principles
• Basic understanding of revenue and profit accounting methods
• Strategic thinking
• Effective communication
• Strategic Thinking
• Analytical thinking
• Decision Making
• Conflict Mediation
• Leadership
• Empower Individuals
• Managerial Courage
• Data interpretation
• Negotiation
• Numeracy
• Analytical

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player